Blended Customer Service Ambassador

2 weeks ago


Cape Town, Western Cape, South Africa Odity South Africa Full time
Odity is looking to grow its team.

We are looking for a person with great customer service, with experience in systems and call taking.

I. Responsibilities**- Delivering exceptional customer service to all ODiTY partners and customers.

  • Effective and accurately identify the customer's issues.
  • Ensure resolutions of customer issues.
  • Ensure all inbound/outbound calls are answered in a professional, friendly and polite manner.
  • Ensure that the SLA are met and exceeded
  • Be able to contribute to the continuous improvement of contact center operations and support the business.
  • Assisting with any other duties that may be reasonably expected of you within the Company from time to time.
  • Professional Written communication within company and with clients
  • Effective time management between selfdevelopment and daily operational functions

II. COMPETENCIES**- Matric with Tertiary education advantageous

  • NQF Level minimum 30 credits
  • 1 year Call Centre experience
  • Fluency (oral and written) in English and another South African Official Language
  • Multichannel focus
  • Ability to undertake training with regards to the product specifications
  • Track record of success in meeting challenging targets and deadlines
  • MS Word excellent
  • MS Excel excellent
  • MS Outlook excellent
  • MS Internet
- excellent

III.

Personal Skills/Attributes**:

  • Punctual and on time for shifts and from breaks
  • Ability to build professional relationships.
  • Ability to take personal responsibility for actions.
  • Ability to make and keep commitments daily.
  • Ability to respond to client's needs in a timely, professional, helpful, and courteous manner, regardless of client's attitude.
  • Ability to use judgment to make sound decisions and solve problems.
  • Ability to communicate effectively both orally and in writing (including presentation) with clients
  • Ability to ensure that only the best Quality of Service is delivered to stakeholders and to exceed every service level's expectations.
  • Ability to cope under pressure and to persevere.
  • Ability to inspire team with a clear vision and purpose.
  • Ability to work independently
  • Having Furniture/Appliances product knowledge/processes

Job Types:
Full-time, Temporary

Experience:

  • Customer service: 1 year (required)
Application Deadline: 2023/01/09

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