Operations Director

3 weeks ago


Johannesburg, South Africa EF Education First Full time
Our Operations Director leads a dynamic team of managers and coordinators, dedicated to maintaining and exceeding key performance indicators and quality standards for our online teaching center operations. This role involves overseeing multiple aspects of daily operations, providing general support, and ensuring the smooth and efficient running of the 24/7 operation , Johannesburg online teaching teams. The Operations Director will embody EF’s core values, mission, and culture, acting as a guiding force for the Johannesburg operations team. This position requires flexibility to work in rotating shifts . The ideal candidate will be very curious, never satisfied, very numbers and data focused, and ready to roll up their sleeves for day-to-day tasks while also thinking strategically to conceptualize future solutions. Primary responsibilities include: Oversee daily operations of a team comprising in-center managers and coordinators, addressing all teacher support inquiries, performance issues, payroll, and contractual matters, including terminations. In escalated situations, the Director will also engage with remote Independent Contractors to resolve contractual issues.  Evaluate and improve teacher performance metrics , taking necessary actions to boost both teacher and center performance and KPIs. Track productivity levels and implement strategies to enhance productivity and improve efficiencies as needed. Collaborate with the central team to provide feedback and drive platform and production improvements. Coordinate with external third-party teams , including payroll, labor lawyers, and suppliers, to ensure smooth operations.  Conduct ongoing reviews of service-related and financial data to identify problems/trends and propose innovative solutions. Compile and reconcile monthly invoices and financial reports from multiple data sources. Stay updated on all basic center policies to assist team members with various projects as needed. Recruit and develop the operations team to meet the evolving needs of the center.  Ensure compliance with all company policies and Occupational Health and Safety (OHS) regulations.

Essential Requirements:

Bachelor’s degree in a business-related or data-driven field, with fluency in English. Minimum of 4+ years of management experience and at least 2 years of proven experience in a finance, data and KPI-driven work environment. Strong data and numbers understanding, with an ability to chase efficiencies. Exceptional attention to detail , strong written and verbal communication skills, and a very high proficiency in Excel, PPT presentations, and experience with BI systems. Demonstrated ability to understand contractual issues and exercise excellent discretionary judgment, engaging in challenging conversations in a results-oriented yet diplomatic manner. Adaptability to quickly switch gears and adopt a “start-up” mentality to address and resolve emerging challenges within a growing team. Preferred: Experience in call centers and/or financial institutions.

Reports to:

Center Director and is based in-center at the teaching office located in Bryanston, Johannesburg. Please note this is not a WFH position.
  • Operations Director

    2 weeks ago


    Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    {"heading": "Job Title: Operations Director", "subheading": "Join ABC Worldwide as we seek a highly skilled Operations Director to lead our Call Centre Operations.", "description": "As Operations Director, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring that our internal and external clients receive the highest...

  • Operations Director

    4 months ago


    Johannesburg, South Africa Quantanite Full time

    **Exciting Leadership Opportunity at Quantanite: Director of Operations** **About Us**: Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), dedicated to revolutionizing service delivery through innovation and exceptional client-centric strategies. With over 1,500 professionals across multiple continents, our...

  • Operations Director

    2 weeks ago


    Johannesburg, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - **Operations Director Gauteng Based-Hospitality Group - Hotel and Safari Lodges **Minimum Requirements** - Bachelor’s degree or higher, ideally in Operations, Business Related or Hospitality - 3 years+ work experience as a Group Operations Director/Manager - **Essential**: - Strong Budgeting and Forecasting...

  • Operations Director

    4 months ago


    Johannesburg, South Africa Quantanite Full time

    Exciting Leadership Opportunity at Quantanite: Director of Operations About Us:Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), dedicated to revolutionizing service delivery through innovation and exceptional client-centric strategies. With over 1,500 professionals across multiple continents, our mission is...

  • Operations Director

    4 months ago


    Johannesburg, South Africa AMANDLA Safe-Hub NPO Full time

    **Operations Director - DLab Operations** **TYPE: Permanent** **ENTITY: AMANDLA NPO** **LOCATION: Johannesburg, South Africa** **SALARY: Market related** **START DATE: Immediate** **BENEFITS: Medical Aid, travel & cellphone allowance** **THE ORGANISATION** AMANDLA is a globally award-winning social enterprise with over a decade of experience in the...

  • Operations Director

    3 weeks ago


    Johannesburg, Gauteng, South Africa Telebest Full time

    **About the Role**Telebest is seeking an experienced Operations Director to join our team in Midrand. As an Operations Director, you will play a key role in driving business growth and improving operational efficiency.**Key Responsibilities**Develop and implement business strategies to drive growth and improve operational efficiency.Lead a team of...

