Customer Operations Intern
2 weeks ago
PURPOSE OF THE JOB:
We are looking for a Customer Operations Intern with a strong background to join our team. Your main role will involve supporting our operations, helping with daily tasks, and projects to ensure smooth and efficient operations. This position includes handling customer inquiries, updating records, processing orders, assisting with logistics coordination, and data analysis. This internship provides valuable hands-on experience in customer operations, offering a chance to develop essential skills in a dynamic setting.KEY AREAS OF PERFORMANCE (DUTIES & RESPONSIBILITIES):
- Assist with customer inquiries and issue resolution
- Update and maintain customer records and databases
- Process orders and manage shipments
- Support logistics coordination and ensure on-time delivery
- Help with data analysis and reporting duties
- Collaborate with team members on operational and logistics projects
BASIC REQUIREMENTS:
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Capable of working independently and in a team setting
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer-centric mindset with a positive and proactive approach
- Basic knowledge of customer service principles and practices
ACADEMIC QUALIFICATIONS:
- Completed NDip/Degree in Logistics, Business Management, or related field
PERSONAL ATTRIBUTES:
- Effective communication and organizational abilities
- Proficiency in Microsoft Office Suite
- Team player with a willingness to learn and adapt to a fast-paced environment
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