Onboarding Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Nestify Full time
Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two-year stays, Nestify offers a unique and professional experience.

As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they deserve.

The Onboarding Specialist's role is to ensure that every unit that Nestify onboards is up to the correct standards and quality.

It will suit an individual with a great eye for detail and a passion for home design and comfort. The position will grant valuable experience and exposure. This could be your opportunity to join a high-growth start-up to build yourself and build the company simultaneously.

You will be part of a team of onboarding specialists to onboard new properties that homeowners give us to manage.


Responsibilities (non-concluding):

  • Time management and coordination of delivering furnishings and orders
  • Build relationships and coordinate with the team (Sales & Account Management)
  • Support and assist the team with daytoday operations
  • Ordering furniture and being the main point of contact for deliveries
  • Forecast solutions to ensure a smooth process with onboarding properties
  • Quality control of the units we manage
  • Keep up on trends, changes, and competitor actions

Requirements for the role:

  • Wellspoken English, other languages are a plus
  • Ability to work under pressure being calm and composed
  • Fast problem solver; being able to seek solutions instantly for any given problem
  • Team player; able to work in an environment with crosscultural colleagues
  • Detailoriented individual with a strong focus on quality and an eye for detail
  • Understand the value of customer satisfaction and put it at the heart of your work
  • Availability to handle requests at most times including the weekend
  • Interior Design experience is a plus

Benefits:

  • A great working environment within a fastgrowing, tightly knitted team
  • Challenging and diverse tasks which will let you grow daybyday
  • Work with multicultural team members and international teams
  • Exposure to the fastpaced world of hightech startups
  • A dynamic work environment with flat hierarchies and space for your own ideas

100% remote and self-employed

Education:

  • Bachelors (preferred)

Experience:

- property management: 3 years (preferred)
- customer service: 2 years (required)

  • Hospitality: 2 years (preferred)

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