Assistant Front Office Manager

5 months ago


Durban, South Africa Hospitality Jobs Africa Full time

Assist the Front Office Manager in overseeing all aspects of the front desk operations, including guest check-in and check-out, reservations, and concierge services

Train and develop front desk staff, providing guidance and coaching to ensure exceptional service and guest satisfaction

Ensure smooth and efficient operations, addressing any guest concerns or issues promptly and satisfactorily

Assist in managing room inventory, rates, and availability to maximize revenue and occupancy

Collaborate with other departments to ensure seamless communication and coordination

Monitor and evaluate guest feedback, taking proactive measures to improve service quality and guest experiences

Assist in implementing and enforcing hotel policies and procedures

Provide support to the Front Office Manager in various administrative tasks as required

Previous experience as an Assistant Front Office Manager or in a similar role within a luxury hotel or resort

Strong leadership and managerial skills, with the ability to motivate and inspire a team

Excellent communication and interpersonal skills, with the ability to build rapport with guests and team members

Proven ability to handle guest complaints and resolve issues promptly and satisfactorily

Strong organizational and multitasking abilities, with a keen eye for detail

Familiarity with hotel reservation systems and front office software is preferred

Bachelor's degree in Hospitality Management or a related field is advantageous

Between 3 - 5 Years


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