Team Leader

6 months ago


Gauteng, South Africa MyCalling Full time

**Team Leader**

We are recruiting for a new business operation based in Jhb to service an international client.

**Are you ready to take the next step in your career?**

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.

**What would make you a good fit for this role?**
- Must be willing and able to work in a shifted environment

**Requirements**:

- 1 year Call Centre experience
- 6 - 12 months Team Leader/Supervisory experience
- 6 - 12 months Team Leader/Supervisory experience

**Skills**

Customer service orientation

Oral and written communication

Planning and organising

Problem solving

Teamwork

Coaching

Technical expertise - Call Centre technology

Attention to Detail

**1. People Management**
- Coaches the team in order to ensure quality of delivery meets the appropriate standard
- Measures and manages the team to ensure out-of-line situations are immediately addressed
- Communicates information in a timely, accurate and understood manner to all team members
- Ensure that all Human Resources policies and procedures are observed

**2. Communication and Feedback**
- Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when required

**3. Reporting and Administration**
- Sign off Agents timesheets on a weekly basis
- Track and accurately update operational performance files for Agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates


  • Team Leader

    6 months ago


    Gauteng, South Africa MyCalling Full time

    **Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...


  • Gauteng, South Africa PG Glass Full time

    **Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...

  • Team Leader

    6 months ago


    Gauteng, South Africa MyCalling Full time

    **Team Leader - HRSD** **What would make you a good fit for this role?** - Must be willing and able to work in a High pressurized environment. **Requirements**: - Minimum matric or equivalent NQF - At least 5 years HR experience specializing in Administration at mid-and senior levels **Skills** - Attention to details - Technical expertise - Oral and...

  • Team Leader Admin

    2 months ago


    Gauteng, South Africa Discovery Full time

    Achieve more than YOU BELIEVE Discovery Corporate & Employee Benefits Team Leader Admin & Support About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of...

  • Team Leader

    6 months ago


    Gauteng, South Africa MCH International Recruitment Full time

    **Job purpose** Ensure all health, safety, environmental, and quality programs and policies for client are adhered to. Responsible for, and actively manages client field services personnel and communications with client while building and maintaining interpersonal relationships. Provides feedback to client management team for corporate strategic initiatives...


  • City of Tshwane, Gauteng, South Africa MA Automotive Tool and Die (PTY) Ltd Full time

    **Primary purpose of the job**: Reporting to the Automation Group Leader, this position requires the services of an individual to ensure optimal press (hydraulic and mechanical) repair and maintenance as per company requirements. **Key Performance Areas**: Supervise team members. Effective shop floor planning. Spare parts control. Continuous development...

  • Life Data Team Leader

    7 months ago


    City of Johannesburg, Gauteng, South Africa Antal International Full time

    **LIFE DATA TEAM LEADER** **About the Role**: A leading reinsurer based in Johannesburg is looking for a Life Data Team Leader with a minimum experience of 8 years in SQL server coding and SQL server database administration and 3 years’ experience in a lead position, managing a team of people. The incumbent objective is to deliver quality data services to...

  • UC Team Leader

    4 months ago


    Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Key responsibilities: •Leading an installation team during installations •Project managing a project on-site and assigning tasks •Ensuring proper Health and Safety on site •Installation of equipment •Installation of cabling and determining cable runs •Termination of equipment/cabling according to best practice standards •Comprehensive knowledge...

  • Inland Regional Leader

    2 months ago


    Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented **Inland Regional Leader - CSA** to join our team **General Management** for our **Branch/Zone/Country MGRS** in **Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Operational Efficiency: By managing day-to-day operations and ensuring all functions run smoothly,...

  • Team Lead

    7 months ago


    Gauteng, South Africa Percepta South Africa Full time

    *** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...


  • Gauteng, South Africa Cartrack Full time

    **Listing reference**: cartr_000549**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Representative **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market related **EE position**:Yes **Introduction** - We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A...


  • Gauteng, South Africa Kimberly-Clark Full time

    You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking...


  • Gauteng, Gauteng, South Africa Surex Full time

    **Requirements**: Seeking insurance sales people, and other great sales people who are committed, highly motivated, and ready to make great money. Great product and support Must have own transport Must have Matric certificate Must have laptop/tablet No criminal record All training will be provided Sales experience is an advantage Must have good communication...


  • Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented **Master Rebuild Centre Leader** to join our team specializing in **Manufacturing** for our **Distribution Business Unit** in **Johannesburg, Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Enhancing Operational Efficiency: By leading a cross-functional team,...

  • Community Team Leader

    6 months ago


    City of Johannesburg, Gauteng, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _ **Main Job Purpose**: To provide mentoring - guidance, support and monitoring - and coordinate the team of CYCW in the Project to support mobile paediatric and adolescent...


  • City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **PV SOLAR TECHNICAL LEADER** **Introduction**: Our international client in the Energy sector is looking for a zealous and proactive **P**V SOLAR TECHNICAL LEADER **to lead a team of electricians, technicians, and site design personnel to complete multiple tasks related to ensuring proficient installation and maintenance standards. **Requirements**: -...

  • Sewing Machinist

    6 months ago


    Gauteng, South Africa Intertex Clothing Full time

    Sewing of pieces and constructing of various garments as provided by the Team Leader and Production Manager. Achieving certain count of manufactured garments as allocated by the Production Manager and Team Leader. **Requirements**: - More than 2 years experience on the industrial sewing machines. - Ability to operate more than 3 industrial sewing...


  • Gauteng, South Africa Teach the Nation Full time

    Teach the Nation is a non-profit leadership development organisation that develops leaders through a unique Graduate Development Fellowship. We build sustainable relationships with government, civil society and corporates to ensure our young leaders significantly improve the achievements and aspirations of their students in high need communities. After the...


  • Gauteng, South Africa Leroy Merlin Full time

    Job Purpose: The Area HR Business Partner is responsible for overseeing HR functions across multiple stores. The role includes collaborating with Store Leaders, Business Performance Leaders, and other stakeholders to ensure optimal staffing levels, effective recruitment processes, and comprehensive employee integration. The Area HR Business Partner will also...


  • Gauteng, South Africa ASIE Personnel Full time

    **Head: HR Digital Transformation** Our client, a leader in the healthcare industry, is currently looking for a Head: HR Digital Transformation based in Sandton. Seeking a leader who is passionate about HR digital transformation and motivated by the chance to provide best in class process and HR product transformation fostering a modern architectural...