Banking Customer Care
Found in: beBee S ZA - 4 weeks ago
Job title : Banking Customer Care – Management Trainee– English – On Site Johannesburg-BFS035071 jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : May 03, 2024
Quick Recommended Links
Job Summary
In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreement’s. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.
Responsibilities
Should be operation expert and able to handle 15-20 resources Managing the day-to-day activities of the team Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey Identify focus teams each month and provide/develop materials to be used for necessary coaching and training to improve the overall team’s performance Monitor and evaluate calls using evaluation standards and forms mandated by the client Provide analysis in evaluated calls and identify gaps that impact KPIs Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metrics Works closely with other members of the Training and Call Quality team to ensure effective implementation Create Governance Reporting such as weekly and monthly decks Enforce Genpact’s guidelines and policy across the operations team Partner with Training and other Support Functions to ensure a seamless operation Track, analyze and monitor performance of the teams under their care Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s)Qualifications we seek in you
Minimum Qualifications
Preferred Qualifications/ Skills
Multinational/ BPO background is preferred Lean Six Sigma Trained and Tested*Customer Service jobs in south africa
*Banking Customer Care – Management Trainee– English – On Site Johannesburg-BFS035071 in Johannesburg
-
Assistant Vice President, Banking Customer Care for Voice Processes – OnSite South Africa-BFS034598
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa Genpact Full timeGenpact’s job vacancy, Career and Recruitment Job title : Assistant Vice President, Banking Customer Care for Voice Processes – OnSite South Africa-BFS034598 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries The Operating Leader manages a team of Operations...
-
Customer Care Administrator
1 week ago
Johannesburg, South Africa Sandi Crowther Recruitment Full timeGauteng, JHB - Central - R 14 000 - R 17 000 Monthly Cost To Company (Provident Fund contribution, Funeral Fund) **Hyde Park, Johannesburg. **Opportunity exists for Customer Care Administrator with exceptional customer orientation and at least 4 years experience in an administrative / customer service role dealing directly with customers. Responsibilities...
-
Customer Care Agent
22 hours ago
Johannesburg, South Africa Cartrack Full time**Education**: - High School (matric) (preferred) **Experience**: - customer care: 3 years (preferred) - call centre: 3 years (preferred)
-
Customer Care Consultant
2 days ago
Johannesburg, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Processing of customer complaints Ensure that calls are answered to defined company standards Processing and follow up on customer spare part orders Processing and follow up on estimate requests Processing and follow up on outsourced repairs Covering Reception on a rotational basis Diploma in Customer Care...
-
Customer Care Assistant
22 hours ago
Johannesburg, South Africa Life & Brand Portfolio Full timeLife & Brand Portfolio is looking for a Customer Care Assistant to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also...
-
Customer Care Agent
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa Diplomat Distributors Full timeDiplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...
-
Customer Care Agent
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Diplomat Distributors Full timeDiplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...
-
Bank Clerk
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeBank ClerkAccountsLeading Sports Fashion Retail Store with outlets Countrywide has a vacancy for an experienced Bank Clerk at their Head Office in Sandton. The Bank Clerk will be responsible for recording of bank deposits from all stores Countrywide and balancing against Bank Statements with the use of Excel Pivot Tables and careful analysis of recorded...
-
Client Care Manager Jhb
2 days ago
Johannesburg, South Africa Pollock and Associates Full timeClient Care Manager JHB Bank/Fin Services/Insurance ~ ICT Johannesburg North, Johannesburg - Gauteng - South Africa Our client is seeking to appoint a customer centric Client Care Manager who is comfortable dealing at an Executive level. It is essential that you have a valid driver's license, and your own vehicle and can speak fluently in Afrikaans and...
-
Credit Controller
1 week ago
Johannesburg, South Africa To The Point Recruitment Full time_5-8 Years experience of Re collections of money owed to the company_ - _Expertise in _accurate allocation of payments for accounts - Liaising with customers - Calling of customers for collections - Qualifications: National Senior Certificate Matric Grade 12 **Job Type**: Permanent **Salary**: R240,000.00 - R288,000.00 per year **Education**: - High...
-
Sea Logistics Customer Care Specialist
1 week ago
Johannesburg, South Africa African Recruitment Full time**YOUR ROLE** Sea Logistics Customer Care Specialist support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our...
-
Customer Experience Manager
2 days ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...
-
Technical Scheduler
1 week ago
Johannesburg, South Africa Samsung Customer Care Center Full timeTechnical Schedular; Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...
-
Regional Head: Business Banking
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Bidvest Bank Full timePrimary PurposeThis role is responsible for the strategic direction, growth, and performance of the business banking segment within the Inland region. You will be responsible for developing and executing business plans that align with PBB and Bank objectives while ensuring profitability, customer satisfaction, and regulatory compliance. Additionally, you...
-
Customer Care Administrator
7 days ago
Johannesburg, South Africa The Recruiters Full time**Title**: **Customer Care Administrator - R17k/month - JHB (Hyde Park) - Start asap - Open to all**: **Salary**: - R17k/month **Description**: - Customer Care Administrator - R17k/month - JHB (Hyde Park) - Start asap - Open to all - Our client is urgently looking for a Customer Care Administrator who is a good problem-solver with excellent communication...
-
Regional Head: Business Banking
Found in: beBee S ZA - 2 weeks ago
Johannesburg, South Africa Bidvest Bank Full timePrimary Purpose This role is responsible for the strategic direction, growth, and performance of the business banking segment within the Inland region. You will be responsible for developing and executing business plans that align with PBB and Bank objectives while ensuring profitability, customer satisfaction, and regulatory compliance. Additionally, you...
-
Banking Analyst
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Nedbank Full timeNedbank’s job vacancy, Career and Recruitment Job title : Banking Analyst (Gauteng) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 20, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To provide sales support services to private bankers and high net worth clients Job Responsibilities Build...
-
Senior Technician
22 hours ago
Johannesburg, South Africa Samsung Customer Care Center Full timeWe are currently on a search for a Senior Technician, the principal duties of the position are problem solving in the workshop and in field related calls; provide customer education on our products. Resolve priority calls from management as soon as possible. MINIMUM REQUIREMENTS - Applicants must be Trade Tested artisans at minimum N3 certificate level or...
-
Banking Assistant
1 week ago
Johannesburg, South Africa HR Xchange Full timeThis company is a global bank offers a diverse culture with opportunities for growth and development. As the **Banking Assistant**, you will be required to provide a variety of perform a variety of **clerical** and **customer** **services** duties. You will need to have a **banking** or **financial** qualification and **experience** in a banking...
-
High Care support Tech
Found in: beBee S ZA - 3 weeks ago
Gauteng, Johannesburg, South Africa Altron Bytes Systems Integration Full timeAltron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : High Care support Tech jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for an Open based Technician who will be responsible for key accounts regarding...