Sea Logistics Customer Care Specialist

1 week ago

Johannesburg, South Africa African Recruitment Full time

**YOUR ROLE**

Sea Logistics Customer Care Specialist support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

**YOUR RESPONSIBILITIES**
- Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process

Complaint Management
- Quotation Management: Qualification of customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Complete transactional estimates where rates are already in place and provided by the National Pricing Team.

Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals.
- GP Management: Ensure that each customer has a rate profile in place and that the correct GP is recognized when closing shipment files.
- Customer On boarding: Inclusion and transfer of customer requirements into the systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the systems

Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Provide relevant information and attend the customer business reviews
- Reporting (creating, refining and reviewing reports)

**YOUR SKILLS AND EXPERIENCES**
- Have 5 years’ experience in Sea Logistics including customer servicing and seafreight import and export forwarding & clearing environment
- Computer Literate (Microsoft Word, Excel, Windows based operational systems)
- Knowledge of Sea Logistics Processes and Industry Operational Processes & Procedures
- You have analytical, organizational and excellent communication and conflict resolution skills
- You have to have a good understanding of Inco Terms as well as good negotiation skills
- You are able to use positive language and have clear communication, English and Local language

**Job Types**: Full-time, Permanent

**Experience**:

- Freight Forwarding and Clearing Sea Logistics: 5 years (required)
- Inco Terms and Negotiation: 5 years (required)

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