Services Ambassador Required for International

2 weeks ago

Cape Town, Western Cape, South Africa Ignite Fitness Full time

Don't be ordinary, be EXTRAORDINARY


Do you want to work for the coolest growing international brand in SA and earn while you play? We are looking for dynamic, meticulous and service-driven Club Receptionists to join the Ignite Tribe.


ARE YOU UP FOR THE CHALLENGE?


As a Front of House employee, you are responsible for the Reception area and ensuring effective and efficient administration within the fitness club, delivering WORLD-CLASS SERVICE to all members.

-
Key performance areas:_

  • Ensure that reception area is always tidy, clean and neat.
  • Ensure enough stock of all forms are available at reception for the duration of the shift.
  • Be an ambassador for Ignite Fitness at all times, set an example by engaging with members in professional and friendly manner.
  • Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.
  • Welcome members.
  • Member queries.
  • Collect paperwork at reception.
  • Make sure to sign off when collecting cancellation, freeze forms.
  • Ensure enough stationary and forms at hand at reception.
  • Ensure all the correct forms are being used.
  • Review and check the guest register.
  • Make sure that the override reports are being done for review by the GM.
  • Make sure that access cards are being handed out correctly perform a recon on issue and stock (If 10 at reception and 5 people loaded yesterday and come to collect today then stock should be 5 tonight).
  • Payments processing (card only).
  • Issuing of receipts.
  • Recording payment on daily income sheet.
  • Explaining policies, terms and conditions of the following:
  • membership freezing, cancellations, transfer of memberships, change of details etc.
  • Refer new potential members to Sales Consultants.
  • Maintain walkin potential member list for the sales department.
  • Answer telephone calls in a friendly and efficient manner and transfer to relevant departments.
  • Capture member details.
  • Ensure all nonmembers that need to access the facility sign in on register.
  • Maintaining accurate records, processing any membership changes.
  • Membership administration, ensuring accurate record keeping & database administration.
  • Handling membership queries that originate within the club.
  • Accurate record keeping of club assets with signout sheets.
  • Regulate and monitor all members accessing and exiting the facility, ensuring that membership accounts are uptodate.
  • To ensure all queries are dealt with and feedback has been given to members.
-
Prerequisites for the role:_

  • High School (matric) (Essential)
  • Reception: 2 years (preferred)
  • Gym: 1 year (preferred)
  • Customer service: 2 years (preferred)
  • Have a genuine interest in health & fitness (Essential)
We look forward to hearing from you

  • Ad posted: 10 January 2023_

Job Types:
Full-time, Permanent

Salary:
R8,000.00 per month

Education:

  • High School (matric) (preferred)

Experience:

  • Customer service: 2 years (preferred)
  • Reception: 2 years (preferred)
  • Gym: 1 year (preferred)

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