Delivery Manager: Optimisation

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Req
Closing Date- 14 April 2023- Career Stream- It Application Development

  • Location
  • Sandton
    Job Purpose
  • To use strong Digital optimisation skills using Adobe Target to conduct Customer Experience (CX) testing and personalisation on Digital Acquisition platforms, i.e. App and Web. Gathering and analysing data and developing recommendations to help improve conversion rates through ongoing optimisation. To work closely with Digital Sales Funnel Managers to incrementally enhance the NIC Digital Sales Funnels, by problem solving, understanding insights, and supporting tactical plans to improve the onboarding conversion rate. To utilise strong Digital Personalisation skills to improve the Customer Experience and conversion of Paid and Organic traffic and leads.

Responsibilities:

  • Analysis:
  • Deep analysis of the Digital Sales platforms, across Products, i.e. App and Web
  • Analyse data and identify trends in client breakdowns and recommend corrective action to achieve improved conversion rates.
  • Develop robust recommendations for improvement based on data insights and testing.
  • Monitor and manage sales funnel performance against set KPIs.
  • Customer Experience Testing & Optimisation Solutioning:
  • Problem solve identified areas in the Sales Funnel with test strategies with statistical relevance for funnel improvement.
  • Effective optimisation of user experience, systems, processes, and technology by doing root cause analysis and taking corrective measurement and ensuring conversion rates per channel, per product, per process steps are achieved.
  • Develop test hypotheses into AB tests, inc. mock ups and success definition.
  • Managing backlog of requests utilising Agile methodologies.
  • Collaboration:
  • Collaborate with key stakeholders to run CX testing and Personalisation techniques and to report on gaps and opportunities.
  • Work closely with both the product and marketing teams to support on optimising the sales funnel.
  • Implementation:
  • Take responsibility for agile Personalisation and Pivots to ensure that support of Funnel enhancement targets being achieved
  • Produce high quality deliverables and documentation to support the running of CRO campaigns, e.g. test proposals and insight reports.
  • Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Minimum Experience Level 23 years in Adobe Target
  • 23 years Experience of UX principles and AB testing methodologies
  • 23 years in Personalisation
  • 12 years working as part of a software development processes like Agile/Scrum and CI/CD utilizing technologies (e.g. GIT, JIRA, Kanban)
  • 23 years Adobe Experience Platform or Adobe Journey Analytics
  • Knowledge of frontend languages and frameworks (e.g. C# and SQL, CSS, HTML, JS, React)


 Behavioural Competencies
  • Building Partnerships
  • Facilitating Change
  • Inspiring others
  • Business Acumen
  • Driving for Results
  • Selecting Talent
  • Delegation and Empowerment

Technical / Professional Knowledge

  • Budgeting
  • Business administration and management
  • Business principles
  • Business terms and definitions
  • Capacity planning
  • Change management
  • Client service management
  • Communication Strategies
  • Diversity management
  • Employee training/development
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Stakeholder management
  • Strategic planning
  • Talent management
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • System Development Life cycle(SDLC)
  • Role relevant related technologies
  • ITIL
  • IT Concepts
  • Business Process
  • Products and Services


 Talent Acquisition Consultant
  • Poppy Mlotshwa **_Please contact the Nedbank Recruiting Team at _

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