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Boutique Manager

3 months ago

Cape Town, South Africa Crew Life at Sea Full time

Key Responsibilities:

- Manage the overall performance of the boutique shops, including sales, inventory, and customer service

- Develop and implement sales strategies to drive revenue and meet sales targets

- Train and mentor sales associates on product knowledge, customer service, and sales techniques

- Monitor inventory levels and work with suppliers to ensure timely restocking of products

- Create visually appealing displays and maintain the overall presentation of the boutique

- Handle customer inquiries and complaints in a professional and timely manner

- Collaborate with other departments to promote special events and promotions

- Prepare and analyze sales reports to identify trends and make recommendations for improvement

- Manage staffing schedules and ensure adequate coverage for all shifts

- Conduct performance evaluations and provide ongoing training and development for the boutique team

- Adhere to company policies and procedures, as well as health and safety regulations

Qualifications:

- Minimum of 3 years of experience in a retail management role, preferably in a luxury or boutique setting

- Proven track record of meeting and exceeding sales targets

- Strong leadership skills and the ability to motivate and develop a team

- Excellent communication and customer service skills

- Detail-oriented with strong organizational and time management abilities

- Proficient in Microsoft Office and experience with inventory management systems

- Flexibility to work evenings, weekends, and holidays as needed

- Fluent in English, additional languages are a plus