IT Service Delivery Manager

Found in: beBee S ZA - 4 weeks ago

Gauteng, South Africa AVBOB South Africa Full time
AVBOB South Africa’s job vacancy, Career and Recruitment

Job title : IT Service Delivery Manager jobs in Gauteng

Job Location : Gauteng,

Deadline : March 27, 2024

Quick Recommended Links

Jobs by Location Job by industries

Description

The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service quality, and managing client relationships. The IT SDM will have a inward looking function on resolving problems, with the focus on ensuring continuous improvement and quality in IT delivery and processes. This position looks into the IT environment and identify problems that needs analyses, work with IT management and support teams on the root causes, follow industry standards and experience to develop improvement plans, advise management and support leads on corrective actions to prevent reoccurrence of problems, document findings and solutions in improvement plans and SOPs (Standard Operating Procedures), present updated processes and procedure to relevant leads and support teams, drive required outcomes and training to achieve positive results, review new processes after implementation, measure outcomes against goals set by senior IT management teams and drive continuous improvement in the ITC environment. The IT SDM will be responsible to drive quality end-to-end in the ICT environment and will be a senior individual with the authority to direct and command quality and governance meetings with ICT support teams, enforce change and adoption of amendments to IT policies with agreement from the Manager: ICT Infrastructure. Responsible for defining, documenting, and managing SLA targets, work closely with the Service Desk and other support teams to ensure effective delivery by understanding ticket volumes and backlogs, continuous improvement of IT service delivery, support teams’ limitation and abilities, AVBOB systems and processes, manage escalation from all streams in the ICT team. The position is quality assurance orientated and not operational and will work closely with operational support leads to understand problems, limitations, escalations, and support requirements to develop improvement in operational processes. Under guidance of the Manager: ICT Infrastructure, formulate, plan, schedule, and monitor the IT problem management strategy, by understanding the AVBOB IT support environment and teams’ capabilities and skills, building relationships with key IT stakeholder to understand business requirements and urgency. Analyse problem root cause by applying ITIL methodologies, develop improvement plans, advise on corrective action to prevent reoccurrence, document findings with recommendations, present solutions to support teams on management approval, drive implementation and adoption, measure success and outcomes. Make recommendations on training requirement to management to ensure quality service delivery based on case analysis and applied problem management if identified as a defined mitigating solution. Drive quality by working closely with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents, support models and use this as base to develop a continuous improvement plan. Work with business and other IT stakeholders and negotiate, develop, and manage SLAs between ICT and business according to business needs and ICT capacity and capabilities. Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager: ICT Infrastructure. Identifying all possible risks that can affect IT services concerning time, cost, scope, and quality and design IT delivery solutions and processes that can accommodate relevant risks for approval by the Manager: ICT Infrastructure. Reviewing and monitoring the IT operations performance reactively and proactively to meet SLAs and customer requirements. Work with support and delivery leads to update existing processes and develop new to achieve required service levels. Guide development and support teams on developing delivery models for new services that conforms to ICT governance, policies, and procedures. Measure and drive compliance of defined SOP’s and policies associated with IT service delivery. Investigate non-compliance, variances and inefficiency and improvements and update relevant documentations. Monthly reporting to management on issues, escalations, and SLA’s Build relationships with AVBOB business and understand how to improve IT delivery to align with business strategy. Make recommendations to management teams on capacity, compliance, availability, and continuity management to ensure effective and timeous IT service delivery

Requirements

Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years’ experience working in a ITIL service delivery environment. 5 years’ experience managing service desk operations. 5 years’ experience in managing and setting up SLA’s. 5 years’ experience working as an IT Service Delivery Lead/Manager/specialist. 8 years+ general ICT experience working with different technologies with proficient understanding of IT processes Intermediate level negotiation skills. Resilient Problem solving skills. Self-Motivated Organized and detail-oriented, with demonstrated analytical skills. Strong interpersonal Communication skills Ability to assess and clearly communicate technical and project risk. Understanding of database architecture, software, and database management systems A good understanding of the Data Protection Act A competitive salary package will be offered to the successful candidate.

*ICT jobs in south africa

*IT Service Delivery Manager in

  • Service Delivery Manager

    3 days ago

    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 65000 - R 75000 Monthly Basic Salary (Medical, Bonus and more, Market related, Negotiable)** **Qualifications**: - Proven experience as a Delivery Manager in an Agile software development environment - Expert in software development and delivery - Project management tools : Jira and Confluence - Ability to work collaboratively...

  • Service Delivery Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa DSV Full time

    DSV’s job vacancy, Career and Recruitment Job title : Service Delivery Manager – Kempton Park jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Grade 12 Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook WMS will be...

  • Service Delivery Manager

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa DSV Full time

    DSV’s job vacancy, Career and Recruitment Job title : Service Delivery Manager – Kempton Park jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Grade 12 Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook WMS will be...

  • IT Project Manager

    Found in: beBee S ZA - 1 week ago

    Gauteng, South Africa SabenzaIT Full time

    Our client is dynamic and innovative leader in the financial sector, dedicated to providing cutting-edge solutions to our clients. We specialize in delivering top-notch software solutions tailored to meet the unique needs of financial institutions, ensuring efficiency, security, and compliance. We are seeking a highly skilled and motivated Project Manager...

  • Customer Delivery Supervisor

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Altron Bytes Systems Integration Full time

    Altron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : Customer Delivery Supervisor – Midrand jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 01, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:  Carefully...

