Service and Maintenance Clerk

2 weeks ago


Germiston, Gauteng, South Africa Eazi Access Rental Full time

JOB PURPOSE
Administration of all Services and Maintenance
-
Key performance areas
Machine uptime

  • Ensure technicians are sensitized to SLA status
Maintenance Administration and Planning

  • Maintaining and tracking assets, its maintenance and state.
  • Upkeep of System data relating to service and maintenance, planning and processing of job cards, breakdowns and service bulletins.
Service Stockholding

  • Transacting and control of maintenance stock.
Customer Service

  • CSI
  • Query management
Procurement

  • Requisitions
  • Supplier communication
-
ORGANISATIONAL STRUCTURE
Operational
-
DECISION MAKING AUTHORITY
Field service resource allocation

JOB DESCRIPTION
The Service and Maintenance Administrator is responsible for the following:

AREA / TYPE

Responsibilities
Machine Availability

  • Ensure technicians are updated in terms of SLA status and assist with planning to avoid SLA breach.
Maintenance Administration and Planning

  • Update comments on breakdowns at least every day.
  • Filing of machine documentation and attaching to system.
  • Counter updates
  • Monitor and correct maintenance cycle problems.
  • Merge Maintenance Projects.
  • Plan Job cards.
  • Distribute Job card data.
  • Record Items, hours, counter and requisitions per job card.
  • Update job card status.
  • Initiate and process Requisitions and PO's based requirement.
  • Scan and attach service documents to system (Load Test etc.)
  • Reporting (Internal) as designated.
  • Initiate and follow up on Exchange (Rental) tasks.
  • Book and confirm S&T for technicians if applicable.
Service Stockholding

  • Order spares as per minimum stock levels.
  • Receiving of all spares and relevant documentation.
  • Monthly stock-take administration.
  • Ordering and Issue of PPE
Customer Service

  • Standby after hours
  • Query Management
  • Net promoter score
Procurement

  • Communicate PO Numbers with Suppliers.
  • Follow up urgent orders and payment.
  • Filing of procurement function documentation.
3.

-
SKILLS REQUIRED
SPECIFIC:-
SKILLS

KPA

Skill
Administration

  • Matric / Grade 12
  • Well organised and detail orientated
  • Computer Literacy (MS Office)
  • Filing and Retrieving
-
INTERNAL COMPETENCIES

Competency

Level
AX Basic Training

Do

Customer Satisfaction, Communication and Telephonic Selling

Do

AX Procurement (User)

Do

Machine Familiarization

Do

AX Service and Maintenance

Do
-
WORK EXPERIENCE REQUIRED

Job

Functional experience

Years
Administrator

Data Capture Clerk

2

Working on a procurement system

2

Ordering of spares

1

Exposed to technical environment

1

Computer - Microsoft

2

Customer Service

Customer interacting position or customer service and query management

2

Job Types:
Full-time, Permanent
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