Workforce Assistant Manager

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa ABC Worldwide Full time

Job Description:

  • Assist the workforce manager in overseeing the daily operations of the workforce team
  • Monitor and analyze workforce metrics to ensure optimal staffing levels
  • Train and mentor workforce analysts to improve team performance
  • Collaborate with other departments to optimize workforce planning and scheduling and Real time

Essential Qualifications:

  • Bachelor's degree in business administration or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in workforce management software

Desired Experience:

  • 4 - 8 years of experience in a workforce management role
  • Experience in Real time or Planning/Scheduling


  • Workforce Manager

    5 days ago


    Cape Town, South Africa Dash BPO South Africa (Pty) Ltd Full time

    We are seeking a highly organized and detail-oriented Workforce Manager to efficiency, ensuring adequate staffing levels, and maintaining operational excellence through. effective scheduling and real-time monitoring. **Responsibilities** - Assist in recruiting, hiring, training, and managing workforce analysts across all sites and manage the team for...

  • Workforce Planning Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa ABC Worldwide Full time

    Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

  • Workforce Manager

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa Isilumko Staffing Full time

    Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

  • Workforce Manager

    6 days ago


    Cape Town, South Africa Careerbox CCI Full time

    As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within CCI to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within CCI, balancing service and recovery actions to...

  • Workforce Manager

    3 days ago


    Cape Town, South Africa Careerbox Full time

    As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

  • Specialist, Workforce Management

    Found in: beBee S ZA - 4 weeks ago


    Western Cape, Cape Town, South Africa TTEC Full time

    TTEC’s job vacancy, Career and Recruitment Job title : Specialist, Workforce Management jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Specialist, Workforce Management Bringing smiles is what we do at TTECƒ for you and the customer. As a Workforce...

  • Workforce Management Analyst

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa TFG Human Resources Full time

    Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

  • Workforce Manager

    Found in: beBee S ZA - 3 weeks ago


    Western Cape, Cape Town, South Africa TTEC Full time

    TTEC’s job vacancy, Career and Recruitment Job title : Workforce Manager jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the...


  • Cape Town, South Africa Ten Group Full time

    Ten exists to become the world’s most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing...

  • Workforce Scheduler

    3 days ago


    Cape Town, South Africa Engen Full time

    **Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...


  • Cape Town, South Africa Isonxperiences Full time

    **The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics to identify opportunities for improvement in staff...


  • Cape Town, South Africa Fidelity Services Group Full time

    **Work Force Manager Job Description**: **Job purpose**: Responsible for the entire planning cycle and the management of team schedules, and the overall service delivery related to the Workforce Management function. **Key Performance areas**: **_People Management_** - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...


  • Cape Town, South Africa P3 People Full time

    Company Description People, passion and purpose - those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

  • Junior Marketing Manager

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa Engineered Workforce Full time

    Engineered is a Recruitment business focused on finding technical staff within the Tech, Engineering & Renewable Energy industries. We place a large emphasis on constantly adding value to our customers through innovative and experimental processes. We strive to recruit differently and adopt a “fail fast” approach. We are looking for a Junior Marketing...

  • Assistant Catering Manager

    Found in: Talent ZA C2 - 4 days ago


    Cape Town, South Africa Tsebo Group Full time

    TsAfrika is recruiting an Assistant Catering Manager to join our team, in this role you will be required to assist the Manager in the day-to-day management tasks of providing a catering service to the required standards.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and...


  • Eastern Cape, South Africa Farm Manager SA Full time

    This is a mid-level position. ***Minimum requirements**: - 2-3 years’ experience in a similar role in the citrus industry - Related qualification advantageous - AVCASA and BASOS certification advantageous - Technically strong e.g., irrigation scheduling, spray calibration etc. - Preventative maintenance orientated - Knowledge on general agricultural...

  • Assistant Cleaning Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Tsebo Group Full time

    We currently have an Assistant Cleaning Manager position available which is based in Atlantis. The role will oversee the daily workings of the organisation operations, mainly one site. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and...

  • Group Manager

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

  • Vending Assistant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa Tsebo Group Full time

    We are recruiting a Vending Assistant to join our team. The Vending Assistant assists the Cooks and Chefs with food productions, operates the cash register, serves food, and keeps the canteen and kitchen clean.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and...