Dc Power Surveillance Agent Profile

1 week ago


Centurion, South Africa Bidvest Facilities Management Full time

**Purpose**
The main responsibility of the DC Power Surveillance Agent, is to ensure the reliability and minimum down time of the sites, monitored by power monitoring systems and both internal and client CRM systems in the most cost-effective manner.

This must be done by:

- Proactively monitoring of power monitoring system
- Proactively monitoring of alarms
- Proactively monitoring of CRM systems
- Proactively the sites in ZonMax
- Detection of any faults or potential faults
- Investigate the possible cause
- Dispatching, updating, and tracking of all faults till alarm is cleared
- Logging and handing over of power failure tickets
- Escalate the faults and provide feedback where required

**Key results/outcomes/accountabilities**
- Proactive monitoring of sites and detection of potential faults
- Accurate interpretation of alarms and the causes of faults
- Escalation of faults within time, to provide minimum down time
- Prioritization of faults and alarms
- Decision making in terms of dispatching of technical officers to sites
- Effective feedback to Contact Centre management, regional management, and external clients where applicable
- Escalation of maintenance related faults on the monitoring platform
- Establish and coordinate conference calls between customers (internal and external)

**Performance indicators/Measure**
- Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the monitoring and CRM system
- Ability to investigate and pickup trends
- Ability to take proactive decision
- Able to judge feedback from Supplier / TO on site
- Able to assist Supplier / TO on site with related information for the timeous completion of corrective action
- High accountability for own actions
- Display understanding of clients (internal and external) needs
- Offers knowledgeable, efficient, and friendly service
- Communicates in a professional, diplomatic manner with good voice quality and articulation
- Ability to prioritize and coordinate outputs
- Escalate and establish time frames with the correct facilitators

**Competencies**
- Personal and professional integrity
- Attention to detail
- Influencing skills
- Team player with strong leadership ability
- High energy levels and action orientated
- Results orientated and highly motivated
- Excellent time management

**Qualifications/Requirements/Knowledge/Skills/Experience**
- Grade 12
- N6 and/or Trade Test Electrical.
- Computer packages essential
- Good listening, verbal, and written communication essential
- Drivers License
- Initiative and information seeking
- Achievement motivation
- Teamwork and cooperation
- Values diversity
- Flexibility
- Languages
- Need to be able to work shifts work
- Need to be available on short notice



  • Centurion, Gauteng, South Africa Hire Power Recruitment Full time

    Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...


  • Centurion, South Africa Hire Power Full time

    The hiring organsiation is a multinational corporation in the Healthcare Management sector. **Two x 3 month fixed term contracts** for **Zulu/English-speaking Call Centre Service Agents** exist in the **Centurion team**. The role is 100% office based. **ROLES AND RESPONSIBILITIES**: Reporting to the Team Leader performance areas include, but are not limited...


  • Centurion, Gauteng, South Africa Hire Power Full time

    The hiring organsiation is a multinational corporation in the Healthcare Management sector. Two x 3 month fixed term contracts for Zulu/English-speaking Call Centre Service Agents exist in the Centurion team. The role is 100% office based.ROLES AND RESPONSIBILITIES:Reporting to the Team Leader performance areas include, but are not limited to:INTERNAL...


  • Centurion, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: ANEW Hotels & Resorts are looking for a Central Reservations Agent to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels. **Minimum Requirements**: - Proficient in Opera - 2 years experience as a Reservationist/Receptionist - Tertiary qualification in...

  • Rental Sales Agent

    2 weeks ago


    Centurion, South Africa Trinity Recruitment (Pty) Ltd Full time

    _A leading and well-established Real Estate Agency in Centurion needs an experienced Estate Agent to join their dynamic team. You will be responsible to secure new rental properties and build the sales property profile. Benefits includes a company car (work purposes), cell phone (work purposes) and fully furnished office._ - **Minimum Requirements**:_ -...


  • Centurion, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotels & Resorts** are looking for a **Central Reservations Agent** to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels. **Minimum Requirements**: - Proficient in Opera - 2 years experience as a Reservationist/Receptionist - Tertiary qualification...


  • Centurion, Gauteng, South Africa ANEW Recruitment Full time

    Job Advert Summary:ANEW Hotels & Resorts are looking for a Central Reservations Agent to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels.Minimum Requirements: Proficient in Opera 2 years experience as a Reservationist/Receptionist Tertiary qualification in Hospitality/Tourism...

