Customer Services and Sales Operations Learnership
Found in: beBee S ZA - 3 weeks ago
Job title : Customer Services and Sales Operations Learnership jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : March 29, 2024
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Call Centre Learners will be required to:
Attend the required training interventions and successfully complete the competency assessments. Meet all the requirements for the successful completion of the Call Centre Operations certificate Submit a Portfolio of Evidence Be an active and contributing member of the Customer Services team, by servicing our customersKey responsibilities of the role:
Query Handling
Handle a range of customer queries and/or complaints via inbound or outbound communication channels Interpret and resolve queries by providing accurate account, product and / or service related information aligned to the Standard Operating Procedures (SOPs) Escalate relevant queries to stakeholders to ensure resolution Capture the correct dispositions based on the nature of the query and / or complaint Provide a professional customer experience and satisfaction at all times Action administrative requirements related to customer account management accuratelyService Level
Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs) Promptly escalate potential crisis situations to Management Action all queries in an efficient, professional and timeous manner that will ensure a positive customer experienceQuality Assurance
Ensure outputs are aligned to departmental Quality Assurance standards and targets Adhere to Standard Operating Procedure and departmental templates where relevantRequirements
Skills, Abilities and Job Related Knowledge:
Customer service orientated Strong verbal & written communication skills High problem solving skills and ability to work under pressure Ability to show empathy and handle customers sensitively Ability to be flexible and display strong adaptability skills Strong interpersonal skills and experience Time & self-management skills with the ability to multi-task, organise and prioritise Knowledge of contact centre and customer support functions / services Experience/knowledge of retail account assistance services advantageousTo apply for this opportunity you will need the following:
Matric / Grade 12 Be unemployed Minimum 1 year Customer Services/ Contact Centre Experience Computer literate and the ability to type 35 words per minute A positive attitude Commitment to spending 12 months on the learnership programme with Tenacity A strong work ethic Ability to work shifts / weekends Should not be currently studying – full/part time*Customer Service jobs in south africa
*Customer Services and Sales Operations Learnership in Cape Town
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