Specialist, Workforce Management

TTEC’s job vacancy, Career and Recruitment Job title : Workforce Manager jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the...

Job Description: Assist the workforce manager in overseeing the daily operations of the workforce team Monitor and analyze workforce metrics to ensure optimal staffing levels Train and mentor workforce analysts to improve team performance Collaborate with other departments to optimize workforce planning and scheduling and Real...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...

Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

**We are looking for an excellent WFM Manager to join the team!** **Basic Functions** - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management -...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

R17000 - R22500 ctc p/m (Basic R17000 - R21500 + Benefits) Growing BPO seeks to employ a Workforce Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the...

**Key purpose**: The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within company clients. They are also responsible for resource allocation and the management of the shift rotation schedule, thereby ensuring optimal client service...

5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams - 3+ years previous experience in a Workforce Management...

**IT Service Desk Specialist**: **Closing Date : 2023-03-10** **Closed : No** **Description**: Our client, with their head office based in Stellenbosch and operating in the fintech industry, has a position available for a proactive, self-motivated individual with excellent problem-solving skills to join their growing team. Essential qualifications,...

The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices **Responsibilities**: - Identifies and develops talent and performance strategies - Manages performance...

Hungry Lion’s job vacancy, Career and Recruitment Job title : Payroll Specialist – Stellenbosch jobs in Western Cape Job Location : Western Cape, Stellenbosch Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries THE OPPORTUNITY The Payroll Specialist ensures that group payroll processes and daily payroll operations...

The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...

The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...

The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...