Collections Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Lula Full time

WHAT WE DO
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it


Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.


Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.


WHY WE DO IT
We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.


Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

OUR VALUES

Collaborative:

- _we're a clan and work together as a team, always towards a common goal_

Committed - _we're accountable and follow through no matter the challenge_

Curious - _we look for better ways to do things and make a positive difference_

Connected - _we stay close to, learn from and look to understand each other and our customers_

Compassionate - _we go out of our way to care about our colleagues, our customers and our community_

OVERALL PURPOSE


This role would suit someone with energy, persistence and who accepts only the best (with a real passion for collections).

If you're looking to join a dynamic, young collections team, be challenged (and, importantly, be a challenger) then this role is for you.

We expect you to have a drive to succeed, as this role is critical to Lulalend's success and ensuring we recover outstanding client payments while continuing to enhance our relationship with our clients.


  • Manage outstanding client payments with an aim to recovering arrears
  • Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies
  • Follow Lulalend's established collections processes (although improvements are always welcomed)
  • Liaise with customers to understand reasons for late payment and resolve customer billing disputes
  • Respond to customer queries
  • Manage interactions with all customers diligently, courteously and professionally while collecting payments
  • Initiate strategies for collection processes and procedures
  • Negotiate payment plans in consultation with collections and credit management teams
  • Encourage and assist customers to pay overdue amounts
  • Create repayment schedules based on customers' financial situations
  • Ensure customer loyalty while initiating processes for collection of payments
  • Keep electronic records of all communications, payment plans agreed to, and amounts paid
  • Initiate legal proceedings if debt recovery fails
  • Daily reporting

THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR

  • Matric certificate or equivalent
  • Diploma/Degree in a financial related field would be highly advantageous
  • Previous collections experience (Minimum of 2 years) or alternatively financial administrative experience
  • A track record of providing excellent customer service
  • Strong numerical ability
  • Ability to thrive in an everchanging environment with lots of moving parts
  • Strong communication and people skills

THE COMPETENCIES WE'RE AFTER

  • Strong customer focus
  • Selfstarter and initiativetaker
  • Enthusiastic teamplayer
  • Willingness to learn in a dynamic and fast moving company
  • Positive contribution to the Collections team and Lulalend
  • Outofbox thinking and solutions driven
  • Great negotiation skills
  • Empathetic yet logical approach
  • Ability to resolve conflict in a constructive manner

  • Principal Analyst: Collections Systems

    2 weeks ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    DescriptionAs a Senior Analyst: Collections Systems, you will play a key role in implementing and customizing different aspects of the collections system, such as the user interface, integrations, data flow, and more. Your responsibilities will also include executing collection and recoveries decision-making processes, developing the decision engine, and...

  • German Speaking Collections Analyst Job

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you looking for a job where your German language skills can truly contribute to the organisation's success? If so, we have an exciting opportunity for you to join an international BPO as a German speaking Collections Analyst at their offices in Cape Town, South Africa.Your key job responsibilities as the German speaking Collections Analyst in Cape Town,...

  • Greek Speaking Collections Analyst Job

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you looking for a job where your Greek language skills can truly contribute to the organisation's success? If so, we have an exciting opportunity for you to join an international BPO as a Greek speaking Collections Analyst at their offices in Cape Town, South Africa.Your key job responsibilities as the Greek speaking Collections Analyst in Cape Town,...

  • Junior Collections Strategy Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Moving Heads Personnel Full time

    Junior Collections Strategy AnalystCape TownThe role is accountable for designing novel models and advanced data analytics. Understanding and experience of credit scores, bureau scores and segmentation analytics on consumer portfolios. Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function Contribute...

  • Credit and Collections Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Credit and Collections Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert Full time

    ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • Credit and Collections Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert Full time

    ABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...

  • Collections Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    WHAT WE DO We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of...

  • OMF Senior Analyst- Collections and ECM Strategy

    2 weeks ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    Job DescriptionThe role is responsible for designing, creating, analyzing, and documenting various predictive credit models throughout the credit life cycle.KEY RESPONSIBILITIESLead the strategic development of the Old Mutual Finance collection's function with a focus on enhancing and expanding it to align with business goals.Create and document models and...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Clockwork Media Full time

    If your numerical abilities are off the charts (see what we did there?), or you were a proud mathlete at school, we want you But mostly your brain. Clockwork is looking for a Data Analyst to join our dynamic team.Our new Data Analyst will develop analysis and reporting capabilities for all clients across all digital touchpoints - from web and SEO to paid...

  • Junior Collections Strategy Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Contracting Full time

    Understanding and experience of credit scores, bureau scores and segmentation analytics on consumer portfolios. Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function. Contribute positively toward effective monthly collections percentage by providing uptodate analysis and reporting as well as provide...

  • Risk Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The Risk Data Analyst I is an entry-level position within the Enterprise Risk Management (ERM) department. This role involves supporting the collection, analysis, and reporting of risk-related data. The analyst will assist in maintaining data accuracy and integrity, performing routine data processing tasks, and supporting senior...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Toomuchwifi Full time

    A talented and motivated data analyst with proven experience to contribute to our data analytics capabilities.About the roleThis role is responsible for identifying trends, collecting information and interpreting data to obtain a deep understanding of our company and the markets we operate in, and share accurate insights with the executive and management...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Bluegrass Digital Full time

    WHO ARE WE LOOKING FOR:We are looking for a Data Analyst who will help us turning data into information, getting insights and developing business decisions based on the analysis results. Your responsibilities will include conducting full lifecycle analysis to include requirements, activities and design and also monitor performance and quality control plans...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleroi Full time

    We are excited to announce a new job vacancy for the position of Data Analyst at Teleroi. As a data analyst, you will be responsible for collecting, processing, and performing statistical analyses on large datasets. The role involves interpreting data, identifying trends, and presenting insights to stakeholders to help inform business decisions.Key...

  • Media Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dentsu Aegis Network Full time

    Our new Media Data Analyst will develop analysis and reporting capabilities for all clients across all digital media touchpoints. The Media Data Analyst will also be responsible for managing, cleaning, and sourcing data; building and maintaining data dashboards; and monitoring campaign performance. dentsu is looking for a person with an analytical mindset...

  • Senior Credit Risk Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Creation of score cardsCollection strategiesManaging credit riskRisk analysisMatricDegree in Finance, Economics, Statistics, Maths or equivalent6 Years experience as a Risk Analyst within Financial ServicesGood Understanding of score card provisioning & collection strategiesBetween - 7 Years

  • Pricing Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Yebo Fresh Full time

    Yebo Fresh is an award-winning online grocery platform focusing on South Africa's mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point.We serve families, NGO's, Schools, ECDs, and township food businesses such as Spazas and fast food restaurants.For the...

  • Junior Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Cullinan Holdings Full time

    Cullinan Holdings is seeking a talented and motivated Junior Data Analyst to join our team.This is a great opportunity for someone who is just starting out with their data analyst career.Key Responsibilities: Collect, analyse, and interpret data to identify trends and patterns to understand where we should optimise our marketing campaigns for maximum...

  • Reporting Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO Full time

    Reporting Analyst/SpecialistFocuses on the creation, maintenance, and automation of organizational reports.The Reporting Analyst/Specialist focuses on the development, maintenance, and optimization of business reports. This role involves ensuring the accuracy and timeliness of various reports, streamlining reporting processes, and where possible,...