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Service Advisor Spartan

3 months ago

Germiston, Gauteng, South Africa Jobs4All Full time
Greeting customers and assisting with queries.

Opening of estimates and job cards for work to be done.

Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs.

Inform clients of campaigns available for their vehicle and upsell hours from campaigns.


Check and inform if vehicle are in warranty, truck is under service plan or maintenance plan, and if the item to be done is covered in the plan or if the client need to be billed.

Communicate with parts department to ensure timeous availability of parts.

Obtain various order numbers and issue the go ahead to the foreman and technicians.


Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released.


Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required.

Control the daily Workshop workflow sheet.

Send out by end of business day.

Control the Workshop efficiency report, hours allocated vs worked.

Control the gate passbook and company policies regarding vehicle movements i.e. No vehicle laves without payment.

Manage and oversee the dealerships workflow and schedule between departments.

Call customer to advise them about service changes or vehicle pick up times.

Maintain positive customer relationships to ensure repeat business.

Adhere to all company policies.

Send payment Proof of Accounts and ensure the debtors is loaded and removed.

Minimum Requirements:

Matric Certificate/ Grade 12

Relevant training/qualifications as a Service Advisor or similar role.

Code 8 Licence

Min 3 -5 years' experience in similar role.

A strong understanding of automotive technology and the automotive industry.

Skills:
MS Excel, PowerPoint, Word & EVOLVE.

Able to handle Job cards per day.

Maintain a maximum open WIP of 25 job cards.

Personal Attributes:

Team Player.

Read and write English.

Confident and proactive approach - Anticipates issues and requirements.

Excellent customer service skills, interpersonal and communication expertise.

Confident and Proactive approach
- anticipates issues and requirements.

Between - 3 Years