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Commercial Vehicle Service Manager
2 weeks ago
Commercial Dealer client based in
Germiston, Gauteng currently has a vacancy for a
Manager: Service area looking for a a strong person with leadership skills and who is passionate about ensuring good customer service within the workshop space
The
Manager:
Service reports directly to the
Dealer Principal.
Position Overview
The
Manager:
Service
is responsible for developing and implementing service standards that will ensure excepetional customer service withing the service workshop.Specific Role Responsibilities
- To control resources at a level commensurate with profit requirements and enhanced customer relations.
- To maximize departmental profitability through the sale of labour and associated products to franchise and nonfranchise customers.
- Supervision of staff, management of performance, discipline and other staff management related functions.
- Ensuring that the Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- To ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales
Qualifications and Experience
- Matric
- A minimum of 3years' Service Manager's experience is essential
- Qualified Diesel Mechanic Technician
- Valid Driver's License C1. EC will be an added advantage
- Fully computer literate
- Kerridge experience will be beneficial
Skills and Personal Attributes
- Customer focused management
- Strong motivational and negotiation skills
- Excellent people management skills
- Focus on driving performance
Job Types:
Full-time, Permanent
Salary:
From R35 000,00 per month
Experience:
Commercial Vehicle Service Manager: 3 years (required)
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