Receptionist - Immaculate 4 Hotel - Durban

2 weeks ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time

Key Responsibilities:

  • Guest Reception and Checkin:
  • Provide a warm and friendly welcome to all arriving guests, ensuring a smooth checkin process.
  • Accurately process guest registration, assign rooms, and issue room keys, while adhering to the hotel's checkin policies and procedures.
  • Provide essential information about the hotel's facilities, services, and local attractions to enhance the guest experience.
  • Guest Services and Inquiries:
  • Respond to guest queries regarding reservations, amenities, dining options, and other hotelrelated services.
  • Offer personalized assistance and solutions to guest concerns, ensuring their satisfaction throughout their stay.
  • Reservation Management:
  • Efficiently manage room reservations, cancellations, and modifications using the hotel's reservation system.
  • Work closely with the reservations team to ensure accurate room allocation and maximize occupancy.
  • Concierge Support:
  • Act as a resourceful concierge, assisting guests with transportation arrangements, tour bookings, and recommendations for local attractions and events.
  • Administrative Support:
  • Maintain a clean and organized reception area, creating a welcoming atmosphere for guests and visitors.
  • Handle administrative tasks such as sorting mail, managing faxes, and coordinating with other hotel departments as needed.
  • Billing and Payments:
  • Accurately process guest payments, post charges, and settle accounts upon checkout, adhering to the hotel's financial policies and procedures.
  • Guest Relations:
  • Build positive relationships with guests by delivering exceptional customer service, anticipating their needs, and addressing concerns promptly and professionally.

Qualifications and Requirements:

  • High school diploma or equivalent; additional certification in hospitality or related field is a plus.
  • Proven experience as a Receptionist or similar role within a luxury hotel or resort setting is preferred.
  • Strong interpersonal skills with the ability to communicate effectively and confidently in English, both verbally and in writing. Knowledge of additional languages is an advantage.
  • Proficient in using computer systems and standard office software, including reservation and property management systems.
  • Excellent organizational skills with the ability to multitask and prioritize effectively.
  • Impeccable grooming standards and a professional, friendly demeanor.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as required by the hotel's operations.
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