Service Manager

1 week ago

Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),
and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and
people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies
and organisations care for and reward their employees and members. Through our own network of advisers or via
independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions
Role Purpose

Manage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.
Requirements

Relevant industry related qualifications

Relevant business degree

Grade 12 or equivalent

On-the-job training / qualifications

Product, process, system and legislation training

Extensive financial services industry knowledge

Sound knowledge of client service policies, procedures and

Knowledge of business-related rules and

Knowledge of relevant regulatory and compliance

Knowledge of complaints handling processes and procedures

Written and verbal communication

Time management skills

Planning skills

Complaints handling skills

People management skills

Interpersonal skills

Influencing skills

Microsoft Office skills

3-5 years’ experience in financial services industry (essential)

1-2 years’ people management experience (desirable)

Exposure to a client service environment with proven knowledge of customer service principles and practices (desirable)
Duties & Responsibilities

INTERNAL PROCESS
- Contribute to the development of a client service strategy that enables a positive client experience and business objectives
- Contribute to the development of a client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.
- Manage the implementation of operating procedures and quality and service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness and adjust as
- Contribute to the development of standard operating procedures in order to determine the optimal process to implement the various client service solutions.
- Manage a comprehensive client service function, ensuring timeous and accurate service
- Monitor operational results and backlogs and adjust according to service delivery
- Deliver meaningful and relevant reporting on client service functions and trends as
- Review performance in line with business objectives and realities to ensure optimal performance is maintained.
- Ensure team’s adherence to correct procedure when following up on
- Identify and report process and system failures and enhancements to improve client

CLIENT
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Monitor & analyze regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Provide authoritative, expertise and service to clients and
- Build and maintain relationships with clients and internal and external
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMH
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately
- Identify empl

  • Service Manager

    3 days ago

    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** - The Service Manager is responsible for the implementation of the strategic plan. - To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and...

  • Service Manager

    Found in: Whatjobs ZA C2 - 7 days ago

    Centurion, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Purpose of the role: The Service Manager is responsible for the implementation of the strategic plan. He/she will manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the...

  • Manager: Service Management Technology

    3 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department CFC Position reports to Senior Manager: Monitoring & Surveillance Job grade/level M5 Core Description Oversee and manage the Service Management Technology (SMT) team to drive automation and to standardise and rationalise SMT tools across the entire infrastructure estate. To provide expert...

  • Soft Services Manager

    2 days ago

    Centurion, South Africa Redefine Properties Limited Full time

    **Services Manager** **Purpose**: To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work to ensure that quality standards are maintained or improved. Also to ensure strong customer relationships are built and expectations are met and managed. **Main duties and...

  • Soft Services Manager

    Found in: beBee jobs ZA - 1 week ago

    Centurion, Gauteng, South Africa Redefine Properties Full time

    Redefine Properties's job vacancy, Career and RecruitmentJob title : Soft Services Manager jobs in GautengJob Location : Gauteng, CenturionDeadline : May 05, 2024Quick Recommended LinksJobs by LocationJob by industries Purpose:To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work...

  • Exec: Managed Services

    3 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Enterprise Infrastructure Cloud Reports To Chief of CPS Grade M3 Core Description Responsible for providing day-to-day direction and for defining and enforcing the service standards to be applied across the Service operations business unit and the associated customer base. Ensures that...

  • Managing Exec: Service Management

    3 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Could Platform Solutions Department Service Management Job grade M3 Core Description To provide leadership and strategic management of Service Management capabilities. This includes oversight of delivery of customer contracted services in accordance with agreed scope and in line with contracted service...

  • Manager: IT Service Desk

    3 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

  • Social Media Servicing Manager

    2 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...

  • Manager: Service Operations Security

    3 days ago

    Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level M5 Business Unit Converged Communication Department Data Networks - Managed Network Security Services Position reports to Senior Manager: Security Network Operations Span of Control Core Description Responsible for managing and controlling the resources required to deliver the contracted services to...

  • Team Manager: Broker Service

    5 hours ago

    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** **Requirements**: - Matric/Equivalent qualification within a short-term insurance industry - Must have completed the necessary regulatory exam/s (RE)as well as Full Qualification (FQ) - Previous client service /broker service experience is essential - Leadership or management studies with previous leadership experience...

  • Snr Manager: Service Desk

    3 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

  • Soft Services Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Centurion, South Africa Redefine Properties Full time

    Redefine Properties’s job vacancy, Career and Recruitment Job title : Soft Services Manager jobs in Gauteng Job Location : Gauteng, Centurion Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose: To engage in the planning, management and monitoring of all aspects related to the management of his buildings and...

  • Temp Manager Corporate Services

    7 days ago

    Centurion, South Africa PHSDSBC Full time

    The Public Health and Social Development Sectoral Bargaining Council (PHSDSBC) is designated in section 36 of the Labour Relations Act, 66 of 1995, to promote labour peace through constructive collective bargaining and expeditious resolution of disputes. The PHSDSBC has a vacancy for a** Temporary Manager Corporate Services.** - matric (grade12), - and a...

  • Manager: Service Support

    2 weeks ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Customer First Centre (CFC) Reports To **Snr Manager**: Monitoring & Surveillance Grade M5 Core Description To manage the monitoring and management of solutions from a costing and billing perspective, in alignment with customer requirements i.e. Bronze, Silver, Gold, Platinum Solutions. To...

  • Senior Project Manager, Services Bdh

    2 days ago

    Centurion, South Africa Metso Outotec Full time

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was...

  • Senior Manager: Governance, Compliance

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Centurion, South Africa Community Schemes Ombud Service Full time

    Community Schemes Ombud Service’s job vacancy, Career and Recruitment Job title : Senior Manager: Governance, Compliance & Enforcement – Head Office x1 (Ref. CSOS/SMGCE/02/24) jobs in Gauteng Job Location : Gauteng, Centurion Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Degree in...

  • Specialist: Knowledge Management

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Centurion, South Africa Community Schemes Ombud Service Full time

    Community Schemes Ombud Service’s job vacancy, Career and Recruitment Job title : Specialist: Knowledge Management & Education – Head Office x2 (Ref. CSOS/SKMT/02/24) jobs in Gauteng Job Location : Gauteng, Centurion Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Degree in law.  A postgraduate...

  • Service Manager New Business

    2 days ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: - Ensure Service Levels requirements, quality and targets are understood and met, - Prepare and conducting Performance discussion with individuals. **Minimum Requirements**: - A minimum of Grade 12 Qualification - 3 Years’ experience in the Medical Scheme industry (New Business and Underwriting) - Sound knowledge and...

  • Managing Exec: Mngd Service Cloud

    3 days ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Cloud (IaaS) Reporting: Chief: Operations Core Description To provide leadership and strategic direction for the Managed Services capabilities focussing on Cloud (IaaS), as part of the Client Operations Business Unit within BCX. This includes spearheading strategies...