Sr. Workforce Scheduler, Aws Support Engineering

2 weeks ago

Cape Town, South Africa Amazon Dev Centre South Africa Full time

5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- 3+ years previous experience in a Workforce Management role as a Scheduler/Scheduling Lead/Scheduling Analyst in call center environment; 3+ years experience managing Alvaria (formerly known as Aspect) WFM tool or similar
- Regularly generate schedules to maximize resource efficiency
- Statistical knowledge and experience with forecasting techniques
- Ensure that work shifts are updated on a timely basis with Operations
- Manage (approve/reject) time offs based on shrink goals
- Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) so we have visibility into future staffing and can identify gaps and risks.
- Manage shift swap requests (approve / reject)
- Analyze various scheduling factors to determine optimal schedules and provide recommendations to staff
- Maintain intra-day performance and hygiene reports
- Maintain data integrity in WFM systems
- Manage shift bids as needed and assist managers with data to volunteer engineers on preferred shifts
- Inform operations and the broader WFM team of changes in incoming contact patterns
- Manage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments
- Real-time communication with WFM and operations when call outs or changes are needed
- Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators
- Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationships About the team We are team of workforce schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations. Our primary objective is to understand business rhythm using historical data and trends to predict future staffing needs and then create schedules that best fit the forecasted model and automatically tracks employee time and attendance. Mission Statement “Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Demonstrates Decision Making/ Complex Problem Solving
- Proactively gather the right data from appropriate sources, probe/consider all of the facts
- Considers other perspectives
- Conduct root cause analysis
- Refer to long term plans and goals
- Prioritize key factors; act decisively, promptly and confidently
- Advanced skills using Microsoft Excel in a business environment
- Ability to prioritize and meet tight deadlines
- Analytical with attention to detail
- Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolution

  • Workforce Analyst, Aws Support Engineering

    6 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

  • Sr. Applied Scientist, Aws Support

    6 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning We are a new team in AWS' Kumo organisation - a combination of software engineers and AI/ML experts. Kumo is the software engineering organization that...

  • Workforce Scheduler

    4 days ago

    Cape Town, South Africa Engen Full time

    **Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...

  • AWS Engineer

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa IOCO Full time

    We are seeking a skilled AWS Mid/Senior Level Engineer to join our dynamic team. The AWS Engineer will play a key role in designing, implementing, and managing AWS cloud solutions, ensuring high performance, scalability, and security. 6 Month contract - renewable Hybrid role Matric / Tertiary qualification preferable. AWS Certification Min 5 years...

  • AWS Engineer

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa IOCO Full time

    We are seeking a skilled AWS Mid/Senior Level Engineer to join our dynamic team. The AWS Engineer will play a key role in designing, implementing, and managing AWS cloud solutions, ensuring high performance, scalability, and security.6 Month contract - renewableHybrid roleMatric / Tertiary qualification preferable.AWS CertificationMin 5 years...

  • AWS Data Engineer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group has an opportunity for an AWS Data Engineer, preferably with Hadoop experience. Duties:Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties - Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue, Snowflake.Analyze, re-architect...

  • AWS Data Engineer

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa PBT Group Full time

    PBT Group has an opportunity for an AWS Data Engineer, preferably with Hadoop experience.   Duties: Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties - Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue, Snowflake. Analyze,...

  • AWS Data Engineer

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group has an opportunity for an AWS Data Engineer, preferably with Hadoop experience. Duties:Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties - Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue, Snowflake.Analyze, re-architect...

  • Cloud Support Eng. I

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa Amazon Web Services Full time

    Amazon Web Services’s job vacancy, Career and Recruitment Job title : Cloud Support Eng. I (Databases) , AWS Support Engineering jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 15, 2024 Quick Recommended Links Jobs by Location Job by industries BASIC QUALIFICATIONS Bachelor’s degree AND 2 years relevant industry...

  • Junior AWS Engineer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Dimension Data Full time

    FunctieomschrijvingResponsibilities Develop reusable and reliable automated scripts and make them part of continuous integration / build systems Deploy, scale and automate AWS services across multiple regions. Participate in the research and development of the automated and replicable "infrastructure as a code" approaches. Tune system parameters and...

  • Applied Scientist, Aws Support

    6 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - 4+ years of CS, CE,...

  • AWS Cloud Engineer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Parvana Full time

    Client Details: Our client works with multiple organisations to find a better way to transact. They bring together committed people dedicated to delivering innovative enterprise solutions that help their customers contribute to economic growth. As a vibrant and innovative SaaS company, they deliver industry-leading expertise and technology to solve real...

  • Software Development Manager, Aws Support

    6 days ago

    Cape Town, South Africa Amazon Dev Centre South Africa Full time

    3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...

  • AWS Data Engineer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group is currently offering an opportunity for an AWS Data Engineer with 2 to 5 years of relevant experience.The role of a Data Engineer involves constructing and maintaining data pipelines and datamarts, emphasizing scalability, repeatability, and security. Data Engineers play a pivotal role in facilitating the acquisition of data from diverse sources,...

  • Aws Solutions Architect

    5 days ago

    Cape Town, South Africa DataTechRecruit Full time

    AWS Solutions Architect Architect Cape Town - Western Cape - South Africa In this role, you'll be a key player in: - Guiding Clients to the Cloud: Conduct Migration Readiness Assessments to ensure smooth transitions to AWS. - Optimizing Existing Solutions: Lead Well-Architected Reviews (WARs) for existing workloads, maximizing performance and...

  • Junior Workforce Planner

    6 days ago

    Cape Town, South Africa Ten Group Full time

    Ten exists to become the world’s most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing...

  • Cloud Support Engineer

    Found in: beBee S ZA - 4 weeks ago

    Cape Town, South Africa Amazon Full time

    DESCRIPTIONPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service),...

  • API Cloud Engineer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group is seeking an AWS-experienced API Cloud Engineer to fill a promising opportunity. Skills and experience required include building Cloud-based Solutions (AWS, Azure, GCP), expertise in C#/.NET 6.0 and REST APIs, communication skills, and the ability to interpret architectural designs and produce solutions that will aid data migration and topic...

  • Workforce Assistant Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Job Description: Assist the workforce manager in overseeing the daily operations of the workforce team Monitor and analyze workforce metrics to ensure optimal staffing levels Train and mentor workforce analysts to improve team performance Collaborate with other departments to optimize workforce planning and scheduling and Real...

  • AWS Solutions Architect

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa PikUniq Full time

    Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your...