  • Equipment Manager

    2 weeks ago


    Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: **Accountable for;** - Efficient day to day running of the IT Equipment department. - Management of daily incidents raised through IT Service Desk on behalf of users within the campus. - Ensure all warehouses within the Inland division are performing optimally on all IT equipment based on site specific operational design. -...


  • Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: The main objective of the role is to ensure that general security functions and access control procedures are adhered to. The incumbent will also be responsible for the prevention and investigation of pilferage, damages and theft. **Job Objectives**: **Accountable for**: Safety and Security of the campuses - Ensuring general security...

  • Equipment Manager

    2 weeks ago


    Centurion, South Africa Shoprite Group Full time

    Closing Date 2024/05/29 - Reference Number SHO240522-5 - Job Title Equipment Manager - (Systems Department) - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Centurion - Purpose of the Job **Accountable for;** - Efficient day to day running of the IT Equipment department. - Management of daily...

  • Equipment Manager

    2 weeks ago


    Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: The purpose of the role is the effecient day to day running of the IT equipment department. This will be performed through the management of daily incidents raised through the in-house IT Service Desk. **Job Objectives**: - Effecient day to day running of the IT equipment department - Management of daily incidents raised through IT...

  • Equipment Manager

    2 weeks ago


    Centurion, South Africa Shoprite Group Full time

    Closing Date 2024/03/11 - Reference Number SHO240305-1 - Job Title Equipment Manager - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Centurion - Purpose of the Job The purpose of the role is the effecient day to day running of the IT equipment department. This will be performed through the...


  • Centurion, South Africa GreenHouse Energy Consulting (GreenHouse) Full time

    Leading installer of alternative power systems looking for an enthusiastic and skilled electrician to join our growing team. We install premium equipment with the highest level of workmanship. - Installation of alternative power systems according to design and single line diagram. - Complete electronic jobs cards. - Fault finding on AC and DC circuits. -...


  • Centurion, South Africa Hire Power Full time

    Our Client is an international company that offers world class, technologically and highly advanced digital products and services in both B2B and B2C environments. The Group is well known for their technological excellence, innovation and has one of the most admired brands globally. They have a global sales and operations network, with one of their fastest...


  • Centurion, South Africa Shoprite Group Full time

    Closing Date 2024/03/11 - Reference Number SHO240305-2 - Job Title Risk and Safety Manager - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Centurion - Purpose of the Job The main objective of the role is to ensure that general security functions and access control procedures are adhered to. The...


  • Centurion, South Africa Hire Power Full time

    The purpose of this role is to **pro-actively develop sales **of the **Professional Imaging Products and Broadcast lens business** for this international camera, lens and digital equipment supplier in the B2B, B2P and B2C partner channels. **ROLES AND RESPONSIBILITIES**: Reporting to the Head of Sales and Marketing performance areas include, but are not...


  • Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: Responsible to optimise the life span and integrity of the buildings, equipment, energy and related assets by determining the maintenance and statutory requirements, creating maintenance plans and managing maintenance and building related operating activities within budget and allocated timeframes. Manage the facilities management...


  • Centurion, South Africa Enersys Full time

    Learn More About Our Company **Job Purpose**: **Essential Duties and Responsibilities**: - Follows all company policies and procedures as listed, but limited to: warranty, safety, environmental, ISO9000 and AS9100, OSHA and HAZMAT - Travels to customer sites to inspect, evaluate, diagnose, and repair equipment; to support customers and do trainings -...


  • Centurion, Gauteng, South Africa Hire Power Full time

    Our Client is an international company that offers world class, technologically and highly advanced digital products and services in both B2B and B2C environments. The Group is well known for their technological excellence, innovation and has one of the most admired brands globally. They have a global sales and operations network, with one of their fastest...

  • Equipment Manager

    2 weeks ago


    Centurion, Gauteng, South Africa Shoprite Full time

    Purpose of the JobResponsible for efficient management of the IT Equipment departmentHandle daily incidents reported through IT Service Desk for campus usersEnsure optimal performance of warehouses in the Inland division concerning IT equipmentManage procurement, administration, repair, and maintenance of IT equipmentAddress common IT equipment issues...