1581 & 1584 - Specialised Alarm Monitoring Agent - Bureau

2 weeks ago


Centurion, South Africa Ctrack Full time

We are hiring Specialised Alarm Monitoring Agents.

This position is responsible for, but not limited to, the specialised route monitoring and managing risk events within the Bureau Division.

This position will form part of the 24/7 Bureau Division.

Main job functions:

  1. Monitoring and phoning for all movement exception alarms received.
  2. Activate time-specific events and zones according to customer expectations.
  3. Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles.
  4. Handover Phase 1 Recovery process to Phase 2 Escalations.
  5. Assist with all track and position requests.
  6. Assist all clients with report requests.
  7. Complete all daily, weekly, and monthly required internal and external reports.
  8. Assist and handle all level 1 associated queries and escalations.
  9. Ensure all queries are escalated to the correct channels.
  10. Attend all scheduled internal and external meetings when required.

Qualifications and Experience:

  • Minimum Matric or equivalent.
  • Two years' Tracking and Fleet Controller Experience.
  • Prior experience in customer service, preferably in a call center or contact center environment.
  • Proficiency in Microsoft Outlook, Word and Excel.
  • Fluent in two languages, one of which must be English.
  • Must be computer literate.
  • Good knowledge of Reporting Bases.
  • Good customer relationship management (CRM) systems knowledge and basic computer proficiency.
  • Flexibility to work in shifts, including weekends and holidays, as per business requirements.

Skills required:

  • Good written and verbal communication skills.
  • Excellent problem-solving and analysis.
  • Good decision making.
  • Exceptional customer service and interpersonal skills.
  • Strong attention to detail and accuracy.
  • Ability to handle difficult customer situations with empathy and professionalism.
  • Ability to multi-task, prioritize, and manage time effectively.

Closing Date: 03 July 2024 at 16:00



  • Centurion, South Africa Ctrack Full time

    We are hiring **Specialised Alarm Monitoring Agents.** This position is responsible for, but not limited to, the specialised route monitoring and managing risk events within the Bureau Division. This position will form part of the 24/7 Bureau Division. **Main job functions**: - Monitoring and phoning for all movement exception alarms received. - Activate...


  • Centurion, South Africa Ctrack Full time

    We are hiring an** Alarm Monitoring Agent** This position is responsible for the monitoring and management of risk events within the Bureau Division. This position will from part of the 24/7 Bureau Division. **_Main _**_Job Functions:_** - Monitoring and Phoning of all customer high risk alarms received. - Monitoring and phoning for all movement exception...


  • Centurion, Gauteng, South Africa Ctrack Full time

    We are hiring an Alarm Monitoring AgentThis position is responsible for the monitoring and management of risk events within the Bureau Division.This position will from part of the 24/7 Bureau Division._Main __Job Functions:_**- Monitoring and Phoning of all customer high risk alarms received. Monitoring and phoning for all movement exception alarms received....


  • Centurion, South Africa Ctrack Full time

    We are hiring an** Alarm Monitoring Agent.** This position is responsible for monitoring and managing risk events within the Bureau Division. This position will form part of the 24/7 Bureau Division. **_Main _**_Job Functions:_** - Monitoring and Phoning of all customer high-risk alarms received. - Monitoring and phoning for all movement exception alarms...


  • Centurion, South Africa Ctrack Full time

    We are hiring an Alarm Monitoring Agent. This position is responsible for monitoring and managing risk events within the Bureau Division. This position will form part of the 24/7 Bureau Division. Main Job Functions: Monitoring and Phoning of all customer high-risk alarms received.Monitoring and...


  • Centurion, South Africa Ctrack Full time

    We are hiring an** Alarm Monitoring Agent.** This position is responsible for the monitoring and management of risk events within the call centre support division. **Main job functions**: - Monitoring and phoning of all customer high-risk alarms received. - Monitoring and phoning for all movement exception alarms received. - Activation of time-specific...


  • Centurion, South Africa Ctrack Full time

    We are hiring an Alarm Monitoring Agent. This position is responsible for the monitoring and management of risk events within the call centre support division. Main job functions: Monitoring and phoning of all customer high-risk alarms received.Monitoring and phoning for all movement exception alarms...


  • Centurion, South Africa Ctrack Full time

    We are hiring **Call Centre Support Agents** This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise recoveries for SVS Customer vehicles and to provide a support function to all our customers,...


  • Centurion, South Africa Bidvest Facilities Management Full time

    **Purpose** The main responsibility of the DC Power Surveillance Agent, is to ensure the reliability and minimum down time of the sites, monitored by power monitoring systems and both internal and client CRM systems in the most cost-effective manner. This must be done by: - Proactively monitoring of power monitoring system - Proactively monitoring of...


  • Centurion, South Africa Ctrack Full time

    We are hiring Call Centre Support Agents This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise recoveries for SVS Customer vehicles and to provide a support function to all our...


  • Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims. The role is responsible, under limited direction, for managing and training agents, setting objectives, assigning cases, updating internal standard operating procedures, ensuring document...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    To co-ordinate assessments and perform administrative duties to support both the Professional Services Team and the Sales Team, to enable the Assessment unit to reach its objectives. To effectively coordinate assessment, including the following:To process assessment scoring for clients To monitor progress of assessments and ensure that SLAs are met To book...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Solutions Department Field Service Operations Job grade OP1 Core Description The position is responsible for distributing work to Field Agents, conducting site readiness of customer sites prior to distribution of work, conducting Quality Assessments on completed work, ensuring that all distributed work is...

  • Call Centre Agent

    4 weeks ago


    Centurion, South Africa Diversit-e Smart Trade College Full time

    **CALL CENTER AGENT DUTIES AND RESPONSIBILITIES** - Provide sales directly to customers via the telephone - Read from a dynamic prepared script that applies to the situation at hand - Adjust scripts as necessary to target the individual interests of clients - Respond to customer queries with information about products and services - Collect customer...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitSolutions DepartmentField Service Operations Job gradeOP1 Core DescriptionThe position is responsible for distributing work to Field Agents, conducting site readiness of customer sites prior to distribution of work, conducting Quality Assessments on completed work, ensuring that all distributed work is...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    We are looking for a Key Account Manager With psychometric assessment experience.POSITION :Key Account ManagerREPORTING TO:Divisional Manager | AssessmentsJOB PURPOSE:To act as a business partner to clients through effective solution, account management, new business development and internal collaboration with the ultimate goal of growing the Assessment...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    We are looking for a Key Account Manager With psychometric assessment experience.POSITION :Key Account ManagerREPORTING TO:Divisional Manager | AssessmentsJOB PURPOSE:To act as a business partner to clients through effective solution, account management, new business development and internal collaboration with the ultimate goal of growing the Assessment...


  • Centurion, Gauteng, South Africa BCXP Full time

    Join Our Team as a Field Service Operations Coordinator!About Our Company:We are a leading Solutions provider in the industry, dedicated to delivering exceptional services to our clients.Core Responsibilities:As the Field Service Operations Coordinator, you will be in charge of assigning tasks to Field Agents, ensuring site readiness, conducting Quality...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Diversit-e Smart Trade College Full time

    CALL CENTER AGENT DUTIES AND RESPONSIBILITIES Provide sales directly to customers via the telephone Read from a dynamic prepared script that applies to the situation at hand Adjust scripts as necessary to target the individual interests of clients Respond to customer queries with information about products and services Collect customer information pertinent...


  • Centurion, South Africa Home Concept Furniture Manufacturers Full time

    Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in multiple regions. We are currently looking for an agent to service **Centurion, Gauteng.** This will be done via well-established retailers within the retail sector. To...