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Relationship Manager

1 month ago

Johannesburg, South Africa Bidvest Bank Full time

Primary Purpose

To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Minimum Requirements

Mandarin Speaking

Qualifications

MatricNQF5 - National Diploma âFinance/Certificate in BankingFAIS RE5 Completed within allocated time- lines as prescribed by FSCARecognized as per FSCA Relevant Financial qualification

Experience

2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services

Competencies

Knowledge

Sound understanding of business banking salesCustomer relationship ManagementGood knowledge of sales and service principles

Technical

Negotiating skillsPresentation skillsGood Communication SkillsNetworking abilityAbility to sell

Personal

Own vehicle and valid driverâs licenseBusiness AcumenAttention to detailTime management (planning skills)TeamworkSelf-motivatedResilient

Ideal

Duties and Responsibilities

FINANCE

Sales

To proactively cold call and find new clients for Bidvest to meet the monthly revenue
targetTo educate and promoting Bidvestâs full product offering to clients to maximize the
revenue that can be generatedManage the profit margins through providing clients with comparative information on
rates and obtaining the best rates for specific banking productsTrack, control and influence sales activities with the specific aim to increase sales
efficiencies of the team.Actively grow the client base by agreed target of new acquisitions a month in order to
achieve the sales target

Portfolio Management

Monitor, track and report on sales activity on a periodic basis and to ensure action is
taken to meet sales targets.Identify opportunities for cross selling and referrals to other product lines through
developing a good understanding of client needsNew revenue opportunities are identified and customer feedback on product

Risk Management

Comply with governance in terms of legislative and audit requirementsUnderstands clients risk profile and balance for individual clients by optimising product
mix

CLIENT CENTRICITY

Client Service

Correctly anticipating and interpreting the clientsâ business requirements in order to get
them to bank with Bidvest Bank, sell right product to right client and ability to close dealsProviding relevant timeous solutions to the client through researching the clientâs
business in relation to the current economic climate and educating the client on Bidvestâs
productsProviding excellent service that will result in client referrals and new businessTaking on the role as the primary point of contact for the client, ensuring excellent service
levels and quality to clients to ensure the retention of the client and a long term working
relationshipContinuous face to face and telephonic interaction with clients in order to pre-empt and
proactively address their needsAssist the client with innovative ways to gain maximum benefit from the products e.g.
offering right product at right timePro-actively manage the review process of clientsâ facilities, checking, submitting and
motivating the business case for approval to credit and legal departments to achieve
renewal in the necessary time period. (Providing all necessary documents)Train and assist the client on the necessary systems / processes to deal with the Bank in
the most efficient way, client educationContinual awareness of what is going on in the market and economy to provide relevant
advise to the client at all timesOn-boarding â signing up client for first time, following the correct processes in terms of
compliance, credit application and obtaining the facility with the relevant internal
department

Admin Support

Provide relevant reports in order to track progressReview the client files and ensure client information updatedUpdate and manage all client interaction on the CRM system

INTERNAL PROCESSES

Process Management

Successful relationship building with legal, credit, Internal bankers, back office and
Treasury in order to achieve clientsâ needsWork with legal and credit to ensure that all necessary documents are in place and
delivered to clientsAssist with SARB applicationsFollow up with all parties to ensure that queries are resolved

Training

Manage own development to increase own competenciesEnsure all âotherâ product training is completed, to equip for cross-selling opportunitiesEnsure all Bidevst Bank mandatory training i.e. Anti-Money Laundry is completedTraining and keep abreast with FICA, PoPI compliance and legislationMeet training deadlines as outlined in PDPKeeping abreast of Compliance (FICA) requirementsKnowledge of Banking products and channelsFAIS complianceUnderstand the sales cycle

This position is advertised in line with our commitment to Employment Equity.

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