Manager: Client Services
3 weeks ago
**Available position: Manager: Client Services**
Recruiter: Midstream Electrical Supplies (Pty) Ltd
Offer: R30 000 pm (CTC)
Closing date: 24 January 2023
**Introduction**
Midstream Electrical Supplies, south of Centurion seeks a systematic and results-oriented financial professional, with a passion to give excellent service to clients to join their team.
This position will primarily be responsible for the daily overseeing of the client services department, this includes reporting, managing the front desk and correspondence to clients. The process to connect PV solar will be the full responsibility of the manager, with assistance from the team.
**Minimum Requirements**
- 3 Year applicable diploma in Office Administration will be an advantage.
- At least 5-10 years client services experience
- Excel advanced (Pivot tables, if function, v-lookup, filters, graphs) - Knowledge will be tested
- Pastel (Preferable Sage 200 Evolution)
- Proficiency in English & Afrikaans, MS Word & Outlook
**Job Specification**
Communication / Office manager
- Oversee front desk, include processes and reporting
- Oversee process to follow up outstanding accounts
- Handle escalated client queries
- Bulk communication to clients
- Assistance and stand-in where needed
Reporting
- Reporting on client services data
- Prepare various monthly spreadsheet
- Oversee monthly job invoicing and other ad hoc invoicing
- Annual renewals
Ad hoc / Other
- Internal request from other departments
- Communication to clients regarding vegetation close to electrical infrastructure
- Squash & Tennis booking assistance and enquiries
- Communication regarding requests to database administrators to improve client login, website, in
- house database etc.
**Key competencies**
- High degree of accuracy and attention to detail
- Insight to draft reports
- Strong planning & prioritization abilities (pro-active)
- Able to see the bigger picture
- Reliable and trustworthy with understanding of the importance of confidentiality
- Problem solving and analysis
- Self-motivated and hardworking
- Excellent communication skills
- Building good relationship with clients
- Self-confident
If you meet all the minimum requirements, please apply.
**Job Type**: Permanent
**Salary**: From R30,000.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Client Service: 5 years (preferred)
**Language**:
- Afrikaans and English (preferred)
Application Deadline: 2023/01/24
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