Trade Support Analyst
1 week ago
Key Responsibilities:
- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Proactively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and proactively acquiring and retaining knowledge of KCS products and systems
- Proactively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt and efficient service
- Alerting Senior Support Analysts, Team Leaders and Managers as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Manager
- Undertaking any other projects as required by the Manager
Key Requirements:
Essential
- Looking to build a career in the IT/business software field
- Professional written and verbal communication skills
- Tech savvy and computer proficient
- Attention to detail
- Customer and service focused
- Driven, proactive and motivated personality
- Flexible to changes in tasks and the support environment
- Good Problemsolving skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Be able to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner
- Be calm under pressure and manage stressful situations
- Adopt a positive, proactive approach to work
Desirable
- Any understanding of software and/or software support environments would be an advantage.
- Basic grasp of business processes and operations
Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants
Our mission is simple:
to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Kerridge is an award winning and market leading provider of IT solutions to rental companies worldwide.Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._
-
Trade Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Group Full timeThe Support team at KCS assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.As a Trade Support Analyst, you will be an integral member of the team and responsible...
-
K8 Trade Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full timeKerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell...
-
Trading Services Analyst
1 week ago
Johannesburg, Gauteng, South Africa Ig Group Limited Full timeTrading Services Analyst (French) page is loaded Trading Services Analyst (French) Apply locations Kraków - Poland time type Full time posted on Posted 30+ Days Ago job requisition id R_12106 Job TitleTrading Services Analyst (French)Job Description We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a...
-
Trading Services Analyst
1 week ago
Johannesburg, Gauteng, South Africa Ig Group Limited Full timeTrading Services Analyst (Italian) page is loaded Trading Services Analyst (Italian) Apply locations Kraków - Poland time type Full time posted on Posted 30+ Days Ago job requisition id R_12114 Job TitleTrading Services Analyst (Italian)Job Description We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a...
-
Trading Services Analyst
1 week ago
Johannesburg, Gauteng, South Africa Ig Group Limited Full timeTrading Services Analyst (German) page is loaded Trading Services Analyst (German) Apply locations Kraków - Poland time type Full time posted on Posted 30+ Days Ago job requisition id R_12115 Job TitleTrading Services Analyst (German)Job Description We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a...
-
Trade Analyst
1 week ago
Johannesburg, Gauteng, South Africa KOTRA Johannesburg Full time1.Company Profile : KOTRA (Korea Trade-Investment Promotion Agency) is a state-funded trade and investment promotion organization operated by the Government of South Korea. KOTRA was established in 1962 as a national trade promotion organization. KOTRA Johannesburg has been in South Africa over 20 years and is the official economic division of the South...
-
Trading Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa Wesbank Full timeTrading Support Specialist page is loaded Trading Support Specialist Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago job requisition id R13727 Job DescriptionTo liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in...
-
Trading Support
1 week ago
Johannesburg, Gauteng, South Africa Xcede Full timePosted:about 17 hours ago-Sector: Data-Location: Johannesburg-Job Ref: PR/118775_ Job Type: Permanent-Salary: Negotiable per year-Expiry Date: 12 August 2023-Contact: Katherine Baker- Trading Support and Pricing ManagerWe are currently working on an exciting project with a business that is currently on a transformation journey and who are aiming to be a...
-
Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeJob Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a degree in Computer Science or a related field, as well...
-
Specialist, Trade Support Structured
1 week ago
Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full timeBusiness Segment: Corporate & Investment Banking The Trade Support, Specialist role is primarily focused on managing the trade lifecycle, supporting various Global Markets Trading Desks from an Operational perspective, facilitating the end-to-end trading processes and enabling trade events across functional areas. The role importantly acts as an interface...
-
Trade Lifecycle Analyst
1 week ago
Johannesburg, Gauteng, South Africa JPMorgan Chase Bank, N.A. Full timeJPMorgan Equities South Africa is a registered broker on the Johannesburg Stock Exchange and South African Futures Exchange and our LOBs comprise cash equities; EDG; Prime Finance; and Delta 1. We have a position within the Corporate Investment Banking (CIB) Equity Markets Operations team for a dynamic individual who is willing to contribute by adding value...
-
Mid - Level Quantitative Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa Khonology (Pty) Ltd Full timeAbout the Company: Khonology is a digital services company focused on software development, Application Support, data analytics and engineering.Job Description: The Quantitative Support Analyst will play a critical role in providing quantitative analysis and support to various teams and trading applications within the corporate bank. This individual will be...
-
Trade Lifecycle Analyst
1 week ago
Johannesburg, Gauteng, South Africa JPMorgan Chase Bank, N.A. Full timeJob SummaryJPMorgan Equities South Africa is a registered broker on the Johannesburg Stock Exchange and our LOBs comprise cash equities; Index Forward Trading; EDG; Prime Finance; and Delta 1.We have a position within the Corporate Investment Banking (CIB) Equity Markets Operations team for a dynamic individual who is willing to contribute by adding value to...
-
Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeQualifications:BSs degree in Information Technology, Computer Science or relevant fieldProven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help Desk Technician or similar roleAbility to diagnose and troubleshoot basic technical issuesGeneral networking TCP/IP, DHCP, DNS (CompTIA...
-
Support Analyst Intern
1 week ago
Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeinspHire is a market leader in the development and provision of rental industry software The Helpdesk Intern role provides an entrylevel opportunity for people with limited experience to move into IT support. The Intern is on a Fixed Term 12month contract and will receive exposure and inhouse training on general business skills:Customer service skills IT...
-
Systems and Support Analyst
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity Drive business profitability in the context of cost management through Information...
-
Trading Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full timeDescription To liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes Build and maintain...
-
Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full timeSpecialist, Trade Support Structured, CIB Operations Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 Prepare, monitor, track and validate manual trades for structured/complex products to identify, investigate and resolve exceptions, effectively manage data and to ensure that trades can be...
-
Credit Origination Analyst
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full timeAbout us, purpose, experience and qualificationsabout us:purpose: The purpose of the Credit Originator Analyst role in Broader Africa is to enable, guide and support in the corporate credit origination value chain with a focus (but not exclusively) on transactions for Debt and Trade Solutions (DTS) and related/required transactions. The purpose of the Credit...
-
Head of Key Accounts
1 week ago
Johannesburg, Gauteng, South Africa Trade Shield Full timeSEEKING:HEAD OF KEY ACCOUNTSThe Head of Key Accounts is a critical role in our business whose main objective is to ensure our key account managers are providing VIP service to our strategic accounts, growing those accounts by delivering more value with Trade Shield. This role requires excellent leadership of the key accounts team but also excellent...