Portuguese Customer Success

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa Conexus Africa Full time

Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) 

Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) 

This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on

Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town:

  • Provide telephonic and e-mail service and support to customers placing online sports bets.
  • Offer advice to customers engaging in online sports betting.
  • Respond to technical and/or account-related queries raised by customers.
  • Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
  • Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
  • Escalate complex queries to the line manager.
  • Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
  • Accurately onboard new customers by opening betting accounts.
  • Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.
  • Process deposits to customers’ online accounts.
  •  

Requirements for this Portuguese Customer Success Agent role in Cape Town:

 

  • Fluent in Portuguese ( Native) 
  • Matric (High School Diploma)
  • Minimum of 2 – 3 years’ experience in call cente(essential)
  • lMinimum of 2 years’ experience in a sportsbook/casino environment (preferred)
  • Availability for shift work
  • Strong understanding of customer service principles and practices
  • Knowledge of the rules of a wide variety of sports
  • Understanding of odds and betting
  • Fully computer literate

If you meet the above requirements for this Portuguese Customer Success Agent job in Cape Town, we want to hear from you Send your CV today. If you do not receive any feedback within 7 days of your application, plea




  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Initiate International Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Initiate International Full time

    Job DescriptionExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    Are you ready to embark on an exciting career journey? Your destination is right here! We're on the hunt for dynamic and motivated **Portuguese-speaking Customer Service Agents** to join our Somerset-based contact center, nestled in the picturesque Helderberg Area. We're not just a company; we're a global family, and we want you to be a part of our growth...

  • Portuguese Sales Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Rhino Africa Full time

    Portuguese Travel Consultant Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.  But it's not all thrills and...


  • Cape Town, South Africa Carbon Media Solutions Full time

    We are currently seeking a dynamic, charismatic, and Portuguese-speaking Telesales Agent to join our growing team. This position offers an excellent opportunity for those who excel in sales and are passionate about delivering exceptional customer experiences. **Responsibilities**: - Make outbound calls to prospective customers using provided VOIP and...


  • Cape Town, South Africa Canonical - Jobs Full time

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...


  • Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for a Customer Success Manager to join our team in Cape Town. You will manage a global portfolio of mid to enterprise sized clients and help them to achieve better recruiting results by using our technology. Our digital talent solutions help...

  • Customer Success Associate

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa dLocal Full time

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Customer Success Manager

    Found in: beBee jobs ZA - 6 days ago


    Cape Town, Western Cape, South Africa Impact Full time

    Impact's job vacancy, Career and RecruitmentJob title : Customer Success Manager (Affiliate & Influencer) jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries What You'll Do:Delivering world-class support to our top clients.Maintain a balanced proactive/reactive relationship...

  • Customer Success

    1 week ago


    Cape Town, South Africa Pluto LMS Full time

    We are a rapidly growing tech SaaS company looking for an experienced Learning Management System Customer Success Specialist to join our team. We provide LMS services as a SaaS solution. Our Clients are corporates who use our services for internal staff training. We're a leading South African LMS with a large focus on using AI to assist our clients. We're...

  • Community Manager

    4 days ago


    Cape Town, South Africa Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...


  • Stellenbosch, Western Cape, South Africa Finovate Full time

    Our client is looking for **Customer Success Manager** to join their team in **Stellenbosch,** Western Cape. **About the role**: During the onboarding phase of the client journey, the CSM is responsible for the effective handover from sales, understanding the customer’s contract with the company, their business challenges and scope of implementation. The...


  • Cape Town, South Africa Morningstar Full time

    As a Customer Success Manager, you will be responsible for understanding your customers’ business drivers and their desired outcomes, so that Morningstar can deliver value and meet contractual commitments. You will closely align with your clients and help them leverage Morningstar Direct to meet their goals - and as a result deliver customer ROI, so that...

  • Call Center Agent/Data Steward

    Found in: beBee S ZA - 2 weeks ago


    Western Cape, Cape Town, South Africa IQVIA Full time

    IQVIA’s job vacancy, Career and Recruitment Job title : Call Center Agent/Data Steward – Portuguese/English Bilingual jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Communicate with healthcare practitioners across multiple channels and...

  • Customer Success Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Parvana Full time

    About our client: Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options, as well as generous leave policies....


  • Cape Town, South Africa Initiate international Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an amazing career opportunity for a **Customer Success Manager** to join their team in **Cape Town**. You will be responsible for helping their existing customers leverage the full power of their product by upselling a range of upgrades. Does this...

  • Merchant Support Officer

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our Client is seeking a Merchant Support Officer (Portuguese Speaking).The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales. As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android...

  • Merchant Support Officer

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our Client is seeking a Merchant Support Officer (Portuguese Speaking).The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales. As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android...

  • Customer Success Consultant

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Emporium Human Capital Full time

    Customer Success Consultant (POS24087)Somerset WestR18 000 to R 23 000Requirements Youre passionate about great customer experience, making complex things simple, all while improving our clients lives in the process 1+ years of experience in an account management, customer success or online training in the software industry A track record in property...