Soft Services Manager

Found in: beBee S ZA - 2 weeks ago

Gauteng Centurion, South Africa Redefine Properties Full time
Redefine Properties’s job vacancy, Career and Recruitment

Job title : Soft Services Manager jobs in Gauteng

Job Location : Gauteng, Centurion

Deadline : May 05, 2024

Quick Recommended Links

Jobs by Location Job by industries

Purpose:

To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work to ensure that quality standards are maintained or improved. Also to ensure strong customer relationships are built and expectations are met and managed.

Main duties and responsibilities:

Monthly and/or weekly meetings with security services provider; Compilation and distribution of minutes of above meetings within 48 hours; Manager to ensure effective service delivery; Find solutions and remedy service delivery challenges; Ensure effective and correct execution of Landlord and Management meeting instructions; Ensure that the CCTV system is in good working condition; Daily checking, notes and filing of attendance registers, communicate necessary contract adjustment to service provider and follow up on credit notes due; Report all security related incidents to the Management Team immediate via phone; Compilation and distribution of incidents’ reports within 24 hours to the Service Provider; Report all maintenance issues immediately to the Management Team; Monthly after hours visits to the premises and feedback report; Daily inspections and signing off on all security registers; Bi-weekly testing of the Remrad system and the recording of results in the OB book; Attendance of 1 parade per week; Inspecting of uniforms during parade attendance; Daily inspection on actual site short postings; Consultation with victims of crime on site and provide feedback post investigation; Undertake bi-annually evacuation exercise in conjunction with the Operational Manager; Representation at the Community Policing Forum and regular attendance of meetings; Lifts and escalators: report out of order or any OHS hazards immediately; Ensure daily submission of clocking reports on both buildings by Service Provider and ensure effective patrolling is done; Effective communication with all Service Providers over the 2-way radio system; Develop pro-active policies to prevent repeat incidents; Develop and implement monthly rating score sheets for the Security Service Provider; Complete monthly service rating score sheets and report results to the Service Provider and Management Team; Consult with the Security Service Provider on areas of improvement and ensure implementation; Communicate leave cycles of key security staff to Management Team an ensure the appointment of an adequate replacement; Ensure a copy of a valid Letter of Good Standing is on file in the Management Office; Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office; Manage the effective removal of shopping trolleys from the parking lot by the trolley retrievers; Ensure that all car guards move shopping trolleys in their area of responsibility to the nearest trolley bay; Log call with CCTV Service Providers when required; Ensure all CCTV footage of incidents are saved and copied into the M-Drive within 24 hours of the incident; Monitor effective access control to the generator farm and perform weekly tests on the alarm system; Obtain a weekly list of suspicious vehicle number plates from the SAPS and Security and email to AMAX. Obtain confirmation from AMAX that the registrations were loaded onto the system;

CLEANING / LAMI CLEANING & HYGIENE SERVICES

Monthly and weekly meetings with Cleaning Service Provider; Compilation and distribution of minutes of the above meeting within 48 hour; Manage to ensure effective service delivery; Find solutions and remedy service delivery challenges; Ensure effective and correct execution of Landlord and Management meeting instructions; Ensure all equipment is on site according to the SLA; Daily checking, notes and filing of attendance registers, communicate necessary contract adjustment to service provider and follow up on credit notes due; Report all cleaning related incidents to the Management Team immediately via phone; Ensure all site dedicated equipment is in good working condition; Report all maintenance issues immediately to the Management Team; Weekly house-keeping inspections of all cleaning facilities; Daily inspections and signing off on all cleaning registers; Verification of the cleaning consumables register; Attendance of 1 shift handover per week; Inspecting of uniforms during shift over attendance; Daily inspection on actual site short postings; Reconciliation of cleaning consumables deliveries with purchase order and invoice; Ensure safe and effective storage of cleaning consumables; Update material safety data sheet if applicable; Lifts and escalators: weekly deep cleaning in conjunction with Cleaning Manager; Ensure a copy of a valid Letter of Good Standing is on file in the Management Office; Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office; Effective communication with all Service Providers over the 2-way radio system; Ensure the Service Provider deploys wet floor signs in the presence of moisture on floors; Develop and implement monthly service rating score sheets for the Cleaning Service Provider; Complete monthly service rating score sheets and report results to the Service Provider and Management Team; Consult with the Service Provider on areas of improvement and ensure implementation; Communicate leave cycles of key cleaning staff to Management Team and ensure the appointment of an adequate replacement;

