Customer Service Supervisor

2 weeks ago


Kempton Park, Gauteng, South Africa FlySafair Full time
Gauteng, Kempton Park

Safair Operations, operating as FlySafair has a vacancy for a Customer Service Supervisor at our

O.R

Tambo International Airport base. The successful applicant will report to the Manager Airport.

RESPONSIBILITIES:

  • Assisting passengers with ticket sales, bookings and
flight changes;

  • Dealing with problems such as delays, cancellations etc.;
  • Explaining processes to customers and provide
assistance where necessary;

  • Supervision of Ticket Sales staff.
  • Manage ticket sales representatives, training, coaching
and performance evaluation;

  • Ensure that all ticket sales representatives adhere to
Company policies and procedures, including prices,

Ticketing, and refund policies;

  • Resolve customer complaints and issues related
to ticket sales;

  • Oversee the daytoday operations of the ticket sales
Department, including managing staff, scheduling

Shifts;

  • Ensure that all ticket sales are handled efficiently and accurately with any errors or discrepancies.

REQUIREMENTS:

  • Grade 12;
  • Travel Diploma or Degree will be an advantage;
  • 24 years customer service experience;
  • Excellent communication in English speak, read and
write;

  • Proficient in the use of Microsoft Office (Word, Excel
and Outlook;

  • Excellent phone etiquette;
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays
and flexible hours and shifts as required;

  • Valid Covid19 vaccination card.

PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding and experience of
delivering great customer service;

  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Team player;
  • Trustworthy, professional and reliable,
including dealing with confidential

information;

  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Good verbal and written communication
skills.

APPLICATION GUIDELINE:

considered;

  • Should no feedback be provided within
two (2) weeks from the closing date,

unsuccessful.

  • Reference number
  • JHB000611.
Preference will be given to members of

designated groups that are under-represented.

  • For more information please contact:
  • Noni Modiakgotla


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