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Receptionist
3 months ago
They form the initial point of contact and are ambassadors of the Bryte brand.
Key Tasks & Accountabilities
- Meeting and greeting clients in a friendly and professional manner and directing them to the correct destination or waiting area.
- Being computer literate in words documents, power point, excel and outlook.
- This role is a concierge type setup meaning the person will have to man the reception desk as well as walking the waiting area and engaging with clients.
- Ensuring all guests are met with a smile, greeted, and are seated whilst they await to be fetched from reception.
- Assist in arranging refreshments for our guests.
- Providing feedback to the clients seated in reception and ensuring that they are comfortable in the interim
- Security conscious: being vigilant and able to identify any strange behavior or suspicious individuals.
- Following all Bryte processes and procedures and being astute in knowing when to escalate a situation or determine who should be contacted for relevant situations.
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Relationship management especially with security, switchboard, and tea ladies.
- General administration duties
- Ad hoc duties as and when needed.
Technical Skills
- Able to deal with difficult clients or customers
- Selfmotivated
- Good with computer systems
- Good communication skills
Relationships
Internal
- All Bryte Employees
- Client concierge
- All Bryte Clients
- Client concierge
Knowledge
- Basic understanding of internal structures and roles
- Knowledge of the internal directory
- Departmental knowledge
Qualification & Experience
- Matric
- 2 years' experience as a frontline receptionist preferably in a corporate environment,
- Fluent in English
- Occupational Health and safety experience and/or certification
- First aid certificate