Services & Maintenance Technical Coordinator - Commercial

Found in: beBee S ZA - 4 weeks ago

Gauteng, South Africa Fidelity Services Group Full time
Fidelity Services Group’s job vacancy, Career and Recruitment

Job title : Services & Maintenance Technical Coordinator – Commercial jobs in Gauteng

Job Location : Gauteng,

Deadline : March 28, 2024

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Overall purpose of the job:

Engage with the client, technicians on all Commercial Security Product queries. and arrange an appointment for the technician.

Duties & Responsibilities:

Incumbent has to collect quotes for allocated areas Check that quotes are on Pulse Assign quotes to a technician Prioritize call to optimize travelling times for technicians Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations) Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet) Assist sales in booking Technicians Voiding of aged jobs and giving pipeline figures of installations Assisting in sending job cards Scheduling installations Ensure that all documents are received from OTC are handed to FLM for allocation to technicians Resolve all queries related to scheduling immediately and escalate complications EHS assistance Technical assistance to clients Follow up on all jobs Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member Order, issue and control stock / stock warehouse responsibilities – assist with stock take Assist with technical invoicing Distribution of service and install stock to techs Any Adhoc task requested by Management Raising supplier PO’s Receipting Supplier Invoices Stock transfers from Techs to Job

Minimum qualifications and experience:

Analytic ability Knowledge of technical issues to do with alarms, CCTV and access control. Ability to read a signal report and form an opinion about the error. Computer literate.  

Skills and Attributes:

Planning skills. Attention to detail Ability to work on their own. Ability to make a decision. Time Management Excellent communication skills (verbal and written)

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