  • Operations Director

    3 weeks ago


    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Director to join our team at Oxyon People Solutions.The successful candidate will be responsible for overseeing the day-to-day operations of our facilities, ensuring that all maintenance activities are carried out efficiently and effectively.Key Responsibilities:Develop and implement...

  • Operations Director

    2 weeks ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    {"Key Responsibilities": "Operations DirectorAt Palesa Mbali Group, we are seeking an experienced Operations Director to lead our business unit. The successful candidate will be responsible for managing all stakeholder relationships, executing the business strategy, and overseeing day-to-day operations to meet scheme deliverables and mitigate financial...

  • Operational Director

    2 weeks ago


    Johannesburg, Gauteng, South Africa Prism Placements Full time

    Operational Leadership Opportunity At Prism Placements, we are seeking an exceptional Operational Director to oversee the overall business operations, finances, and execute the strategy of our shareholders' vision. This is a unique opportunity to leverage your expertise and drive business growth. Key Responsibilities: * Oversee the overall business...

  • Operations Director

    1 week ago


    Johannesburg, Gauteng, South Africa Investong Human Capital Full time

    Operations Manager/DirectorAt Investong Human Capital, we are seeking an experienced Operations Manager/Director to join our team. The successful candidate will be responsible for coordinating the order and delivery of materials to job sites, facilitating site planning meetings, and tracking company resource usage.Key Responsibilities:Material Coordination:...


  • Johannesburg, Gauteng, South Africa Headhunters Full time

    Job Title: Executive Director of OperationsWe are seeking an experienced Executive Director of Operations to lead our meat processing team in Johannesburg (City Deep).The ideal candidate will have a strong background in food production and manufacturing, with a minimum of ten years of experience in a similar role.The successful candidate will be responsible...

  • Operations Director

    22 hours ago


    Johannesburg, South Africa Quantanite Full time

    Job Description: Operations Director Location: Sandton, South Africa Job Type: Permanent Reporting to: Vice President Operations / style="text-decoration: underline;"> About Quantanite About the Role We are seeking a strategic and results-oriented Operations Director to oversee and manage the overall operations of our BPO business in Sandton. The...


  • Johannesburg, Gauteng, South Africa Headhunters Full time

    Job Title: Executive Director of OperationsWe are seeking an experienced Executive Director of Operations to lead our meat processing team in Johannesburg (City Deep).The ideal candidate will have a strong background in food production and manufacturing, with a minimum of ten years of experience in a similar role.The successful candidate will be responsible...

  • Operations Director

    2 weeks ago


    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Operations Manager Job DescriptionWe are seeking a highly skilled Operations Manager to join our team at Oxyon People Solutions.Key Responsibilities:Oversee day-to-day company activities and provide regular updates to directors.Develop and implement effective route planning and daily job planning strategies.Provide technical assistance and support to team...

  • Operations Director

    11 hours ago


    Johannesburg, Gauteng, South Africa Quantanite Full time

    Job Title: Operations DirectorQuantanite is seeking a seasoned Operations Director to lead the overall operations of our BPO business in Sandton. The ideal candidate will have extensive experience in operational management within the BPO industry, strong leadership skills, and a proven track record of driving performance and efficiency.Key...


  • Johannesburg, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    {"Job Title": "Executive Director of Sales and Operations", "Job Summary": "We are seeking an experienced Executive Director of Sales and Operations to lead our manufacturing company's sales and operational efforts. The successful candidate will be responsible for developing and implementing sales strategies to drive growth in local and international...

  • Operations Director

    1 week ago


    Johannesburg, Gauteng, South Africa NS Full time

    Job SummaryThe Operations and Technology Director is responsible for aligning and driving the overall operations strategy for NS. This role heads up the resource management, procurement, production, and facilities teams and reports to the EXCO.Key ResponsibilitiesManage the operational team to ensure efficient and effective operationsDevelop and implement...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    A leading manufacturer is seeking a Financial Director: Operations for a 3-month contract. As the Financial Director: Operations, you will play a crucial role in overseeing the financial operations of the company. You will provide strategic financial guidance, ensure robust financial control, and support the executive team with financial insights to drive...


  • Johannesburg, Gauteng, South Africa BGA Recruitment Full time

    Job Title: Golf DirectorJob Summary:The Golf Director is responsible for managing all golf and golf-related activities and business. This includes planning, promoting, and directing all golf activities, preparing annual and monthly budgets, and ensuring that pin positions, tee positions, and course equipment are correctly implemented.Key...

  • Director of Operations

    5 months ago


    Johannesburg, South Africa Webhelp Full time

    **Advisor** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - Are you commercially minded with a strong focus on efficiency and maximising revenue? Are you passionate about networking, building and nurturing key business relationships? If you’re a confident decision maker driven by results, then we have an opportunity...