LANDSCAPING / BERTHA WIUM LANDSCAPING ARCHITECTS​​​​​​​

Monthly meetings with Landscaping Service Provider; Compilation and distribution of minutes of above meeting within 48 hours; Manage to ensure effective service delivery; Find solutions and remedy service delivery challenges; Ensure effective and correct execution of Landlord and Management meeting instructions; Ensure all equipment is on site according to the SLA; Daily checking, notes and filing of attendance registers, communicate contract adjustment to Service Provider and follow up on credit notes due; Report all landscaping related incidents immediately to the Management Team; Ensure all site dedicated equipment is in good working order; Report all maintenance issues immediately to the Management Team; Weekly house-keeping inspections of Landscaping storeroom; Weekly inspection of the irrigation system; Ensure the effective operation of the irrigation system; Ensure all Service Providers are issued with reflective vests and are wearing it at all times; Inspecting of uniforms once a week; Daily inspection on actual site short postings; Assist site supervisor with necessary guidance and advice; Ensure all landscaping materials are stored in a safe manner; Update material safety data sheet if applicable; Communicate short postings or late arrivals via email and early departures to the Service Provider and demand a credit note: Ensure a copy of a valid Letter of Good Standing is on file in the Management Office; Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office; Effective communication with all Service Providers over the 2-way radio system; Ensure the effective and timely execution of reasonable instructions; Develop and implement monthly service rating score sheets for the Landscaping Service Provider; Complete monthly service rating score sheets and report results to the Service Provider and Management Team; Consult with the Service Provider on areas of improvement and ensure implementation; Communicate leave cycles of key landscaping staff to Management Team and ensure the appointment of an adequate replacement; Progress inspections: Cultivation and cleaning of beds, removal of weeds, spit and turn intervals, irrigation intervals, collection and removal of leaves and rubbish; Ensure all staff is issued and utilising protective equipment;

WASTE REMOVAL / WASTECO​​​​​​​

Monthly and weekly meetings with Waste Removal Service Provider; Compilation and distribution of minutes of the above meeting within 48 hours; Manage to ensure effective service delivery; Find solutions and remedy service delivery challenges; Ensure effective and correct execution of Landlord and Management meeting instructions; Ensure all equipment is on site according to the SLA; Daily checking, notes and filing of attendance registers, communicate necessary contract adjustment to Service Provider and follow up on credit notes due; Report all waste related incidents to the Management Team immediately; Ensure all site dedicated equipment is in good working condition; Report all maintenance issues immediately to the Management Team; Weekly house-keeping inspections of all waste facilities; Daily inspection of mini waste collection areas; Daily inspections and signing off on all waste registers; Oversee the removal of skip collections from Council, sign off and file lift receipts; Weekly inspections of uniforms; Daily inspection on actual site short postings; Spot checks of the daily effective cleaning of waste bins and areas; Ensure safe and effective storage of cleaning chemicals; Update material safety data sheet if applicable; Spot check of deep cleaning of waste assembly areas; Ensure a copy of a valid Letter of Good Standing is on file in the Management Office; Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office; Effective communication with all Service Providers over the 2-way radio system; Develop and implement monthly service rating score sheets for the Waste Service Provider; Complete monthly service rating score sheets and report results to the Service Provider and Management Team; Consult with the Service Provider on areas of improvement and ensure implementation; Communicate leave cycles of key waste staff to Management Team and ensure the appointment of an adequate replacement;

GENERAL DUTIES​​​​​​​

Printing and filing of official email communication between Service Providers and CM; Open, maintain and update a file for every Service Provider where related documentation are stored according to requirements; Attend to Service Provider related incidents during and after hours; Report all maintenance issues to the Management Team; Regular walkabouts with all Service Providers;

The above duties are the main duties required to be successful in this role, however, the employee can be requested to perform other duties and responsibilities from time to time during his/her employment with the company, based on its operational requirements. The job title does not define or restrict the employment relationship and it is required within reason that the employee avail him/herself to undertake other work at the request of the company.

Education:

Grade 12   Relevant technical/trade certification Facilities management certificate

Job Experience:

A minimum of 3 years Soft Services management experience

Job Knowledge:

OHSA knowledge and its application   General building maintenance   Functional knowledge of procurement processes BMS knowledge Technical Air-conditioning knowledge

Job Related Skills:

Computer literacy skills   Verbal and non-verbal communication skills   Functional report writing skills   Time management skills   Functional numeracy skills   Problems solving skills  People management skills

Essential

Reliable Safety Conscious Organising Technically Capable Manually Capable Communicating

*Administrative / Management  jobs in south africa

*Soft Services Manager in Centurion

  • Soft Services Manager

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Centurion, South Africa Redefine Properties Full time

    Redefine Properties’s job vacancy, Career and Recruitment Job title : Soft Services Manager jobs in Gauteng Job Location : Gauteng, Centurion Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose: To engage in the planning, management and monitoring of all aspects related to the management of his buildings and...

  • Soft Services Manager

    Found in: beBee jobs ZA - 7 days ago

    Centurion, Gauteng, South Africa Redefine Properties Full time

    Redefine Properties's job vacancy, Career and RecruitmentJob title : Soft Services Manager jobs in GautengJob Location : Gauteng, CenturionDeadline : May 05, 2024Quick Recommended LinksJobs by LocationJob by industries Purpose:To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work...

  • External Sales Representative

    7 days ago

    Centurion, South Africa Sentinel Staffing Services Full time

    This is for a well-established company who has been offering first class and personalized services to the military, aerospace and high specification industries for over 40 years. **REQUIREMENTS** - **Matric as a minimum**: - **Technical qualification - N6 or equivalent**: - **Marketing and sales qualification will be an advantage**: - **8+ years of...

