Collections Team Manager

2 weeks ago

Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time

Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.

Location: Woodstock, Cape Town

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

  • Management of performance against set targets;
    • Collections
    • Productivity
    • Quality
  • Act as point of escalation for queries and complaints
  • Ensuring understanding of the business and legislative requirements
  • Full staff management
  • Reporting
  • Any ad-hoc duties

REQUIREMENTS:

  • A minimum of 2 years working experience in a Team Management role
  • Management experience in a Collections environment is advantageous
  • Competent in MS Office at an intermediate level

o MS Word

o MS Excel

o MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES:

  • Strong financial skills
  • Target driven
  • Able to manage conflict
  • A proactive team player
  • Strong administrative discipline
  • Ability to think on your feet and use initiative
  • Outstanding communication and interpersonal abilities
  • Ability to listen and actively provide feedback
  • Strong customer orientation (TCF principles)
  • Attention to detail
  • Excellent organisational and planning skills
  • Willing to learn

REMUNERATION STRUCTURE:

  • A basic salary
  • Commission earning potential
  • Benefits at the full cost to the Employer;
    • Funeral Cover (at the full cost of the employer)
    • Life Cover (at the full cost of the Employer)
    • Disability Cover (at the full cost of the Employer)
    • Medical Cover (at the full cost of the employer , after successful completion of the probation period)

WORKING HOURS:

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.

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