  • Soft Services Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Centurion, South Africa Redefine Properties Full time

    Redefine Properties’s job vacancy, Career and Recruitment Job title : Soft Services Manager jobs in Gauteng Job Location : Gauteng, Centurion Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose: To engage in the planning, management and monitoring of all aspects related to the management of his buildings and...

  • Manager: Corporate Services

    2 days ago

    Gauteng, South Africa Professional Career Consultants Full time

    **Job Purpose**: **Qualifications and Experience required**: - Matric (NQF Level 4) and bachelor’s degree or equivalent (NQF Level 7) in Business Management or Public - Administration or Business Studies or Human Resources Management. A post-graduate qualification relevant to the portfolio will serve as an advantage. - Must have at least eight (8) years...

  • Service/Workshop Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Randburg, South Africa Kia Motor Full time

    Kia Motor’s job vacancy, Career and Recruitment Job title : Service/Workshop Manager – Randburg jobs in Gauteng Job Location : Gauteng, Randburg Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description     To plan, manage and monitor the implementation of all vehicle servicing activities and processes...

  • Training Delivery Administrator

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Shoprite Group of Companies Full time

    Shoprite Group of Companies’s job vacancy, Career and Recruitment Job title : Training Delivery Administrator – Edenvale jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : 18-May-24 Quick Recommended Links Jobs by Location Job by industries Job Objectives Employee Centric Delivery Providing administrative support across relevant People...

  • Z Delivery Consultant

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa IBM Full time

    IBM’s job vacancy, Career and Recruitment Job title : Z Delivery Consultant jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 22, 2024 Quick Recommended Links Jobs by Location Job by industries Your Role and Responsibilities You will be responsible for developing and delivering IBM solution design, architecture, and implementation...

  • Advanced Front-end developer

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Sabenza IT Full time

    Sabenza IT’s job vacancy, Career and Recruitment Job title : Advanced Front-end developer jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements: Bachelor’s or master’s degree in computer science, Information Technology, Graphic Design, or a related...

  • Senior Manager: Governance, Compliance

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Centurion, South Africa Community Schemes Ombud Service Full time

    Community Schemes Ombud Service’s job vacancy, Career and Recruitment Job title : Senior Manager: Governance, Compliance & Enforcement – Head Office x1 (Ref. CSOS/SMGCE/02/24) jobs in Gauteng Job Location : Gauteng, Centurion Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Degree in...

  • Managed Service Engineer

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Mimecast Full time

    Mimecast’s job vacancy, Career and Recruitment Job title : Managed Service Engineer jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries What you’ll do Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in...

  • HR Consultant/practitioner Job Advertisement

    3 days ago

    Gauteng, South Africa Bio waste service Full time

    **HR Consultant/Practitioner Job Advertisement** **Salary**: Negotiable based on experience and qualification **Submissions Closing Date**: 20 November 2023 (CV’s received after the closing date will not be considered for review) **ABOUT THE JOB** **BIOWASTE SERVICE** has an amazing opportunity for a **Human Resources Consultant, **based at our offices...

  • Motobike Delivery Driver

    3 days ago

    Gauteng, South Africa Cartrack Full time

    Do you have a Motorbike License? Are you good with customer service? We are looking for Bike Drivers who will be responsible for delivering legal documents to our clients in and around Gauteng. The successful driver will be a well presented individual with excellent customer care service. The role also requires an individual with exceptional written and...

  • Manager: Environmental Services

    Found in: beBee S ZA - 3 weeks ago

    Gauteng,, South Africa Digby Wells Environmental Full time

    Digby Wells Environmental’s job vacancy, Career and Recruitment Job title : Manager: Environmental Services jobs in Gauteng Job Location : Gauteng, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Description We are looking for a passionate individual who will be responsible for managing and developing a global...

  • Employee Services Manager

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Danone Full time

    Danone’s job vacancy, Career and Recruitment Job title : Employee Services Manager (Payroll Manager) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 22, 2024 Quick Recommended Links Jobs by Location Job by industries ABOUT THE JOB The Local IBS Employee Services Lead is accountable for the set-up and ongoing management of his/her...

  • Service Architecture Senior Specialist

    Found in: beBee S ZA - 3 weeks ago

    Gauteng,, South Africa SAP Full time

    SAP’s job vacancy, Career and Recruitment Job title : Service Architecture Senior Specialist – Data Management and Landscape Transformation jobs in Gauteng Job Location : Gauteng, Deadline : April 12, 2024 Quick Recommended Links Jobs by Location Job by industries Your main tasks are: Identify customer’s business needs and designing and...

  • Team Lead

    Found in: beBee S ZA - 3 weeks ago

    Gauteng,, South Africa Telesure Investment Holdings Full time

    Telesure Investment Holdings’s job vacancy, Career and Recruitment Job title : Team Lead – Service Desk jobs in Gauteng Job Location : Gauteng, Deadline : April 22, 2024 Quick Recommended Links Jobs by Location Job by industries JOB PURPOSE Provide a single point of contact for the TIH group relating to various IT Services. Manage and report on...

  • Desktop Support Engineer

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Adapt IT Holdings Full time

    Adapt IT Holdings’s job vacancy, Career and Recruitment Job title : Desktop Support Engineer – Graduate (Midrand) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Primary Responsibilities for the Role Update and maintain computer inventory and...