Administrative Assistant: Client Care
3 weeks ago
What will you do?
Santam’s Client Care Department has a position available for an Administrative Assistan t (JG10). The position will be based at Santam in Bellville, Cape Town.
What will you do?
The Administrator will provide support of a complaints administrative nature to the Santam Client Care Department. This will range from complex to simple activities including but not limited to administration, processing, clerical duties, personal assistant duties, claims data gathering, fault logging and record keeping.
What will make you successful in this role?
Provides administrative support duties to the team and department and ensure information is channelled and recorded as required.
Participate in ad-hoc projects and improvements;
Ensure adherence to various policies, legislature requirements;
Deliver first time right service excellence;
Administrative support functions;
Channelling of Client complaints and compliments.
Handling of complaints calls
Handling of overflow of complaints, manage end to end process on an ad-hoc basis
Strong knowledge of analysing and compiling statistical information.
Prepare standard management information reports with relevant data to aid department decision-making
Conduct general financial reconciliation activities
Understanding of schedules, calendars and diaries of individuals or groups
Ability to compile complex documents, develop templates, consolidate information
Manage service level agreements with business Qualification and Experience
Matric/ Grade 12
A qualification in Administration and customer experience (advantageous)
**Advanced computer proficiency (MS Office**: Excel, Word, Power Point, Qlikview)
3 -5 years’ experience in the administration field
A minimum of 2-3 years’ in the short term industry Skills and Knowledge
Proficient in both English and Afrikaans
Capacity management and planning
Excellent interpersonal, communication and networking skills
Analytical and problem-solving skills
Time Management Skills
Planning and execution skills
Insurance process knowledge
Ability to work under pressure
Insurance product knowledge
Teamwork Skills
Process improvement skills
Strong verbal and written communication skills
Conflict Resolution
Listening and understanding skills
Strong attention to detail
Strong client service orientation Core Competencies
Analytical thinking
Information seeking
Drive for results
Organisational commitment
Teamwork and cooperation
Customer service orientation Turnaround time
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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