Front Office Assistant
2 weeks ago
A luxury lodge committed to providing exceptional guest experiences in a beautiful natural setting, is seeking a Front Office Assistant to ensure seamless guest stays.
Responsibilities:
- Guest Hosting:
- Welcome and assist guests.
- Host guests at dinner.
- Address inquiries and special requests.
- Ensure guest satisfaction.
- Reservations Management:
- Handle reservations using Semper system.
- Confirm bookings and process payments.
- Accommodate guest preferences.
- Housekeeping Oversight:
- Coordinate with housekeeping for room readiness.
- Resolve housekeeping issues.
- Conduct room inspections.
- Front Desk Operations:
- Manage checkins, checkouts, and billing.
- Provide local information.
- Administrative Tasks:
- Maintain records and files.
- Assist with filing and data entry.
Qualifications:
- Serviceoriented with professional appearance.
- Strong communication skills.
- Semper system experience (preferred).
- Organized and detailoriented.
- Hospitality experience.
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