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Office Administrator

4 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Johannesburg, Gauteng
Closing Date: 29 March 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Administration, Operations and Facilities

  • Career Stream
  • Admin, Transact Processing and Production


 Leadership Pipeline
  • Manage Self: Operational
    Job Purpose
  • To ensure that relevant process are adminsitered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet business requirements.

Responsibilities:

  • Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
  • Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
  • Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
  • Minimise risk by checking and validating activities according to policies and procedures.
  • Ensure that relevant processes are administered by following procedures.
  • Ensure accuracy by identifying and recording / correcting discrepancies timeously.
  • Highlight risk by reporting exceptions timeously.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Preferred Qualification
  • Relevant Banking Diploma or equivalent
  • Minimum Experience Level years' experience in Business Administration

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills
  • Relevant system knowledge


 Behavioural Competencies
  • Adaptability
  • Communication
  • Collaborating
  • Decision Making
  • Stress Tolerance
  • Work Standards
  • Building Trusting Relationships
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _