Team Leader

1 month ago

Gauteng, South Africa Hollywoodbets Full time
Job title : Team Leader (Alberton) Job Location : Gauteng, Deadline : November 16, 2024 Quick Recommended Links
  • Jobs by Location
  • Job by industries

You Bring:

  • 1 -2 years leadership experience.
  • 6 months within the Gaming or Betting industry.

Advantageous

  • Valid driver’s licence.

What You’ll Do For The Brand:
Branch Growth:

  • To ensure achievement of targets within your areas in accordance with branch budgets.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odd and pay-outs.
  • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
  • Taking customer bets where (A requirement in express Branches).

Cash Administration:

  • Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
  • Educate team members on all FICA Compliance.
  • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
  • Ensure adherence to credit card administration &EFT policies where applicable.
  • Ensure team member are issued with correct floats at the end of their shift.
  • Interim checks must be done within the course of the day with team leader on duty.
  • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
  • Recovery process must be managed in line with processes/procedures
  • The correct process must be followed with lost ticket claims,
  • Ensure the ticket number is received from the Helpline when processing the claim
  • Record the guest’s details and D number to validate payment after 90 days

Branch Reporting:

  • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
  • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
  • Ensure that a stock taking is done weekly and account for stock shortages.
  • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage.

Security Management:

  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware where all panic buttons are placed within your branch.
  • Ensure all camera’s inside and outside the branch are all in working order.
  • Manage all security aspects in the branch.
  • The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance:

  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that facilities are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line).

Compliance:

  • Compliance and adherence to company's internal control policy.
  • Ensure compliance with company, legislative and legal requirements.
  • More specifically, ensure compliance with Gambling Board requirements.
  • Compliance to the code of ethics and escalate fraudulent activities.
  • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywood uniform when on when on duty.
  • Credit bets are not allowed to be taken by any team member.
  • Team members on duty are not allowed to take personal bets within the branch.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication:

  • Ensure all operational communication within the branch is circulated to all team members.
  • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
  • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management:

  • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
  • Ensure staff attendance and behavior is manage with the guidance from Branch Manager/Senior Team Leader.
  • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service:

  • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
  • Pro-actively address guest complaints and ensure guest feedback is
  • Build strong relationships with regular
  • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times

Values:

  • Actively promote the Hollywood values.
  • Live the values and lead as an example to the team.
  • If the branch has LPMs, responsible for management thereof.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
  • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
  • Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

  • Strong numerical literacy and financial acumen.
  • Focused driven whilst demonstrating exceptional attention to detail.
  • Must have a strong sense of accountability.
  • Demonstrate good understanding of betting procedures and understanding of different betting types.
  • Excellent problem-solving skills.
  • Excellent presentation and reporting skills.

  • Sales / Retail / Business Development  jobs

  • Team Leader

    5 months ago

    Gauteng, South Africa MyCalling Full time

    **Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...

  • Team Leader Telesales

    1 month ago

    Gauteng, South Africa Discovery Full time

    Discovery – Connect Telesales Team Leader About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart,...

  • Team Leader

    5 months ago

    Gauteng, South Africa MyCalling Full time

    **Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...

  • Contact Centre Team Leader

    5 months ago

    Gauteng, South Africa PG Glass Full time

    **Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...

  • Team Leader

    5 months ago

    Gauteng, South Africa MyCalling Full time

    **Team Leader - HRSD** **What would make you a good fit for this role?** - Must be willing and able to work in a High pressurized environment. **Requirements**: - Minimum matric or equivalent NQF - At least 5 years HR experience specializing in Administration at mid-and senior levels **Skills** - Attention to details - Technical expertise - Oral and...

  • Team Leader

    5 months ago

    Gauteng, South Africa MCH International Recruitment Full time

    **Job purpose** Ensure all health, safety, environmental, and quality programs and policies for client are adhered to. Responsible for, and actively manages client field services personnel and communications with client while building and maintaining interpersonal relationships. Provides feedback to client management team for corporate strategic initiatives...

  • Technical Team Leader

    1 month ago

    Gauteng, South Africa FNB South Africa Full time

    Job title : Technical Team Leader Job Location : Gauteng, Johannesburg Deadline : November 04, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description To provide expert advice and support in practice formulation and associated best practice improvements  Responsible for leading and developing a team of...

  • Maintenance Team Leader

    2 months ago

    City of Tshwane, Gauteng, South Africa MA Automotive Tool and Die (PTY) Ltd Full time

    **Primary purpose of the job**: Reporting to the Automation Group Leader, this position requires the services of an individual to ensure optimal press (hydraulic and mechanical) repair and maintenance as per company requirements. **Key Performance Areas**: Supervise team members. Effective shop floor planning. Spare parts control. Continuous development...

  • Blitz Team Leader

    1 month ago

    Gauteng, South Africa Smollan Full time

    Job title : Blitz Team Leader (JHB West Rand) Job Location : Gauteng, Johannesburg Deadline : November 17, 2024 Quick Recommended Links Jobs by Location Job by industries Description Administration| Drive Sell-Out | Operational Management | Management and Execution of Promotional Activity | Customer Service and...

  • Life Data Team Leader

    6 months ago

    City of Johannesburg, Gauteng, South Africa Antal International Full time

    **LIFE DATA TEAM LEADER** **About the Role**: A leading reinsurer based in Johannesburg is looking for a Life Data Team Leader with a minimum experience of 8 years in SQL server coding and SQL server database administration and 3 years’ experience in a lead position, managing a team of people. The incumbent objective is to deliver quality data services to...

  • UC Team Leader

    3 months ago

    Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Key responsibilities: •Leading an installation team during installations •Project managing a project on-site and assigning tasks •Ensuring proper Health and Safety on site •Installation of equipment •Installation of cabling and determining cable runs •Termination of equipment/cabling according to best practice standards •Comprehensive knowledge...

  • Inland Regional Leader

    4 weeks ago

    Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented **Inland Regional Leader - CSA** to join our team **General Management** for our **Branch/Zone/Country MGRS** in **Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Operational Efficiency: By managing day-to-day operations and ensuring all functions run smoothly,...

  • Team Lead

    6 months ago

    Gauteng, South Africa Percepta South Africa Full time

    *** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

  • Call Centre Team Manager

    2 months ago

    Gauteng, South Africa Cartrack Full time

    **Listing reference**: cartr_000549**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Representative **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market related **EE position**:Yes **Introduction** - We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A...

  • Master Rebuild Centre Leader

    4 weeks ago

    Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented **Master Rebuild Centre Leader** to join our team specializing in **Manufacturing** for our **Distribution Business Unit** in **Johannesburg, Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Enhancing Operational Efficiency: By leading a cross-functional team,...

  • Team Leader, Sales Manager, Insurance Sales

    4 months ago

    Gauteng, Gauteng, South Africa Surex Full time

    **Requirements**: Seeking insurance sales people, and other great sales people who are committed, highly motivated, and ready to make great money. Great product and support Must have own transport Must have Matric certificate Must have laptop/tablet No criminal record All training will be provided Sales experience is an advantage Must have good communication...

  • Community Team Leader

    5 months ago

    City of Johannesburg, Gauteng, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _ **Main Job Purpose**: To provide mentoring - guidance, support and monitoring - and coordinate the team of CYCW in the Project to support mobile paediatric and adolescent...

  • Assistant Leader

    1 month ago

    Gauteng, South Africa Cape Union Mart Full time

    Job title : Assistant Leader - Old Khaki - Fourways Job Location : Gauteng, Deadline : November 18, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities:  Assisting in managing all aspects of a store Maximizing turnover and profit Minimise shrinkage by monitoring stock related risks. Deliver...

  • Pv Solar Technical Leader

    5 months ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **PV SOLAR TECHNICAL LEADER** **Introduction**: Our international client in the Energy sector is looking for a zealous and proactive **P**V SOLAR TECHNICAL LEADER **to lead a team of electricians, technicians, and site design personnel to complete multiple tasks related to ensuring proficient installation and maintenance standards. **Requirements**: -...

  • Sewing Machinist

    5 months ago

    Gauteng, South Africa Intertex Clothing Full time

    Sewing of pieces and constructing of various garments as provided by the Team Leader and Production Manager. Achieving certain count of manufactured garments as allocated by the Production Manager and Team Leader. **Requirements**: - More than 2 years experience on the industrial sewing machines. - Ability to operate more than 3 industrial sewing...