Digital Onboarding Project Manager

2 weeks ago

Cape Town, Western Cape, South Africa Dotdigital Full time

About UsThe Company:

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients.

Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.

At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.

Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.


The Product:

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.

With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data.

Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale.

With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role
Onboard customers to help them achieve Business as Usual in the most efficient way possible

This work will encompass:

Drive onboarding progress through daily outbound calls and emails Overseeing the setup of their account and switch-on of features and functions Project management of onboarding and implementation for new customers Ensure customer satisfaction throughout the onboarding and implementation process Updating our project management tools to ensure the current status is reflected at all times and can be communicated to other teams Capturing and documenting the specifics of the implementation Setting up the customer's accounts in line with their requirements Briefing colleagues in other teams to help deliver larger or more complex pieces of work Work with the other members of our Professional Services, Sales and Customer Success teams Provide help and advice to customers using Dotdigital's products and services Act as the central point of contact for the customer throughout their onboarding journey.

About You
Required 2+ years' experience in a customer facing role in a digital environment 2+ years' experience managing projects in a client facing environment 2+ years' experience onboarding customers to digital/SAAS platforms 2+ years' experience working in, or with, either Ecommerce, Personalisation or Digital Marketing roles Experience working on multiple simultaneous cross-team projects Experience working on multiple team projects Ability to understand complex requirements and document them Experience working in a digital, personalisation, ecommerce or email marketing role Experience working with international brands Ability to work to tight deadlines with changing priorities Ability to manage multiple projects simultaneously Fantastic attention to detail – especially when working under time pressure Hard working, enthusiastic, passionate about digital Proactive and confident, and able to build credible relationships with customers and their agencies Be a strong Excel user Strong oral and written communication skills Prior experience working with HTML Beneficial Experience using or exposure to Salesforce CRM, Microsoft Dynamics, Adobe Commerce (Magento), Shopify and Salesforce Commerce Cloud or project management tools knowledge Working in a SaaS environment Strong PowerPoint skills Prior experience working with or exposure to JavaScript Project management accreditation such as PRINCE2 Project management accreditation such as PRINCE2 or PMI Why Us

As a company Dotdigital makes you feel valued and takes your experience and opinions into account when working on improvements to all aspects of system, processes, and culture within the company.

The diversity of the client base you work with through the onboarding process produces a fantastic environment to learn, grow and develop professionally which helps evolve the role into your own to give the best possible experience for every customer you work with within your own flair.

Chris Mitchell - Implementation Manager Interview Process

15min Screening Call with Team Talent Initial conversation with Implementation Manager and Onboarding and Managed Services Manager Interviewee will be provided with a scenario prior to the interview and will be asked to present for 20 minutes at the final interview.

Interview will be with IM, OMS Manager, PS Director and HR Some of Our Global Benefits
Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statementNo agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

#J-18808-Ljbffr

  • Digital Onboarding Project Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Dotdigital Full time

    About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Digital Onboarding Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dotdigital Full time

    About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Digital Onboarding Project Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Dotdigital Full time

    About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa OS Digital Full time

    What we offer you:The opportunity to work with a variety of international clients across different industries and business sectors.We want you to succeed and grow so we provide excellent structured training opportunities.A creative environment with a flexible, friendly, and personable team.We will actively work with you to manage your career.Lots of...

  • Onboarding Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Social Places Full time

    Onboarding ManagerAbout the Role:We are looking for a highly organized and motivated Onboarding Manager to join our expanding team. In this pivotal role, you will be instrumental in guaranteeing that our new clients undergo a seamless and triumphant transition into utilising and embracing our software and platform. Serving as the primary liaison for clients...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Hangar49 Full time

    Cape Town, South Africa | Posted on 03/28/2024 The HANGAR49 team is looking for a Digital Project Manager who is a natural people person and excellent at building and nurturing client relationships. The Digital Project Manager will be responsible for owning the client lifecycle from onboarding of new clients as well as managing and growing client...

  • Onboarding Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Social Places Full time

    Onboarding SpecialistAbout the Role:We are looking for a highly organised and enthusiastic Onboarding Specialist to join our growing team. This role will play a vital part in ensuring our new clients experience a smooth and successful transition into using and adopting our software and platform. You will be the primary point of contact for clients during the...

  • Onboarding Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa BVNK Full time

    BVNK:Onboarding Operations Manager:About us:BVNK is a next-generation payments platform. We're on a mission to make payments as accessible as the internet. We bridge traditional and digital finance to make payments borderless, fast, and secure. Using our platform, businesses can incorporate stablecoins into their payment flows, and send and receive payments...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Delta-V Full time

    Are you an experienced project manager, who loves implementing process and driving efficiency? Are you looking for a leadership role where you can play a crucial role in the growth of a fast-growing startup?About Delta-v At Delta-v we accelerate the growth of exceptional FinTech and software companies. We do this by providing our customers with sales...

  • Onboarding Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time

    Our Company:What You'll Do: Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Managers should always know the current status of an account in their book of business. The Onboarding Success Manager is responsible for building a...

  • Onboarding Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time

    Our Company:At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Delta-v Full time

    Are you an experienced project manager, who loves implementing process and driving efficiency? Are you looking for a leadership role where you can play a crucial role in the growth of a fast-growing startup?About Delta-vAt Delta-v we accelerate the growth of exceptional FinTech and software companies. We do this by providing our customers with sales...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time

    Job Specification: Senior Digital Project Manager Company: Liquid ThoughtLocation: Cape Town, South AfricaPosition: Senior Digital Project Manager About Us: Liquid Thought is a dynamic digital agency specializing in the creation of innovative mobile apps, web applications, and comprehensive digital marketing solutions. Our team is dedicated to transforming...

  • Onboarding Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact tech Inc Full time

    Our Company: At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for...

  • Technical Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bluegrass Digital Full time

    WHO ARE WE LOOKING FOR:We are looking for a Technical Project Manager to join our growing engineering team. As a technical product manager at Bluegrass, you will understand both external and internal stakeholders requirements and help to translate and manage these requirements within the projects you deliver for our clients.You will own multiple project...

  • Onboarding Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time

    Our Company:If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.If you have a desire to work in an organisation that is:Passionate about its people Focused on delivering the very best tech to our customers Offering...

  • Student Onboarding Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HyperionDev Full time

    ABOUT US:HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa ninety9cents Full time

    The nature of our work:Our developers regularily work on exciting (and creative) client projects, proactive innovation jobs but also use their down time to make the agency a more efficient place to work.The nature of our technology:Adobe Experience Manager CMSWordPress/ShopifyAmazon Web ServicesMailchimp/EverlyticFigma/PhotoshopInternal Cloud based...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa 99 Cents Full time

    The nature of our work:Our developers regularily work on exciting (and creative) client projects, proactive innovation jobs but also use their down time to make the agency a more efficient place to work.The nature of our technology:Adobe Experience Manager CMSWordPress/ShopifyAmazon Web ServicesMailchimp/EverlyticFigma/PhotoshopInternal Cloud based...

  • Digital Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time

    Job Specification:Senior Digital Project Manager:Company: Liquid ThoughtLocation: Cape Town, South AfricaPosition: Senior Digital Project ManagerKey Responsibilities:- Project Management: Define project scope, goals, and deliverables in collaboration with clients and internal teams. Develop detailed project plans, schedules, and budgets. Monitor project...