Front Office Manager

6 months ago

Durban, South Africa The Right Company Full time

**FRONT OFFICE MANAGER - DURBAN - Rnegotiable DOE**

Currently recruiting for a highly skilled and dynamic FRONT OFFICE MANAGER for a stunning 5* Hotel in Durban whose key leadership role will be instrumental in overseeing the smooth and efficient operation of the overall department(s), including Switchboard, Concierge, Front Desk, Night Audit, Guest Relations, The Shop and Transport services.

Minimum Requirements:

- Proven experience as a Front Office Manager or in a similar capacity within a luxury hotel or resort setting is essential.
- Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
- Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
- Proficient in hotel management software (OPERA) and reservation systems to ensure efficient handling of bookings and inquiries.
- Fully computer literate with MS Office tools.
- Financial acumen and budget management skills to ensure optimal utilization of resources.
- Exceptional problem-solving and decision-making skills to handle challenging situations effectively.
- Detail-oriented with a focus on maintaining high standards of service and guest satisfaction.
- Flexibility to work in a fast-paced environment, including weekends and holidays.
- Bachelor's degree or diploma in Hospitality Management or a related field is preferred.
- Additional certifications or training in hotel management or guest services are advantageous.

Key Responsibilities:

- Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
- Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service.
- Reservation Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
- Check-in/Check-out Process: Ensuring a smooth check-in and check-out process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.
- VIP and Guest Relations: Handling VIP guest arrivals and providing personalized service to high-profile guests. The Front Office Manager should ensure that all guests receive special attention and care and implement strategies to enhance guest satisfaction, loyalty, and engagement throughout their stay.
- Revenue Management: Monitoring room rates, occupancy levels, and revenue reports to optimize revenue and occupancy. This may involve implementing pricing and upselling strategies and collaborating with the hotel sales & marketing, reservations department, revenue management and food & beverage teams.
- Front Office Administration: Handling administrative tasks related to the front office, including managing budgets, preparing reports, and ensuring adherence to hotel policies, procedures and brand standards.
- Safety and Security: Ensuring the safety and security of guests and staff by following the hotel's security protocols and emergency procedures.
- Collaboration: Coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences.
- Quality Assurance: Implementing and maintaining quality assurance standards to guarantee the highest level of service and guest satisfaction.
- Training and Development: Providing ongoing training and development to the front office staff to improve their skills and knowledge in guest services and hotel operations.
- Innovation: Keeping up-to-date with industry trends and best practices in front office management and implementing innovative ideas to enhance the guest experience.

Please send updated CV in WORD together with a recent, professional head and shoulders photograph.

WE APPRECIATE ALL APPLICATIONS; HOWEVER, ONLY CANDIDATES SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

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