Workforce Manager

TTEC’s job vacancy, Career and Recruitment Job title : Specialist, Workforce Management jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Specialist, Workforce Management Bringing smiles is what we do at TTECƒ for you and the customer. As a Workforce...

We are seeking a highly organized and detail-oriented Workforce Manager to efficiency, ensuring adequate staffing levels, and maintaining operational excellence through. effective scheduling and real-time monitoring. **Responsibilities** - Assist in recruiting, hiring, training, and managing workforce analysts across all sites and manage the team for...

Job Description: Assist the workforce manager in overseeing the daily operations of the workforce team Monitor and analyze workforce metrics to ensure optimal staffing levels Train and mentor workforce analysts to improve team performance Collaborate with other departments to optimize workforce planning and scheduling and Real...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...

Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within CCI to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within CCI, balancing service and recovery actions to...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

Ten exists to become the world’s most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing...

**We are looking for an excellent WFM Manager to join the team!** **Basic Functions** - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure...

**The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics to identify opportunities for improvement in staff...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

R17000 - R22500 ctc p/m (Basic R17000 - R21500 + Benefits) Growing BPO seeks to employ a Workforce Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the...

**Work Force Manager Job Description**: **Job purpose**: Responsible for the entire planning cycle and the management of team schedules, and the overall service delivery related to the Workforce Management function. **Key Performance areas**: **_People Management_** - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

Company Description People, passion and purpose - those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

This is a mid-level position. ***Minimum requirements**: - 2-3 years’ experience in a similar role in the citrus industry - Related qualification advantageous - AVCASA and BASOS certification advantageous - Technically strong e.g., irrigation scheduling, spray calibration etc. - Preventative maintenance orientated - Knowledge on general agricultural...

We are looking for a Data Manager to join a reputable and well-established NGO/NPO. The position will be based in Cape Town, Southern Suburbs. **About the Organization** **Key Responsibilities** - Collect, organise and interpret quantitative and qualitative data from programme interventions, content and communications units. - In consultation with the MER...

Engineered is a Recruitment business focused on finding technical staff within the Tech, Engineering & Renewable Energy industries. We place a large emphasis on constantly adding value to our customers through innovative and experimental processes. We strive to recruit differently and adopt a “fail fast” approach. We are looking for a Junior Marketing...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...