Principal Global Business Services Process

6 months ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Process Specialist supports the Global Process Owner by analyzing business processes & data to support transformation journey in line with process governance defined

**Working at NTT**

***_Key Responsibilities: _**_Process and performance management via value stream _**(Op2O, O2C, S2P, R2R)**_:_**
- Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases and leverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPO
- Lead process and user experience workshops to drive transformation and define future state
- Conduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholder
- Lead the documenting of Business Requirements / User Stories that translate into the technology to cater to business needs and define business outcomes and productivity gains
- Deliver comprehensive briefings on business requirements, actively participate in system solution design and ensure alignment with business expectations.
- Support the GPO in defining KPIs and success metrics for the products
- Develop additional in-depth knowledge of business processes and practices
- Identify and escalate issues when necessary and facilitate collaborative problem-solving
- Work with Test Leads to develop test strategies, establish execution timelines, and help manage UAT
- Collaborate with the Change Management Team to create communication documentation and training plans, actively engaging with end-users during the Training/Enablement phase
- Gathering and processing process data and benchmarking to identify process improvements areas.
- Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using six-sigma and lean tools
- Identification of operational gaps including user guides, SOPs, process maps and related user training

**_ Reports to: _**_Director Process Specialist_**
- Dotted line direct reports: VP Group Process Owners Op2O, O2C, S2P, R2R
- Interlocks: Service providers teams i.e GBS Operations, Group, Regional & Country leadership
- Direct reports: _None_

**_ Qualifications:_**
- Minimum - Bachelor’s degree or equivalent with related demonstrable experience
- Minimum - Experience of using applicable value stream tools (Op2O, O2C, S2P, R2R)
- Beneficial -Six Sigma Yellow and/or Green Belt
- Beneficial - Project management certification would be advantageous

**_ Key experience and skills:_**
- Proactive in influencing senior stakeholders and colleagues leveraging domain knowledge, professional skills and relationships
- Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers
- Ability to think and act strategically and tactically
- Results-focused and Continuous learner and highly motivated to develop and share knowledge
- Resolves wide range of issues in creative ways
- Deep knowledge of the process and experience in delivering continuous improvement
- Detailed knowledge of process control software
- Ability to work in multi-cultural environment (this will require managing time zones and travel)

**Skills Summary**

Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-

  • Principal Consultant South Africa

    6 months ago

    Johannesburg, South Africa Synergy Global Full time

    Synergy Global Consulting is hiring a P**rincipal **consultan**t with expertise in social performance to join the South African team of our international consultancy. The principal will lead a portfolio of projects, work across practice areas and manage teams to help grow our business and drive positive change with our clients. The role is client focussed...

  • Principal Payroll Processing

    4 weeks ago

    Johannesburg, South Africa SOUTH32 Limited Full time

    Principal Payroll Processing - Johannesburg Company: South32 Group Operations Pty. Ltd. DISCOVER A BRIGHTER FUTURE: At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. As a collaborative, caring and inclusive company, there’s no better place to...

  • Principal Payroll Processing

    1 month ago

    Johannesburg, South Africa South32 Full time

    **Date**:10 Oct 2024 **Location**: Johannesburg, GT, ZA, 2076 **Company**:South32 Group Operations Pty. Ltd. **DISCOVER A BRIGHTER FUTURE**: At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. As a collaborative, caring and inclusive company,...

  • Principal Security Managed Services Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    About the RoleThe Principal Security Managed Services Engineer is a key technical leader responsible for designing, implementing, and managing highly complex security solutions for clients. This role acts as a consultant in the field, ensuring highly complex contracted Managed Services outcomes are delivered to the client.Key Responsibilities:Creates and...

  • Principal Software Architect

    5 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Biostatistician

    5 days ago

    Johannesburg, South Africa ICON Plc Full time

    Senior or Principal Biostatistician - EMEA ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development **Senior or Principal Biostatistician** **EMEA,...

  • Principal Tailings Engineer

    2 months ago

    Johannesburg, Gauteng, South Africa SLR Full time

    About SLRSLR is a global leader in environmental and advisory solutions, helping clients achieve their sustainability goals. With over 100 offices in 13 countries, we foster collaboration and learning between disciplines and services.Job PurposeOur Africa-based team requires a Principal Tailings Engineer to complement our Engineering and Mine Waste teams,...

  • Principal Data Architect

    5 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Mobile Maintenance

    5 months ago

    Johannesburg, South Africa CA Global Headhunters Full time

    **Reference Number**: LB78 Our client is seeking Principal Mobile Maintenance to join their team. The incumbent will be responsible for Mobile and Fleet Maintenance. The incumbent will be responsible for executing discipline-specific projects, providing technical support for Managed and Non-Managed Operations, guiding fleet service strategies, ensuring...

  • Principal Business Analyst

    4 months ago

    Johannesburg, South Africa Planet10 Full time

    We are seeking an experienced and highly motivated Principal Business Analyst to join us. As a Principal Business Analyst, you will play a critical role in driving the digital transformation of our banking services. You will primarily be responsible for: Coaching, and managing output quality of, a team of Business Analysts. Driving improvement of the...

  • Principal

    5 months ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    **Company Description - NB - This role can be based in South Africa, UK or Australia.** With headquarters in London, UK, and operations located throughout the world, Anglo American is truly global. We employ more than 60,000 colleagues worldwide and run mining operations across Southern Africa, North and South America and Australia. Within Anglo American,...

  • Principal Marketing Specialist

    2 weeks ago

    Johannesburg, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Principal Marketing Specialist

    1 month ago

    Johannesburg, South Africa NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Principal Marketing Specialist

    1 month ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Principal, Advisors Business Development, Retail

    5 months ago

    Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Principal Business Analyst

    4 months ago

    Johannesburg, South Africa Planet10 Full time

    We are seeking an experienced and highly motivated Principal Business Analyst to join us. As a Principal Business Analyst, you will play a critical role in driving the digital transformation of our banking services.You will primarily be responsible for:Coaching, and managing output quality of, a team of Business Analysts.Driving improvement of the Business...

  • Principal Deal Originator

    5 months ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) A well-established business is seeking to appoint a Principal Deal Originator The Principal Deal Originator is responsible for formulating and executing the strategic objectives of the business in collaboration with the Head Coverage whilst being accountable for deal origination,...

  • Principal Mobile Maintenance

    5 months ago

    Johannesburg, South Africa CA Global Headhunters International Full time

    Reference No. LB78 **Reference Number**: LB78 **Job Description: Our client is seeking Principal Mobile Maintenance to join their team. The incumbent will be responsible for Mobile and Fleet Maintenance. The incumbent will be responsible for executing discipline-specific projects, providing technical support for Managed and Non-Managed Operations, guiding...

  • Dealer Principal

    5 months ago

    Johannesburg, South Africa First Degree Recruitment Full time

    **Dealer Principal** We have a fantastic opportunity for a Dealer Principal who is looking for a new challenge in Johannesburg. **_ Duties and responsibilities_**: Manage all aspects of the dealership including staff; Monitor the sales, parts and workshop of the dealership and ensure profitability of all departments; Maintain and increase market...

  • Principal Specialist: Ams Service Level Performance

    5 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...