Senior Manager: External Debt Collections

1 week ago


Cape Town, Western Cape, South Africa The Roberts Connexion Full time

Senior Manager:
External Debt Collections & Recoveries


We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and managing a large panel of external debt collection agencies.


Criteria:

-
Minimum 5 years of relevant Internal and or External Collections experience:


  • Minimum 2-5 years people management experience in collections:
  • Good commercial understanding and awareness of best practice unsecured collections and recovery
  • Knowledge of collections and recovery strategies, processes and methodologies
  • Sound analytical skills
  • Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
  • Knowledge of debt review, sequestration and administration processes will be an advantage
  • Understanding of the Vision and CAS software will be an distinct advantage
  • Must be able to travel regularly
  • Ability to demonstrate conceptual thinking
  • Strong communication skills

Daily Functions:

  • Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
  • Responsible for meeting collections targets by managing day to day relationships with external collections agencies
  • Give input to the development of strategies, policies & procedures;
  • Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
  • Ensure compliance with operating plans & highlight operational risks & controls
  • Ensure adherence to key stakeholder's policies & procedures approved by the Steerco
  • Ensure adequate environmental controls & exception reporting in line with policies
  • Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
  • Coordinate activities with external agencies, manage agency relationships throughout the process
  • Ensure regular audits of agency compliance to strategy, policies & procedures;
  • Proactively share information & expertise with internal & external stakeholders
  • Continuously seek improvements in recovery processes, products & technology & manage the change process
  • Present monthly portfolio performance to agencies
  • Manage reputational risk across the portfolio
  • Ensure that all EDC's engagements are accurately recorded on the appropriate systems
  • Analyse information and optimally translate this into the improvement of performance
  • Forecast and analyse data against targets on a daily, weekly and monthly basis
  • Compile and distribute reports on a monthly basis
  • Give input to the development of operational and KPI reporting
  • Stay abreast of market trends, relevant legislation & events in appropriate industry

Job Types:
Full-time, Permanent

Education:

  • High School (matric) (required)

Experience:

  • Internal or External collections: 5 years (required)
Collections Staff Management: 3 years (required)

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