  • Business Development Associate | Managed People Solutions | Johannesburg

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Managed People Solutions Full time

    Managed People Solutions’s job vacancy, Career and Recruitment Job title : Business Development Associate | Managed People Solutions | Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities Include: Conduct thorough market research to...

  • Senior Technical Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Centurion, South Africa Telebest Full time

    Our client has an opportunity available for a Senior Technical Manager based in Centurion.Requirements:MatricCode B driver’s license.B Tech or a degree in Mechanical, Electrical or Civil Engineering.5+ years’ experience in Maintenance Engineering, CRM and Property Management.Knowledge of Soft service, CRM, Property Management and Financial Management.SAP...

  • Temp Clinical Consultant

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Centurion, South Africa PPS Full time

    PPS’s job vacancy, Career and Recruitment Job title : Temp Clinical Consultant jobs in Gauteng Job Location : Gauteng, Centurion Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Qualifications & Experience A Grade 12 or NQF Level 4 qualification. Clinical Knowledge is an added advantage Demonstrate a professional...

  • Service Manager

    7 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...

  • Services & Maintenance Technical Coordinator - Commercial

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa Fidelity Services Group Full time

    Fidelity Services Group’s job vacancy, Career and Recruitment Job title : Services & Maintenance Technical Coordinator – Commercial jobs in Gauteng Job Location : Gauteng, Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries Overall purpose of the job: Engage with the client, technicians on all Commercial Security...

  • Graduate at Momentum Distribution Services

    4 days ago

    Centurion, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...

  • Service Manager

    4 hours ago

    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** - The Service Manager is responsible for the implementation of the strategic plan. - To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and...

  • Service Manager

    Found in: Whatjobs ZA C2 - 4 days ago

    Centurion, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Purpose of the role: The Service Manager is responsible for the implementation of the strategic plan. He/she will manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the...

  • IT Service Delivery Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa AVBOB South Africa Full time

    AVBOB South Africa’s job vacancy, Career and Recruitment Job title : IT Service Delivery Manager jobs in Gauteng Job Location : Gauteng, Deadline : March 27, 2024 Quick Recommended Links Jobs by Location Job by industries Description The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework...

  • Manager: Service Management Technology

    4 hours ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department CFC Position reports to Senior Manager: Monitoring & Surveillance Job grade/level M5 Core Description Oversee and manage the Service Management Technology (SMT) team to drive automation and to standardise and rationalise SMT tools across the entire infrastructure estate. To provide expert...

  • Executive: Service Management

    6 days ago

    Centurion, South Africa Express Employment Professionals Full time

    Main Purpose of the Job Our client leaders in the telecommunication sector is looking for a Executive: Service Management to be responsible for the overall management and control of resources to provide an efficient and cost-effective service management to the business. Ensure optimal service delivery with minimum disruption to customers while maintaining...

  • Service Account Manager

    7 days ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** As a Service Account Manager in the Momentum Investments Retail, Service and Operations team, you will be one of Momentum’s brand representatives. **Role Purpose** As a Service Account Manager your aim will be to increase client loyalty through effective and efficient service to our top supporting clients. By building sound...

  • Manager: Environmental Services

    Found in: beBee S ZA - 2 weeks ago

    Gauteng,, South Africa Digby Wells Environmental Full time

    Digby Wells Environmental’s job vacancy, Career and Recruitment Job title : Manager: Environmental Services jobs in Gauteng Job Location : Gauteng, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Description We are looking for a passionate individual who will be responsible for managing and developing a global...

  • Exec: Managed Services

    4 hours ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Enterprise Infrastructure Cloud Reports To Chief of CPS Grade M3 Core Description Responsible for providing day-to-day direction and for defining and enforcing the service standards to be applied across the Service operations business unit and the associated customer base. Ensures that...

  • Manager: Client Services

    7 days ago

    Centurion, South Africa MIDSTREAM Full time

    **Available position: Manager: Client Services** Recruiter: Midstream Electrical Supplies (Pty) Ltd Offer: R30 000 pm (CTC) Closing date: 24 January 2023 **Introduction** Midstream Electrical Supplies, south of Centurion seeks a systematic and results-oriented financial professional, with a passion to give excellent service to clients to join their...

  • Procurement Manager

    5 days ago

    Centurion, South Africa Sentinel Staffing Services Full time

    Our client is actively seeking an accomplished Procurement Manager to oversee the sourcing and procurement of products and services for their company. **Start as soon as possible or preferably 01 DECEMBER 23** **Job Summary**: The Procurement Manager is responsible for overseeing the procurement process within the organization. This includes sourcing...

  • Managing Exec: Service Management

    4 hours ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Could Platform Solutions Department Service Management Job grade M3 Core Description To provide leadership and strategic management of Service Management capabilities. This includes oversight of delivery of customer contracted services in accordance with agreed scope and in line with contracted service...