Aftersales / Customer Service Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Applied Heat Full time

Responsible for coordinating a variety of after sales and customer service operations -including parts and service quotations, processing of orders, communicating with customers, completing export clearing instructions and packing lists, arranging deliveries and collections and following up to optimise customer satisfaction.


  • Once a spare parts purchase order is received and processed, ensure that the items are either in stock or on order via the procurement department.
  • Internal coordination and close collaboration with the Sales, Procurement and Dispatch personnel to ensure the achievement of performance targets and deadlines and to ensure prompt resolution of any customer complaints. Focus will be to adhere to commitments made to customers on deadlines and information requests / updates.
  • Providing customer support and keeping the customer informed on the progress of their orders and estimated delivery dates.
  • Responsible for optimizing all aspects of the after sales experience for the customer and maintaining customer relationships.
  • Identify potential problems and take proactive steps to increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.
  • Liaise with the sales and procurement teams to ensure follow up.
  • Compile and submit local/abroad field service quotes per customer requirements
  • Liaise with the admin department to arrange travel documents for the field service technicians and ensure that the site entry requirements are met.
  • Provides support and guidance to service personnel who perform onsite routine services including installation, maintenance, and repair. Being a Field Service Coordinator ensures field services are effective and customers requirements are met.
  • Scheduling preventative maintenance service/commissioning/emergency site visits
  • Interact and communicate order information to Field Service Technicians and schedule field trips.
  • Review field service quotes versus final scope of work completed to finalize the order and billing package.
  • Co Ordinate subcontracted Field Service Technicians and work with the clients to create comprehensive and timely solutions and support during field visits.
  • Ensure the preparation of accurate reports to summarise status/outcomes in relation to collections, deliveries andcustomer satisfaction for the management team and make recommendations for improvement.
  • Develop ERP skills used by the company to quote clients.
  • Monitor stock levels and submit purchase requisitions for replenishment. Stock audits and procurement planning.
  • Adhere to all company policies and procedures.

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • A qualification relevant to the work of After Sales/Customer Service
  • What software have you previously worked on for stock, quotations and invoicing?

Education:

  • High School (matric) (required)

Experience:

- aftersales/customer service: 3 years (required)

License/Certification:
- drivers license (preferred)

Application Deadline: 2023/11/30

  • Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Full time

    Our client is seeking for an Aftersales & Continuous Support Administrator to join their company.Purpose Of The Position:Providing administrative support to the aftersales & site services team, which may include tasks such as maintaining client databases, processing orders and returns, coordinating with suppliers, and handling client inquiries.Assist with...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are looking for a dedicated Aftersales Support Specialist to join our team. The ideal candidate will assist the Aftersales Manager with technical/engineering tasks and administrative duties. Responsibilities include managing aftersales and site service...


  • Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA Mpc Recruitment Group Ec Full time

    Our client is looking for a Aftersales & Continuous Support Engineer to join their company.Purpose of the position: Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...


  • Johannesburg, Gauteng, South Africa AGCO Full time

    Who we are looking for:What will you do: Ensuring that there is coordination with all other AGCO local functions; leveraging growth opportunities and implementing appropriate development strategies in the Africa market. Providing market position feedback to the Aftersales marketing team, and participate in the design and implementation of marketing and...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are in search of a proactive Aftersales & Continuous Support Administrator to be part of our team. This role focuses on offering complete administrative support to the aftersales and site services team. Main tasks include maintaining customer...


  • Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs Automotive Manufacturers (OEM) & Importers Market Related | Negotiable Job ref: OEM000044/LvdW Vacancy type: PermanentSHIFTINTOHIGHCAREER by joining an OEM that seeks the expertise of an Aftersales Dealer Service Manager | DSMMinimum Requirements: Must have a Minimum of 3 to 5 years' experience in an Aftersales Manager...


  • Johannesburg, Gauteng, South Africa MoToRecuit Full time

    JHB030 – Qualified & Experienced BMW Aftersales Consultant (Service Advisor) – Gauteng, East Rand #DriveYourCareerForward with a leading luxury automobile brand. If you are a Qualified & Experienced Aftersales Consultant (Service Advisor), and renown for your commitment to quality, innovation and customer satisfaction by delivering a premium service...

  • Aftersales Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Gauteng, JHB - Western Suburbs Commercial Vehicles Service Dept Market Related | Negotiable Job ref: TL000152/JN Vacancy type: PermanentSHIFTINTOHIGHCAREER to an established and highly successful Dealership that requires the services of a Dealership Aftersales ManagerMinimum Requirements: Must have at least 5 years' experience in a Truck Aftersales Manager...


  • Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time

    Reports to:CEORemuneration: Between R R dependent on skill set, knowledge, and experience + Travel Allowance + Cell phone Allowance + Medical aid + Provident fundDuties:Included but not limited to:Strategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitabilityService...


  • Johannesburg, Gauteng, South Africa Motus Corporation Full time

    PurposeProvide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectivesaccording to OEM standards.Position Overview:PurposeProvide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving...


  • Johannesburg, Gauteng, South Africa Richemont Full time

    Reference Code: 94822Customer Service Coordinator: Richemont Johannesburg, GT, ZA PermanentRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and...


  • Johannesburg, Gauteng, South Africa Bfv Service Gmbh Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments...


  • Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time

    REMUNERATIONMarket Related Our client, a luxury brand passenger vehicle dealership URGENTLY requires a dynamic aftersales consultant to join their thriving team PURPOSE OF THE ROLEA dedicated professional who will ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service...


  • Johannesburg, Gauteng, South Africa Alfa Laval Mid Europe Gmbh Full time

    Energy Aftersales Manager - South Africa page is loaded Energy Aftersales Manager - South Africa Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id JR About the Company At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers,...

  • Service Advisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in Bryanston.Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of...

  • Service Advisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in Bryanston._ Duties_: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of...

  • Service Advisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Parts of Johannesburg_ Duties_: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring...

  • Aftersales Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs Motor Retail Head Office; Motor Retail Service Dept Market Related | Negotiable Job ref: GP022106/LTH Vacancy type: PermanentSHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of an experienced Aftersales ManagerMinimum Requirements: Must have a minimum of 5 years' experience in a Management role Must have...


  • Johannesburg, Gauteng, South Africa Staff Solutions Full time

    Gauteng, JHB - Central**Negotiable - Negotiable Monthly Cost To Company (Market related, Negotiable)Our client in the manufacturing industry is seeking a Client Service Coordinator to join their Gauteng TeamRequirements:***- Senior Certificate or higher***: - At least 5 years' customer service experience in a closely related industry***: - Excellent SAP...


  • Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Role Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...