![FlySafair](https://envy-mag.com/img/c/flysafair.png)
Customer Service Supervisor
2 weeks ago
Safair Operations, operating as FlySafair has a vacancy for a Customer Service Supervisor at our
O.R
Tambo International Airport base. The successful applicant will report to the Manager Airport.
RESPONSIBILITIES:
- Assisting passengers with ticket sales, bookings and
- Dealing with problems such as delays, cancellations etc.;
- Explaining processes to customers and provide
- Supervision of Ticket Sales staff.
- Manage ticket sales representatives, training, coaching
- Ensure that all ticket sales representatives adhere to
Ticketing, and refund policies;
- Resolve customer complaints and issues related
- Oversee the daytoday operations of the ticket sales
Shifts;
- Ensure that all ticket sales are handled efficiently and accurately with any errors or discrepancies.
REQUIREMENTS:
- Grade 12;
- Travel Diploma or Degree will be an advantage;
- 24 years customer service experience;
- Excellent communication in English speak, read and
- Proficient in the use of Microsoft Office (Word, Excel
- Excellent phone etiquette;
- No criminal or credit record;
- Able and willing to work on weekends, public holidays
- Valid Covid19 vaccination card.
PERSONAL ATTRIBUTES:
- Punctual;
- Excellent understanding and experience of
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable,
information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Good verbal and written communication
APPLICATION GUIDELINE:
considered;
- Should no feedback be provided within
unsuccessful.
- Reference number
- JHB000611.
designated groups that are under-represented.
- For more information please contact:
- Noni Modiakgotla
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