Customer Service Administrator

Found in: beBee S ZA - 3 weeks ago

Western Cape Cape Town, South Africa Engen Full time
Engen’s job vacancy, Career and Recruitment

Job title : Customer Service Administrator – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 12, 2024

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Purpose of the Job

To provide administration and general support to the Financial Shared Services Centre in order to optimise strategies for customer improvement and for effective business operations.

Who You Are :

You are Dynamic, analytical and have high aptitude for learning You are assertive and have passion to interact with people from all backgrounds You have passion for adding value in other people’s lives You have built credibility for getting things done timely and correctly. You have a reputation for insightful and operating with integrity You have excellent interpersonal skills and a good communicator

What You’ll have done before :

Baseline

NQF Level 4 (Matric)

Advantageous

Studying towards a Finance qualification Exciting challenges you might face in the role Diverse Customer Interactions: Master the art of addressing a wide range of customer needs and resolving issues effectively. Multitasking Mastery: Juggle responding to inquiries, managing databases, and handling orders with efficient time management. Rapid Response Adaptation: Adapt to expectations for quick responses while maintaining quality service. Continuous Learning: Stay up-to-date with evolving products, services, and policies. Team Coordination: Maintain clear communication and support within the team to ensure seamless service. Innovative Problem-Solving: Employ creative solutions for unique problems to enhance customer experience and operational efficiency.

What you’ll be doing

BUSINESS SUPPORT

Respond to customer/stakeholder requests via appropriate channels. Create and update SNOW service requests within SLA timelines. Suggest system/process improvements to the Reporting & Continuous Improvement Manager. Adhere to HR policies when handling HR issues. Maintain daily operational quality assurance standards.

CUSTOMER SUPPORT

Handle customer inquiries promptly. Manage SNOW requests within SLA timelines. Recommend system/process improvements. Follow HR guidelines for HR issues. Ensure daily operational quality standards.

INDIVIDUAL DEVELOPMENT

Handle customer inquiries promptly. Manage SNOW requests within SLA timelines. Recommend system/process improvements. Follow HR guidelines for HR issues. Ensure daily operational quality standards.

PROCESS INVOICES

Timeously process invoices that meet the requirements for payment to ensure that contractual payment terms are adhered to in alignment with internal process

QUERY HANDLING

Ensure that all customer statements are accurate and reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures Foster sound working relations with internal and external customers

FINANCIAL CONTROL

Prepare invoices for processing/accounting in accordance with IFRS (verify PO’s and check against invoice, ensure that GRIR is done and scan invoices to FSSC) Manage GRIR clearing account. Ensure that the right amount is paid to the right vendor including recurring charges within the agreed terms of contract supported by the right documentation and adhere to policies and procedures Resolve queries and exception management (in liaison with FSSC and vendors)

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