Assistant Vice President, Banking Customer Care for Voice Processes – OnSite South Africa-BFS034598

Found in: beBee S ZA - 4 weeks ago

Gauteng Johannesburg, South Africa Genpact Full time
Genpact’s job vacancy, Career and Recruitment

Job title : Assistant Vice President, Banking Customer Care for Voice Processes – OnSite South Africa-BFS034598 jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 03, 2024

Quick Recommended Links

Jobs by Location Job by industries

The Operating Leader manages a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of the client they are assigned to. This person serves as a primary level of contact to both internal Stakeholders within Genpact and Client Stakeholders. The Operations Leader is tasked to drive actions that maximize productivity and create a profitable business partnership. This person assists in training, mentoring, coaching, and motivating the Operations Managers and Front-Line Managers to ensure that they are able to perform based on the agreed KPImetrics.

Responsibilities

Own end-to-end client service delivery and P&L Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Assist the GOL with managing a line(s) of service in an omnichannel process, keeping a well-organized planning for a, but not limited, specific Geographical location Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey Assist the GOL with planning and executing the strategies to ensure the delivery of the agreed SLAs with the Client(s) Enforce Genpact’s guidelines and policy across the operations team Partner with Training and other Support Functions to ensure a seamless operation Track, analyze and monitor performance of the teams under their care Manage and train junior members of the team Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s)

Qualifications we seek in you
Minimum Qualifications

Experience as Operations Manager, Operating Leader or similar in a Voice Process Very goodunderstanding of Customer Service integral components College Degree Self-motivated with ability to work both independently and as part of a team; Ability to handle client on one-on-one basis, via e-mails and calls; English Proficient – both written and spoken Excellent written and oral communication skills and detail-oriented; Great customer orientation, crisp communication skills, positive and proactive attitude, result-oriented; Ability to learn, adapt, upskill, and work independently; Very goodplanning & project management skills; team player; Ability to work under tight deadlines across multiple projects in parallel and different time zones. Good prioritization skills; Working experience in PowerPoint, Word, and Excel Numerical Skills for Analysis and Reporting

Preferred Qualifications/ Skills

Multinational/ BPO background is preferred Digital Technology and Applications Acumen/Extensive experience Lean Six Sigma Certified

*Administrative / Management  jobs in south africa

*Assistant Vice President, Banking Customer Care for Voice Processes – OnSite South Africa-BFS034598 in Johannesburg

  • Technical Consultant Manager

    2 weeks ago

    Johannesburg, South Africa Thales Full time

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Voice Agent

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Genpact Full time

    Genpact’s job vacancy, Career and Recruitment Job title : Voice Agent – Process Associate- English – Onsite Johannesburg-CPG049446 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries The Fraud Telephone Assistant will be responsible for answering incoming calls...

  • Voice Agent

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Genpact Full time

    Genpact’s job vacancy, Career and Recruitment Job title : Voice Agent – Process Associate- English – Onsite Johannesburg-CPG049446 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries The Fraud Telephone Assistant will be responsible for answering incoming calls...

  • Vice President Operations, RGD Division

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Epiroc Full time

    Epiroc’s job vacancy, Career and Recruitment Job title : Vice President Operations, RGD Division jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries The position: The mission for Epiroc is profitable growth – to expand and realize our market potential for all...

  • Vice President Operations, RGD Division

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Epiroc Full time

    Epiroc’s job vacancy, Career and Recruitment Job title : Vice President Operations, RGD Division jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries The position: The mission for Epiroc is profitable growth – to expand and realize our market potential for all...

  • Vice President

    4 days ago

    Johannesburg, South Africa RPO Recruitment Full time

    RPO Recruitment's client, who is in Corporate Finance Advisory, is urgently seeking a driven and dynamic individual to join their team as Vice President. As a leading recruitment agency, RPO Recruitment is dedicated to connecting exceptional talent with the best career opportunities. In this role, you will play a crucial role in leading and overseeing...

  • Vice President, Country Business Development

    3 days ago

    Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technical Consultant Manager

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Thales Full time

    Thales’s job vacancy, Career and Recruitment Job title : Technical Consultant Manager / Leader jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES Management: You will coordinate with the Sales Vice President to define and implement the technical...

  • Technical Consultant Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Thales Full time

    Thales’s job vacancy, Career and Recruitment Job title : Technical Consultant Manager / Leader jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES Management: You will coordinate with the Sales Vice President to define and implement the technical...

  • Executive Administrative Assistant

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Woolpert Full time

    Woolpert’s job vacancy, Career and Recruitment Job title : Executive Administrative Assistant jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 22, 2024 Quick Recommended Links Jobs by Location Job by industries Overview Woolpert Africa, based in Johannesburg, South Africa, offers extensive high accuracy lidar, imagery and remote...

  • Banking Customer Care

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Genpact Full time

    Genpact’s job vacancy, Career and Recruitment Job title : Banking Customer Care – Management Trainee– English – On Site Johannesburg-BFS035071 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary  In this role, you will be responsible for liaising...

  • Vice President

    4 days ago

    Johannesburg North, South Africa Communicate Recruitment Full time

    Our client, one of the South Africa’s largest and most progressive banks, is looking for a VP - Corporate Development & M&A to join their team! **Job & Company Description**: Our client’s Corporate Development Team is looking for a professional to assist in the management and implementation of their mergers and acquisition (M&A) plan. This role will be...

  • Customer Care Banking

    5 days ago

    Johannesburg, South Africa Genpact Full time

    **_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Investment Banking South Africa Coverage Analyst/Associate Johannesburg

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa JPMorgan Chase & Co. Full time

    JPMorgan Chase & Co.’s job vacancy, Career and Recruitment Job title : Investment Banking South Africa Coverage Analyst/Associate Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job Responsibilities  Prepare presentation materials and...

  • Voice Installation Engineer

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa NTT Ltd. Full time

    NTT Ltd.’s job vacancy, Career and Recruitment Job title : Voice Installation Engineer (L2) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Want to be a part of our team? The primary responsibility of the Voice installation Engineer (L2) is to provide technical...

  • Manager - Banking Supervision - BISD

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Pretoria, South Africa South African Reserve Bank Full time

    South African Reserve Bank’s job vacancy, Career and Recruitment Job title : Manager – Banking Supervision – BISD jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : April 22, 2024 Quick Recommended Links Jobs by Location Job by industries Brief description The main purpose of this position is to manage the delivery by a team of analysts,...

  • Warehouse Assistant

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Fluidra South Africa Full time

    Fluidra South Africa’s job vacancy, Career and Recruitment Job title : Warehouse Assistant jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 30, 2024 Quick Recommended Links Jobs by Location Job by industries Job description   Checking Stock, assisting with the checking of Stock before stock leaves premises – match on...

  • Banking Recruiter

    3 days ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Location**: Johannesburg, South Africa (Onsite) **Key Responsibilities**: **Sourcing and Talent Acquisition**: **Collaboration and Relationship Management**: - Develop and maintain strong relationships with hiring managers and key stakeholders. - Partner with hiring managers to understand their staffing needs and provide guidance on recruitment...

  • Managing Director, South Africa

    5 days ago

    Johannesburg, South Africa Mondelēz International Full time

    **Job Description**: - **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** This role is to lead the company’s activities within the geography in order to achieve the agreed objectives of Volume, Revenue, Market Share performance and other relevant KPI’s. Represent...

  • Customer Care Agent

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Diplomat Distributors Full time

    Diplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...