Customer Service Agent

1 week ago

Cape Town, South Africa Safair Operations Full time

**Safair Operations, operating as **FlySafair**, has a vacancy for a **Customer Service Agent **at our** Cape Town International Airport**.**

***

**REQUIREMENTS**:

- **Grade 12;**:

- **Airport experience and ticket sales within an aviation concern;**:

- **Excellent written and verbal command of the English language including proper phone etiquette;**:

- **Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);**:

- **No criminal or credit record;**:

- **Able and willing to work on weekends, public holidays and flexible hours and shifts as required;**:

- **Own transport would be an advantage;**:

- **Valid Covid-19 vaccination card.**:

- **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;**:

- **Manage flight delays and or cancellations;**:

- **Handle and safeguard of confidential information.**

***

**RESPONSIBILITIES**:

- **Punctual;**:

- **Excellent understanding of delivering great customer service;**:

- **High degree of patience and assertiveness;**:

- **Conflict resolution skills;**:

- **Trustworthy, professional and reliable, including dealing with confidential information;**:

- **Immaculate time keeping;**:

- **The ability to work well under pressure;**:

- **Practice good time management and willingness to work longer than normal hours including additional shifts,**:

- **Remains focused in order to handle objections;**:

- **Customer focused and service orientated.**

***
**PERSONAL ATTRIBUTES**:
***
- **Excellent understanding of delivering great customer service;**
***:

- **Punctual;**
***:

- **High degree of patience and assertiveness;**
***:

- **Conflict resolution skills;**
***:

- **Trustworthy, professional and reliable, including dealing with confidential information;**
***:

- **Immaculate time keeping;**
***:

- **The ability to work well under pressure;**
***:

- **Practice good time management and willingness to work longer than normal hours including additional shifts,**
***:

- **Remains focused in order to handle objections;**
***:

- **Customer focused and service orientated.**
***

**APPLICATION GUIDELINE***:
***

***:
***:
***:

- **FlySafair reserves the right**
***
- **Not to proceed with this vacancy**:
***

***:

- **Reference number - JHB000641**
***:

- **Preference will be given to members of under-represented designated groups.**
***

For more information please contact:
**Ndileka Magula

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