Coordinatore del Front Office

6 days ago


Durban, South Africa Hilton Full time

Un Coordinatore del Front Office fornisce assistenza nelle attività giornaliere del Front Office e lavora a contatto con clienti e ospiti, per soddisfare le loro esigenze e offrire un'esperienza di servizio clienti eccellente.



Che cosa farò?

In qualità di Coordinatore del Front Office, sarà responsabile di fornire assistenza nelle attività giornaliere del Front Office e di lavorare a contatto con clienti e ospiti, per soddisfare le loro esigenze e offrire un'esperienza di servizio clienti eccellente. I Coordinatori del Front Office sono responsabili delle prime impressioni dei nostri ospiti e, pertanto, devono svolgere le seguenti mansioni mantenendo sempre gli standard più elevati:

  • Fornire assistenza al Responsabile del Front Office nelle operazioni giornaliere del Front Office
  • Offrire un servizio tempestivo e cercare attivamente opportunità per aumentare la soddisfazione degli ospiti
  • Assicurarsi che il team sia consapevole di qualsiasi riscontro significativo da parte degli ospiti e/o di altri reparti
  • Gestire, risolvere o inoltrare al livello superiore in modo tempestivo tutti i reclami
  • Lavorare con tutte le strutture e i servizi offerti dall'hotel e identificare opportunità di upselling e promozione di eventi nuovi o in corso
  • Segnalare al team qualsiasi evento speciale o ospite di livello VIP presente in hotel per eventi o per un soggiorno generico
  • Mantenere un livello elevato di conoscenza dei prodotti dell'hotel e dell'area circostante, conoscendo la programmazione giornaliera degli eventi in hotel
  • Partecipare a tutte le riunioni del Front Office
  • Agire nel rispetto delle norme antincendio e delle normative su salute e sicurezza sul lavoro, seguendo le procedure corrette quando richiesto
  • Svolgere il proprio lavoro e servire il team rispettando l'ambiente
Cosa stiamo cercando?

I Coordinatori del Front Office degli hotel e delle mete di vacanza Hilton sono sempre al lavoro nell'interesse dei nostri ospiti, in collaborazione con gli altri dipendenti. Per ricoprire questo ruolo con successo, un dipendente dovrebbe avere l'atteggiamento, i comportamenti, le competenze e i valori indicati di seguito:

  • Esperienze precedenti di servizio ai clienti nel settore alberghiero/del tempo libero/della vendita al dettaglio
  • Eccellenti capacità comunicative e predisposizione ai rapporti interpersonali
  • Volontà di offrire un servizio clienti di alta qualità
  • Capacità di lavorare sotto pressione
  • Immagine e cura della persona eccellenti
  • Capacità di rispondere con flessibilità a una varietà di situazioni lavorative

Per ricoprire questa posizione, le seguenti capacità e punti di forza costituiscono un vantaggio:

  • Competenze informatiche di alto livello


Come sarà lavorare per Hilton?

Hilton è la prestigiosa catena alberghiera internazionale, spazia da lussosi Hotel e Resorts con servizi completi alle suite per soggiorni prolungati e alberghi di fascia media. Per quasi un secolo, Hilton ha offerto ai viaggiatori d'affari e turisti il meglio dell'accoglienza, dei servizi, del comfort e della qualità. Hilton si dedica a continuare la sua tradizione di offrire agli ospiti un'esperienza eccezionale attraverso i suoi marchi nel mondo. Il nostro obiettivo "di riempire la terra con la luce e il calore dell'ospitalità - facendo vivere esperienze e soggiorni eccezionali - in ogni albergo, ad ogni ospite, ogni volta" ci unisce come una squadra per creare notevoli esperienze di ospitalità in tutto il mondo ogni giorno. E i nostri collaboratori sono al centro di tutto questo




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