Receptionist - Immaculate 4 Hotel - Kwa zulu Natal
2 weeks ago
Key Responsibilities:
- Guest Reception and Checkin:
- Provide a warm and friendly welcome to all arriving guests, ensuring a smooth checkin process.
- Accurately process guest registration, assign rooms, and issue room keys, while adhering to the hotel's checkin policies and procedures.
- Provide essential information about the hotel's facilities, services, and local attractions to enhance the guest experience.
- Guest Services and Inquiries:
- Respond to guest queries regarding reservations, amenities, dining options, and other hotelrelated services.
- Offer personalized assistance and solutions to guest concerns, ensuring their satisfaction throughout their stay.
- Reservation Management:
- Efficiently manage room reservations, cancellations, and modifications using the hotel's reservation system.
- Work closely with the reservations team to ensure accurate room allocation and maximize occupancy.
- Concierge Support:
- Act as a resourceful concierge, assisting guests with transportation arrangements, tour bookings, and recommendations for local attractions and events.
- Administrative Support:
- Maintain a clean and organized reception area, creating a welcoming atmosphere for guests and visitors.
- Handle administrative tasks such as sorting mail, managing faxes, and coordinating with other hotel departments as needed.
- Billing and Payments:
- Accurately process guest payments, post charges, and settle accounts upon checkout, adhering to the hotel's financial policies and procedures.
- Guest Relations:
- Build positive relationships with guests by delivering exceptional customer service, anticipating their needs, and addressing concerns promptly and professionally.
Qualifications and Requirements:
- High school diploma or equivalent; additional certification in hospitality or related field is a plus.
- Proven experience as a Receptionist or similar role within a luxury hotel or resort setting is preferred.
- Strong interpersonal skills with the ability to communicate effectively and confidently in English, both verbally and in writing. Knowledge of additional languages is an advantage.
- Proficient in using computer systems and standard office software, including reservation and property management systems.
- Excellent organizational skills with the ability to multitask and prioritize effectively.
- Impeccable grooming standards and a professional, friendly demeanor.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required by the hotel's operations.
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