Principal Global Business Services Process Specialist

4 weeks ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Process Specialist supports the Global Process Owner by analyzing business processes & data to support transformation journey in line with process governance defined

What you'll be doing

ââKey Responsibilities: Process and performance management via value stream (Op2O, O2C, S2P, R2R):

  • Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases and  leverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPO
  • Lead process and user experience workshops to drive transformation and define future state
  • Conduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholder
  • Lead the documenting of Business Requirements / User Stories that translate into the technology to cater to business needs and define business outcomes and productivity gains
  • Deliver comprehensive briefings on business requirements, actively participate in system solution design and ensure alignment with business expectations.
  • Support the GPO in defining KPIs and success metrics for the products
  • Develop additional in-depth knowledge of business processes and practices
  • Identify and escalate issues when necessary and facilitate collaborative problem-solving
  • Work with Test Leads to develop test strategies, establish execution timelines, and help manage UAT
  • Collaborate with the Change Management Team to create communication documentation and training plans, actively engaging with end-users during the Training/Enablement phase
  • Gathering and processing process data and benchmarking to identify process improvements areas.
  • Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using six-sigma and lean tools
  • Identification of operational gaps including user guides, SOPs, process maps and related user training

Reports to: Director Process Specialist  

  • Dotted line direct reports: VP Group Process Owners Op2O, O2C, S2P, R2R
  • Interlocks: Service providers teams i.e GBS Operations, Group, Regional & Country leadership
  • Direct reports: None

Qualifications:

  • Minimum - Bachelorâs degree or equivalent with related demonstrable experience
  • Minimum â Experience of using applicable value stream tools (Op2O, O2C, S2P, R2R)
  • Beneficial âSix Sigma Yellow and/or Green Belt 
  • Beneficial - Project management certification would be advantageous

Key experience and skills:

  • Proactive in influencing senior stakeholders and colleagues leveraging domain knowledge, professional skills and relationships
  • Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers
  • Ability to think and act strategically and tactically
  • Results-focused and Continuous learner and highly motivated to develop and share knowledge
  • Resolves wide range of issues in creative ways
  • Deep knowledge of the process and experience in delivering continuous improvement
  • Detailed knowledge of process control software
  • Ability to work in multi-cultural environment (this will require managing time zones and travel)

Skills Summary

Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Principal Global Business Services Process Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Principal Global Business Services Process Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Principal Global Business Services Process Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Principal Global Business Services Process

    4 weeks ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Global Business Services Process Specialist

    4 weeks ago

    Johannesburg, South Africa NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Principal Global Business Services Process

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Principal Consultant South Africa

    1 month ago

    Johannesburg, South Africa Synergy Global Full time

    Synergy Global Consulting is hiring a P**rincipal **consultan**t with expertise in social performance to join the South African team of our international consultancy. The principal will lead a portfolio of projects, work across practice areas and manage teams to help grow our business and drive positive change with our clients. The role is client focussed...

  • Global Visa and Immigration Specialist

    3 weeks ago

    Johannesburg, South Africa Dananda Services Full time

    **REQUIREMENTS AND RESPONSIBILITIES** - Additionally, the Global Visa and Immigration Specialist may be responsible for compliance with all applicable rules and regulations. - You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limits set by the government. - Must ensure that all...

  • Business Process Management Lead

    3 weeks ago

    Johannesburg, South Africa Ulwembu Business Services Full time

    Minimum qualification required: - Degree or Diploma in - Information Technology, Engineering, Informatics or Business Information Systems OR - Process engineering certification **Minimum Experience Required**: - A minimum of 8-10 years relevant experience - At least 5 years proven work experience strictly in process engineering - Experience in process...

  • Principal Consultant South Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Synergy Global Full time

    Synergy Global Consulting is hiring a Principal consultan**t with expertise in social performance to join the South African team of our international consultancy. The principal will lead a portfolio of projects, work across practice areas and manage teams to help grow our business and drive positive change with our clients. The role is client focussed work...

  • Metallurgical Specialist: Processing

    3 weeks ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - At Anglo American, we are re-imagining mining to improve people’s lives. Mining has a smarter future - a future where you may barely notice some mines at all. And that’s a good thing. Out of sight, but never out of mind, tomorrow’s ultimate mine will long provide the precious raw materials our modern society needs. Our metals...

  • Principal Hydrogeologist

    2 weeks ago

    Johannesburg, Gauteng, South Africa SLR Consulting Full time

    SLR is recognised as one of the global leaders in environmental and advisory solutions, helping our clients to achieve their sustainability goals. SLR has over 100 offices in 13 different countries across the world and we actively encourage collaboration and learning between the many disciplines and services we offer globally. In the process of growing our...

  • Principal Specialist: Ams Service Level Performance

    3 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • SAP Business Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tych Business Solutions Full time

    Job ID: 82651Date Posted: Posted 6 hours agoLocation: JohannesburgJob Title: SAP BUSINESS SUPPORT SPECIALIST (NETWORKS) (1 YEAR) FTC - JOHANNESBURG - GAUTENGAccountabilities & Authorities of the role1.1. Specific - Accountabilities & Authorities1 Maintain the Integrity of the SAP PM Work Management Process2 Focus is on Continues improvement rather than day...

  • Metallurgical Specialist: Processing

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    Company Description At Anglo American, we are reimagining mining to improve people's lives.Mining has a smarter future - a future where you may barely notice some mines at all. And that's a good thing. Out of sight, but never out of mind, tomorrow's ultimate mine will long provide the precious raw materials our modern society needs.Our metals are the...

  • Principal Specialist: Ams Service Design

    3 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Global Technology Learning Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dentons Full time

    The Global Technology Learning Specialist holds a central position within our global business technology team, spearheading efforts to enhance the technical proficiency and operational efficiency of our workforce. Reporting directly to the Global Senior Manager, Service Delivery and Operations, and closely collaborating with the GBT teams and VMAs. This role...

  • Principal Specialist BI Architecture

    3 weeks ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 83679**Date Posted**: Posted 52 mins ago**Location**: Johannesburg**Job Title**: PRINCIPAL SPECIALIST BI ARCHITECTURE (12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Innovation and Continuous Improvements - Continuously evaluate and improve processes and systems to enhance efficiency, reduce costs, and improve data quality. -...

  • Global Technology Learning Specialist

    4 weeks ago

    Johannesburg, South Africa Dentons Full time

    The Global Technology Learning Specialist holds a central position within our global business technology team, spearheading efforts to enhance the technical proficiency and operational efficiency of our workforce. Reporting directly to the Global Senior Manager, Service Delivery and Operations, and closely collaborating with the GBT teams and VMAs. This role...

  • Regional Global Mobility Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description Join us as a Regional Global Mobility Specialist.**People are at the heart of our business and HR in Anglo American seeks to provide the Group with a capable and engaged workforce within a culture that fosters safety, inclusion, innovation and performance. In this we will create a sustainable competitive advantage for our...