Merchant Support Officer

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa Tower Group Full time

Our Client is seeking a Merchant Support Officer (Portuguese Speaking).

The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales. 

As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android point-of-sale devices with the specific software loaded on them. In addition, you will be exposed to various online solutions and payment rails. 

You will field queries from your merchants via VoIP phone, WhatsApp and email. Queries will range in complexity from simple “how-to” questions to over-the-air troubleshooting using our Terminal Management and other systems to resolve the issues. A good understanding of daily merchant demands, android software and strong analytical and troubleshooting skills are key to being successful in this role.

Device and Platform Back-office Support

  • Meet and exceed operational targets set.
  • Support and help merchants with onboarding.
  • Train merchants to use their POS device to take payments and sell VAS.
  • Train online merchants how to setup to optimize their client’s payment and communication experience.
  • Provide exceptional customer support by responding accurately to phone, e-mail and WhatsApp enquiries.
  • Assist merchants with installing and using additional software (such as Stock Management) on the devices as appropriate.
  • Escalate critical merchant situations to management.
  • Become fluent in demonstrating the devices and related software.
  • Clearly explain the advantages and benefits of using the android device.
  • Process your daily workflow / calls /support / orders / quotes on the respective platforms.
  • Track and administer all your support cases to ensure timely resolution and follow-up.
  • Train new Support Officers in the full skills matrix.

Key attributes and requirements:

  • Minimum requirement Grade 12 or equivalent, relevant Diploma / Degree beneficial.
  • Must have a clear criminal and credit check.
  • Excellent organizational and time management skills
  • Outstanding communication, interpersonal and administrative skills
  • Excellent verbal presentation skills
  • Critical thinker and problem solver
  • Demonstrate creativity, resourcefulness, energy, passion, integrity, honesty, smart-thinking and teamwork capabilities.
  • Be good at relationship building and maintenance.
  • Must be able to operate in a regulated work environment.
  • A support track record will be advantageous.

  • Merchant Support Officer

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our Client is seeking a Merchant Support Officer (Portuguese Speaking).The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales. As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android...


  • Cape Town, South Africa Peach Payments Full time

    **ABOUT US** Peach Payments is a fast-growing African payment solution provider (PSP) that makes online commerce and digital payment acceptance easier and more accessible across Mauritius, Kenya and South Africa. The company provides direct settlements in all three countries, as well as aggregated payment services in South Africa. The company works with...

  • Merchant Assistant

    20 hours ago


    Cape Town, South Africa Truworths Full time

    We have an exciting job opportunity which has become available for a Merchant Assistant based in our Manufacturing department. This role will be based at our head office in Cape Town within the manufacturing department. **Key Responsibilities**: Guided Assistance to the Merchandiser in receiving and compiling new customer briefs. Ensures consistent approach...


  • Cape Town, South Africa SaltPay Full time

    **About us** We believe that local businesses are essential to any growing society. Founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Taken for granted by banks and traditional service providers, small businesses have especially struggled to...

  • German Speaking

    7 days ago


    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....


  • Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...


  • Cape Town, South Africa Peach Payments Full time

    Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favourite food delivery services,...


  • Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...

  • Back Office Support Analyst

    Found in: Talent ZA 2A C2 - 1 day ago


    Cape Town, South Africa HR Genie Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...

  • Back Office Support Analyst

    Found in: Whatjobs ZA C2 - 2 days ago


    Cape Town, South Africa HR Genie Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...

  • Back Office Support Analyst

    Found in: Adzuna ZA B C2 - 24 hours ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...


  • Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...


  • Cape Town, South Africa Truworths Full time

    The successful individual will be responsible for system administration and support of various merchant systems, which also covers Ticketing and the Supplier Portal. One on one training of users also forms part of this role **Key Responsibilities**: - System administration and support of various merchant systems - One on one training - Updating Excel...

  • Support Specialist

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa NMI Full time

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.As a Support Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will...

  • Office Coordinator

    7 days ago


    Cape Town, South Africa Initiate international Full time

    We have an exciting new career opportunity for an **Office Coordinator** to join a healthcare company in **Cape Town**, and help keep their office running like a well-oiled machine (or a healthy heart, if you will). As the captain of their administrative ship, you’ll ensure that everything runs smoothly from scheduling appointments to coordinating office...

  • Back Office Support Analyst

    Found in: Talent ZA C2 - 2 days ago


    Cape Town, South Africa Recruitment Matters Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...

  • Business Support Officer

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Mindmatch Consulting Full time

    As a Business Support Officer, you will play a crucial role in providing administrative support and contributing to sales activities. This multifaceted role requires versatility, attention to detail and the ability to seamlessly navigate administrative tasks and sales support responsibilities.You will enhance the success of our organisation by ensuring the...

  • Business Support Officer

    Found in: Whatjobs ZA C2 - 4 days ago


    Cape Town, South Africa Mindmatch Consulting Full time

    As a Business Support Officer, you will play a crucial role in providing administrative support and contributing to sales activities. This multifaceted role requires versatility, attention to detail and the ability to seamlessly navigate administrative tasks and sales support responsibilities. You will enhance the success of our organisation by ensuring the...

  • Business Support Officer

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa MindMatch Consulting Full time

    As a Business Support Officer, you will play a crucial role in providing administrative support and contributing to sales activities. This multifaceted role requires versatility, attention to detail and the ability to seamlessly navigate administrative tasks and sales support responsibilities.You will enhance the success of our organisation by ensuring the...


  • Cape Town, South Africa Action Appointments Full time

    **The Western Cape Economic Development Partnership, known as the EDP, is an independent, not-for-profit, public benefit company that works with a range of partners to improve systems performance for improved socio-economic development outcomes.** **The EDP partners with leaders and institutions from different sectors - public, private, civil society,...